Learn the 9 different ways to fix QuickBooks error -6189,-816 when opening company file
When it comes to the best accounting software, the very first name that strikes everyone is QuickBooks. It is an excellent accounting solution to monitor the accounting data and offers real-time monitoring of the state of business. Not only this, there are a lot of features that roll in with this amazing accounting software. The simplicity of the platform makes it pretty much easy and accessible for users to work on it. However, in spite of many amazing features, the software at time gets tangled up in messy error situations, which can be pretty much annoying for the users. One of such annoying error that we are going to discuss about today is the QuickBooks error message 6189. This sort of error is seen when you tries to access your company file from a network device in a multi-user mode.
A detailed view for fixing of this QuickBooks error code 6189, 816 will be seen in this article. Therefore, make sure that you read the article till the end attentively. Moreover, you can also ask the accounting experts to troubleshoot the error on your behalf, especially if you feel that tackling this issue is out of your league. You can give us a call at 1-800-761-1787, and our professionals will be happy to help you.
What is QuickBooks Error Code 6189 and 816?
Before you digging in deep and learn the quick fixes to this error code, it is better to first unleash the important facts related to it. Error Code 6189 is basically a run-time error that can be seen when a user try to open the company file. It comes up with an error message on the screen stating as:
| Error | Description |
|---|---|
| Warning | An error occurred when QuickBooks tried to access the company file (-6189, -816), |
| Error Codes: (-6189, -816) | QuickBooks is unable to open this company file. It may have been opened by another user. You should ask that user to switch to multi-user mode so you can both use the company file at the same time. The file could also be located in a read-only network folder. If it is, ask your system administrator to make the file accessible. |
This problem indicates any kind of error with the multi-user network and not with the accounting data. Thus, it can be resolved easily. You need ensure that it is important to ensure that you have the QuickBooks file storage instructions in place. There can be a bunch of possible reasons causing this error, which will be discussed below, along with the fixation methods.
Factors Leading to the QuickBooks Error 6189
There are a couple of factors that could drive you to this company file error 6189, 816, namely:
- Missing or damaged QuickBooks components can be one major factor.
- If the company file on a network computer is in use by a program or a process.
- Also, accessibility issues with the company file or folder on QuickBooks host system can be a common factor.
- In case you mistakenly deletes the important drivers from the system needed for running QuickBooks, then this blunder could lead you to this error.
- If another client signed into the company file in single-user mode, then this error could be faced.
- Any kind of issue with the QuickBooks registry values in the Windows Registry.
- Or if the operating system is affected by any sort of antivirus.
- Damaged network data source file on the QuickBooks server or host system.
- There might be a trouble with the QB hosting processes.
And a couple of other factors might lead to this annoying error.
You might also see: How to Resolve QuickBooks Error Code Skipped 111?
DIY Solutions for QuickBooks Error Code 6189, 816 (Company File Issue)
In case you detect an error message that we mentioned above, then here are a few methods that you can opt for in order to get rid of the QuickBooks error 6189 and 816. Let us have a look at the methods one by one:
Solution 1: Run Quick fix my program from the QuickBooks tool hub
In this method, you need to download the QuickBooks tool hub program and then run Quick fix my program.
1st Step: Download and install the QuickBooks tools hub program
- For this, firstly you need to close the QuickBooks software.
- After that, download the QuickBooks tools hub file and save it where it can be accessed easily.
- After that, you need to open the downloaded file (QuickBooksToolHub.exe).
- Follow the on-screen steps to Install and agree to the terms and conditions.
- When the install finishes, you need to double-click the Icon on the Windows desktop.
2nd Step: Run the Quick fix my program
- In order to run the Quick fix my program, you need to open the tool hub program and then select Program problems.
- After that, choose Quick fix my program.
- Followed by starting the QuickBooks desktop and opening the data file.
3rd Step: Now run QuickBooks File Doctor Tool
- To resolve issues with the company file and network setup, you need to open tool hub program on your system.
- After that go to Company File Issues tab and select Run QuickBooks File Doctor option.
- Now proceed to repair the damage to the company file and the network, and then retry to access the company file to see if the error has been fixed.
- If the Error Code 6189 in QuickBooks still pervades, conform to the following solution.
Solution 2: Moving your company files to the local hard drive
- You are recommended to Move the company file to the local hard drive, if the error continues and also if the company file is stored on a removable drive or online.
- You can store QuickBooks files on the server system’s hard drive. However, the online file hosting services, including Dropbox, Google Drive, etc. might seem convenient, but are prone to issues.
- Also, you are recommended to avoid storing the files on removable drives, as they aren’t designed in a way to run QuickBooks or multi-user networks.
- Another important thing is to avoid encrypting the QuickBooks files on the hard drive storing them, as it can block the multi-user network connection.
See Also: How to permanently fix QuickBooks Has stopped working issue?
