QuickBooks is a brilliant accounting software that has create a buzz across businesses and accountancy sectors. But like any other computer software or application, this too isn’t completely free from flaws and technical snags. While many common errors can be fixed by just following the on-screen prompts or with the assistance of a bit of troubleshooting, many may require a specialist for rectification. And in this post, we are going to discuss about a common accounting issue – QuickBooks crash com error – which is luckily fixable if you perform the right troubleshooting methods.

QuickBooks crash com error - Screenshot Image

The “Crash Com Error” error is generally seen while you try to email an invoice to a client. This error suddenly appears in your computer screen. You should go through this post carefully till the end to get apprised of the most credible ways to fix the QuickBooks crash com error. Alternatively, you can also contact our technical support team and let them fix the error for you within the least possible time. Just dial our toll-free QuickBooks error support number i.e. 1-800-761-1787, and our experts will take over from there.

You may also read: How to Use Fixed Assets Using Fixed Asset Manager (FAM) in QuickBooks?

What is QuickBooks Crash Com Error?

This post will familiarize you with the most effective methods to fix QuickBooks crash com error but before proceeding ahead, let us know more deeper about it. You should know that this error causes a lot of nuisance. Of course, it is quite annoying feeling to make all the changes in a receipt or invoice and not being able to send that to your client, right?. This error may be experienced after some changes or updates launched by Microsoft.

You may potentially lose any unsaved information or company data as a result of this issue, and we understand how upsetting it is to lose essential data. Please keep in mind that encountering this error repeatedly might end up damaging the company file. So, let’s move on to the causes which incite this error code.

Valid Causes of QuickBooks Crash Com Error

QuickBooks crashing is a common error that may be triggered due to various type of reasons. Below, we have mentioned few causes behind to this error:

  • Synchronization fails with Windows or other components.
  • Improper installation of QuickBooks accounting software.
  • Accidental deletion of QB related files can also be a factor causing this error.
  • Firewall or antivirus hindering the communication process of QuickBooks desktop.
  • Damaged Windows files might lead to crashing of the QB software.
  • Virus or malware infection can also be one of the reasons.
  • Missing Windows or QuickBooks components.
  • Damaged or lost Windows components and MS office components can be one of the most common reasons for crash com error.

When can you see Crash Com Error in QuickBooks?

There can be numerous situations, when you can face this error, a few of which are listed below:

  • While emailing invoices or opening the invoices.
  • At the time of attaching any file or something.
  • Also, when you attempts to save something.
  • This error can also be seen, when you tries to open check register.
  • While opening a report, this error could show on the screen.

Read Also: How to Fix QuickBooks Error Code H505 (Multi-User Mode)?

Methods to Deal with QuickBooks Crash Com Error (Unable to Mail Invoices)

Follow the below given methods in order to resolve the com crash in QuickBooks desktop:

Method 1: Toggle mail settings

  • The first step is to navigate to Control panel and then go to the User account.
  • After that, select the Mail option, followed by clicking on Microsoft Outlook.
  • Moving ahead, go to the Profile option and select Show profile.
  • Followed by selecting the Outlook option.
Toggle mail settings - Screenshot
  • In case the Always use this profile option is selected, then make sure to select the Prompt for a profile to be used option, and then hit Apply button.
  • After that, select Always use this profile option.
  • Finally, you need to click on Apply option and then hit OK button.

Method 2: Adding an Email Account to Microsoft Outlook

  • Under this method, go to the File menu in the Microsoft outlook.
  • After that select Info followed by adding account to begin with the setup process.
Adding an email account to Microsoft outlook - Screenshot
  • In the next step, enter the Email address that is to be added and then hit Next.
Adding an email account to Microsoft outlook - Screenshot 1
  • Now wait for Microsoft Outlook to select the server and then click Connect.
  • After that, enter the password and press OK button.
  • At last, select OK to complete the setup process.

If in case QuickBooks is unable to detect Microsoft Outlook, try implementing the following steps to see if it’s one of the email options:

  • First of all, open QuickBooks desktop software.
  • After that, go to the Edit option and choose Preferences.
  • Next, select the Send Forms option.
Select my preferences option - Screenshot
  • At last, you need to select My Preferences option.

The point to be noted here is that if you are unable to find the Microsoft Outlook, then you might need to restart the system and repair QuickBooks desktop. You might also need to create a new Windows user profile.

See Also: How to install QuickBooks Enterprise for the first time?

Method 3: Creating a new Microsoft outlook email profile

Creating a new Microsoft outlook email - Screenshot
  • First of all, close Microsoft Outlook, then go to the next step.
  • In the net step, move to the Control panel and then go to User account.
  • After that select the Mail option.
  • And then hit a click on Show profiles in the mail setup window, followed by selecting Add option.
  • Later head towards, you need to enter your name, in the Profile name field.
  • Once done with that, you will have to press OK button.
  • After that, follow the on-screen directions, in order to Add an email account that show on the screen.
  • The final step is to choose Apply opt, and clicking on OK option respectively.

