Get to know the easiest steps to correct the QuickBooks keep not responding or can’t open your company file issue

Users of QuickBooks are witnessing an array of issues while attempting to open or make changes to their company files. One such error that has come to the fore recently leads to the issue of QuickBooks Not responding when opening company file. This QuickBooks error desists users from accessing their crucial company files and may also lead to a deadlock in QuickBooks operations.

In this article, we shall be discussing all the causes, symptoms and the plausible methodology to fix this Can’t open company file error in QuickBooks. If you feel need or technical guidance while performing the troubleshooting steps encapsulated in this article, you can reach out to our experts.

Can't open QuickBooks desktop - Image

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What does this company file related issue in QuickBooks desktop?

While working on QuickBooks, particularly the company files, you may suddenly stumble upon the QuickBooks can’t open company file error message. This error leads to a sudden closure of QuickBooks and users are prone to losing any of their unsaved accounting data. This error may manifest in various ways which include showing up of an error message, a prolonged freezing of your screen, and a sudden and unwarranted system shutdown/restart.

How does this Can’t open your company file error message appear?

There are various error messages associated to this QuickBooks company file. Depending upon the exact source of this technical issue, users may see different errors. The different forms of such error messages that may appear on the screen are as follows:

QuickBooks stopped respondingYou can’t access company files
QuickBooks can’t access company files.QuickBooks not responding when opening company file

What can cause QuickBooks not Responding error when opening company file?

While the major and common source of this technical error is a corrupted company file, there is a myriad of other factors as well that might lead to this QuickBooks Desktop can’t open your company file error. These are listed as follows:

  • The company file which you are attempting to open or modify is corrupted. The causes of this unwarranted corruption are multifold. This may be due to a virus attack, a sudden PC restart due to a power failure, including other factors. 
  • The version of QuickBooks installed on your Windows may be out of date. You might not have updated QuickBooks for a long time. This makes QuickBooks prone to a wide range of technical issues.
  • Your company file might be incorrectly named. It is pertinent to ensure that the file name of the company file does not exceed 32 alphabets. Furthermore, it should be devoid of any characters or blank spaces.
  • You may be using poor internet connectivity. QuickBooks requires a flawless internet for a seamless functioning, and if the connection is interrupted, then users may notice this error while opening the company files.

Various harbingers of QuickBooks not responding or can’t open company file error

While the error typically shows up in the form of an error message, there are various other symptoms too, which may give you some hint about the arrival of this technical issue. These include:

  • You may not be able to open your company file after several tries.
  • Abrupt shutdown of your PC while trying to access the company file(s).
  • Your PC may react extremely slowly to any inputs. The QuickBooks application also takes considerable time to load.
  • The error message appears on the screen and leads to a sudden shutdown of the QuickBooks Desktop program.

Check Also: How do I fix error 404 in QuickBooks?

Steps to Solve QuickBooks Not Responding When Opening Company File Issue

You can try out different alternatives given below to annihilate this QuickBooks desktop can’t open company file error. Start off by updating QuickBooks to latest release version. If that doesn’t lead to the resolution of the error, then make a move to the next troubleshooting method. The steps are easy to perform, but, do require your keen attention.

1st Procedure: Updating QuickBooks

The first step demands updating QuickBooks to latest release. You can perform the below given set of steps to update the software.

  • Initially, open QuickBooks.
  • Click on Help menu, and make a move to the Update QuickBooks Desktop option.
Update QuickBooks Desktop - Screenshot Image 1 (2)
  • Move to the tab that says Update Now. To start the download, click the Get Updates button.
Update QuickBooks desktop (Screenshot)
  • Restart QuickBooks when the download is done. When given the chance, choose to install the new version.

2nd Procedure: Modify the Multi-user Mode Settings

  • On one of the workstations, open QuickBooks Desktop.
  • Go to the File menu and proceed by clicking on Utilities.
Navigate Utilities Option - Screenshot
  • If there is a choice to Host multiple users, leave it alone and move on to the next workspace.
  • In the new workspace, click the button to stop hosting multi-user access if you see the option to do so.
Stop Hosting Multi-User Access - Screenshot Image
  • At each workstation, follow the same steps.
  • When you’re done on all the workstations, go to the server computer where your company’s files are stored. The QuickBooks program on this system should be opened.
  • Open the File menu and look at the Utilities tab to see if hosting multi-user mode is an available option. If so, pick the option and change the settings.
  • Repeat the steps and choose Stop hosting multi-user access. This will make multi-user mode start over.
  • Repeat the whole process and choose the option to Host multi-user access this time.
Host multi-user access - Screenshot Image
  • After you’ve done everything, try again to open the company file.

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3rd Procedure: Rename the QBWUSER.INI file

  • Open the Windows File Manager and go to the User Data folder. From there, go to the QuickBooks file directory and look for the QBWUSER.INI file.
  • If you can’t find your files, click the Organize tab in the upper left corner of the window and then click Folder and Search Options.
  • Click Show hidden files, folders, or drives on the View tab.
Show hidden files and folders - Screenshot Image
  • Once the folder is found, right-click on it to change its name by opting for Rename. Add any other extension to the end of the file and save it.
  • Now, try again to get to the company file through the QuickBooks program. Hopefully, you should not get troubled by QuickBooks not Responding error while opening the company file.

4th Procedure: Make use of QuickBooks Install Diagnostic Tool

QuickBooks Install Diagnostic Tool - Image

Follow the steps below to download the QuickBooks Install Diagnostic Tool

  • Get the QuickBooks Install Diagnostic Tool downloaded from the website of Intuit.
  • Save it where you want it on your PC, and then move to that location.
  • Don’t start the installation until you’ve shut down all other programs.
  • Follow the instructions on the screen and agree to all the terms, conditions, and license agreements.
  • Now, run the QuickBooks Install Diagnostic Tool and let it scan and do its job.
  • After the tool has scanning, restart the system and make sure all the Windows components are up to date.
  • Turn off the antivirus for now and restart the computer.
  • To fix the problem, you can try turning the system off and on again.
  • Open QuickBooks Desktop again after restarting to see if the problem is still there. You can also make sure your antivirus doesn’t get in the way by going to Settings and turning it off temporarily.

See it Also: How to Fix QuickBooks Error Codes: 6189, 816?

We reach to a conclusion and hope that the steps listed in this article helped fix can’t open company file QuickBooks desktop. If you are facing any further issues related to opening or modification of the company file, then, you can call our QuickBooks error support experts at 1(800)761-1787.  Call us anytime and get all your issues sorted out.


How do I fix company file issues in QuickBooks desktop?

Company file issues persisting in QuickBooks can be resolved by using the Quickbooks File Doctor tool, Verify and Rebuild tool, and the Quick Fix My Program feature in the Tool Hub.

Why can’t I open my QuickBooks Company file?

There are diversified reasons that prevent users from opening the Company files. The primary cause can be a damaged Company file, altered location of the file, or virus infection infecting the files.

What is Company file extension in QuickBooks?

The Company files have a qbw extension.

How do I set the maximum number of company files in QuickBooks?

1. Run QuickBooks, and afterwards, login to any file on the server.
2. Head to File, and following that, click on Open Previous Company.
3. Now, Set the number of previous companies and choose the number of files.
4. Finally, hit on Ok.


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