Solution 3: Run QuickBooks database server manager
The server system stores the QuickBooks desktop files, whereas the other systems are the workstations. If you have hosting your own network, then in that case, the QuickBooks database server manager will help to keep the multi-user network stable. The steps involved in this process are as follows:
- Open the tool hub program and the first step is to select the Network issues.
- Moving ahead, select QuickBooks database server manager option.
- Now you will be asked to Install the QuickBooks software on the server, if not already.
- After that, inside the database server manager, you need to opt for the Start scan option if you can see the company files. Or else, you can Browse to the location and then click on Start scan option.
- Now the database server manager will fix the Firewall permissions on its own. And then hit close, once the process ends.
- The last step is to open QuickBooks.
The point should be noted here is that, if the database server manager runs on one of the workstations you have, then you need to make it sure it is not configured to host your multi-user network.
Corrupted Windows drive
In case the error code continues after following the above steps, then it might be due to a damaged Windows drive being used for QuickBooks. You can download or run a new window drive update utility to update or run the Windows drive. In case you are unable to do so, then you can take help from any specialist or master/professional.
Solution 4: Restarting the computer and the servers
At times the whole system demands a full reset. The steps to be followed in such a situation are as follows:
- You need to restart the server computer.
Important: It is very much important to find out where the company file is hosted. If you are making use of the QuickBooks enterprise hosting rather than the server system, then you can consult a professional to help you out in restarting.
- Reboot the Workstations and open the QuickBooks desktop on the server system.
- And then, open QuickBooks on each of the Workstations.
Related article: How to Troubleshoot the QuickBooks Error Code 12157?
Solution 5: Downloading and running the QuickBooks Refresher tool
You are recommended to download and run the QuickBooks refresher on the system facing the issue. This process will close all the background programs that might be the reason for the error. This also refreshes all the process:
- Initially, Download the QuickBooks refresher and then install all the files from it. You are then recommended to save the files to access them easily.
- After that keep a check whether no other task is running on the QuickBooks desktop.
- You are then recommended to check and Close all the versions of QuickBooks running on the system.
- And then, you need to double-click on the QBRefresher.exe file to run the program.
- Also, the QBRefresher runs in 30 seconds, follow the onscreen instructions.
- The final step is when the installation is finished, you will have to reopen the QuickBooks desktop.
Note: If in case the issue persists, we recommend you to opt for a full reset.
Solution 6: Backing up and restoring the file
- You need to first Create a backup file on the old system.
- And then, copy all backup files to the new system:
- With the help of a Flash drive or another external device.
- It can use a network, if the systems are connected.
- You are required to Restore the backup on the new system.
Read this also: How to Convert Quicken Data to QuickBooks Desktop?
Solution 7: Change the filenames of the ‘.ND’ and ‘.TLG’ files
Follow the steps below and check if the steps help in fixing the error code.
- Under this method, you need to move to your company file folder.
- And then, search for files with same name as your company files have.
- You are then required to search for ‘.ND‘ and ‘.TLG‘ files.
- Followed by hitting a right-click on .ND and .TLG file and then tap on Rename.
- Later on, you need to add ‘.OLD‘ extension at the end of the file.
- In the next step, tap on outside anywhere on the screen to save file name.
- Lastly, open your QuickBooks desktop and sign in to your company file again.
Solution 8: Fix installation issues using QuickBooks install diagnostic tool
To fix any installation issues with the QuickBooks program, follow the steps listed below.
- The very first step is to launch QuickBooks Tool Hub on your system.
- After that move to Installation Issues tab and select QuickBooks Install Diagnostic tool option from the listed tools.
- The install diagnostic tool will open up on your screen. Now let the tool run for 20 minutes.
- Once the diagnostic tool completes the scan process, then it is required to reboot your computer.
- Now open QuickBooks desktop and open your company file to check if error -6189,-816 is fixed.
Check Also: Update QuickBooks Desktop Enterprise to the latest version
Solution 9: Manually resolve the error message
- You need to search out the Transaction log file and then Rename it.
- And also, Verify users’ permission endowed to QBDataServiceUserXX for the QuickBooks application.
- After that, confirm that the QuickBooks files are not encrypted.
- Also you need to create a Replica of the QB file and then paste it on to the desktop.
- Lastly, if the file still can’t open then move it to the folder where it was allocated earlier.
Concluding lines…!
We have tired our best to sum up the various possible rectification methods in this article, but if in case you continue to face the QuickBooks error code 6189, 816, then need not to be worry, as we will be there to assist you in all the situations. You can definitely rely upon our QuickBooks enterprise technical support team for the best possible assistance in hardly anytime. We understand the value of your time, so we ensure that your software should be run error-free and smoothly as soon as possible.
You can reach out to our customer support team at 1-800-761-1787, whenever you feel the need. Our U.S based accounting professionals, and ProAdvisors will ensure to provide you with immediate assistance.
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