The point to be noted here is that, this doesn’t delete the existing Outlook profile.

Method 4: Setting up Microsoft Outlook as the default mail app

If the above provided solutions did not work and fail to resolve the problem, you can set Microsoft Outlook as your default mail app, which would help to rectify the QuickBooks Crash Com Error to certain extent. The following are the steps involved in this procedure:

  • First of all move to Control Panel and then go to Programs.
  • After that select the Default programs.
  • And then, opt for Set your default programs option, followed by the Mail option.
Setting up Microsoft Outlook as the default mail app - Screenshot
  • Now select Outlook, and Save the settings.
  • Move to the next method if the error keeps persist.

Read Also: How to Fix QuickBooks Error Code C=88?

Method 5: Adding a window admin user

Adding a new window admin user might help in fixing the ongoing error. The steps involved in this process are as follows:

  • The initial step is to create the Windows user with admin privileges.
  • Open the Windows start menu and then choose All Programs.
  • Moving ahead, open the Windows small business server and then opt for Windows SBS Console.
  • Proceeding ahead, you should hit a click on Users and Groups, and then tap on Add a new user account.
Add a new user account -  Screenshot
  • The next step in this process is to fill out the user info, then follow the Add a new user account wizard.
  • You are now required to give the New user admin rights.
  • Also select Finish when done.
  • And then log on to Windows with the new user.
  • Followed by re-opening the QuickBooks software.

Method 6: Updating Microsoft Outlook

Updating Microsoft Outlook - Screenshot
  • Firstly, move to the File menu in Microsoft Outlook.
  • After that, select Office account and then choose Update preferences.
  • The last step is to select Update now option.

Read Also: What are the ways to Fix QuickBooks Error 6144 82?

Method 7: Repairing Windows and Microsoft office

  • To begin with, repair the Microsoft office. This step will replace any unresponsive components.
Repairing Microsoft office - Screenshot
  • After that, you will have to Update QuickBooks Desktop and then reboot your system.
  • Following that, Update the Windows once again.
  • The final step in requires you to remove the unidentified software installed on the system.

Method 8: Update QuickBooks to the latest release

  • Kick start the process by navigating to Help menu and then select the Update QuickBooks option.
Update QuickBooks Desktop 2024 - Screenshot
  • After that, go to the Update now tab. It is recommended that you choose the Reset updates checkbox to clear all previous update downloads.
  • In the next step, you need to select Get updates option to begin with the download process.
Update QuickBooks Desktop - Screenshot
  • Next step requires you to restart QuickBooks once the download gets finished.
  • Now accept the option to Install the latest release, when asked for.
QuickBooks desktop and install updates - Screenshot Image

You may also see: Fix QuickBooks unable to connect to remote server

Method 9: Run QuickBooks in the compatibility mode

  • Firstly, right click on QuickBooks desktop icon and then select Properties option.
  • After that select Run this program in compatibility mode.
Run QuickBooks in the compatibility mode - Screenshot
  • Next step in the process is to select Windows 7 from the drop-down.
  • Now, hit a click on the option stating Run this program as an Administrator checkbox.
  • Lastly, select Apply option, followed by hitting OK button.

Method 10: Configuring QuickBooks firewall and security exceptions

Configuring QuickBooks firewall and security exceptions - Screenshot
  • After that reboot the system and reaffirm that the settings stay intact.
  • At the end of this method, you will have to open some other report or a form and then try to email it, to check if the crash com error in QuickBooks desktop continues to trouble you.

See Also: How to Unfreeze QuickBooks Desktop?

Method 11: QuickBooks desktop and company file fine-tuning

  • Under this process, you need to open and update QuickBooks to its latest version.
  • And then make an attempt to Update QuickBooks manually, to check if any update errors can be seen.
  • After that, you will have to open and Verify the QuickBooks company file, to verify the integrity of the company file data.
Verify hosting data - Screenshot
  • Followed by opening the item on which the QB crash com error was seen.
  • You are expected to open some other report or a form and then try to email it to check if the error continues.

Winding up!

We have tried to enlist 11 of the most effective methods to fix the crash com error in QuickBooks. Although, there are certainly some other ways to fix this error too. The methods provided in this article should work for you. In case the issue persists or reoccurs, you can consult a professional. For which, you can dial our direct helpline number i.e. 1-800-761-1787 and discuss the issue with our QuickBooks enterprise technical support team.

We are a hub of technocrats and certified professionals who strive to provide the best possible and highly customized solutions to our clients in the least possible time.


Interesting Reads:

Methods to Resolve XML Documents error in QuickBooks

How to Merge List Entries in QuickBooks Desktop?

How to Delete a QuickBooks Desktop Company File?

Call Now +1-800-761-1787