Here are the convenient ways to Fix QuickBooks has Stopped Working, Won’t open or Not Responding Issue

As we all know that, QuickBooks Desktop is a popular accounting software that has been used by millions entrepreneurs around the globe. It is on top of all the accounting tools available today in market. Intuit, the makers of this software, provides regular updates and bug fixes to ensure you have the best possible experience with the software. However, despite its uncountable benefits, users might experience several errors from time to time while working with the software. One of these commonly found errors that they may experience are as ‘QuickBooks has stopped working‘ or ‘QuickBooks Won’t Open‘ or ‘QuickBooks not responding‘ issue.

This error can be a result of a plethora of factors, and that is why it gets difficult to troubleshoot. But, through this article, we have discussed all the possible causes, symptoms, as well as the best possible ways of fixing the QuickBooks has stopped working error. So, let’s without any delay, let’s get started.

QuickBooks has stopped working error - Screenshot 1

But if in case the users are short of time or they are seeking for expert assistance, they don’t need to worry as our QuickBooks error support team is there to assist them. Our qualified team of experts will ensure to solve the issues for you in the least possible efficiently time and save your valuable time and efforts.

You might also read: What is QuickBooks Error 12152 and how to Resolve it?

Why error message: QuickBooks has stopped working or not responding appears?

Sometimes, while working on the software, you might get the issue when the QuickBooks software shuts down unexpectedly. An error message might appear stating as QuickBooks has stopped working error.

A Windows-generated error message pops up, stating:

WarningA problem caused the program to stop working correctly or Windows is checking for a solution to the problem
QuickBooks has stopped working error - Screenshot

This type of error can be quite irritating for users to handle, as it hinders the smooth process and at times it might also end up in the losing the unsaved data.

Other Causes that may lead to QuickBooks stopped working issue

As we have mentioned in the introduction, there are a handful of causes that can result in this error. Now, here are some of the most common factors that might result in this issue. These includes:

  • The QBWUSER.INI file present on the device or the network is either disintegrated or corrupted.
  • If the program’s installation files or company data files are damaged or corrupted.
  • A hard drive attached to the device is damaged and is not completely accessible.
  • It can occur if the QuickBooks Desktop stops proper functioning or QuickBooks desktop freezes.
  • QuickBooks may require an important system resource (CPU, memory, disk space) to operate smoothly.
  • Your company file name is too large in size and is causing the software to lag hence crashing the QuickBooks Desktop software.
  • This error may also occur, if Windows operating system has some of the files damaged.

Symptoms of QuickBooks is not working issue

It is important that the users are able to identify the symptoms of the problem, as it can help them to get the issue fixed quickly. So, if users come across any of these symptoms mentioned below, make sure that they should follow the troubleshooting methods that we have discussed in the article provided below. The primary symptoms include:

  • QuickBooks Desktop does not open.
  • The device freezes regularly and does not respond to the input commands.
  • Your O/S shuts down without stating any reason.
  • QuickBooks Desktop program stops working and crashes.
  • Users will encounter the QB has stopped working error message repeatedly on their screen.

Check this also: What are the Methods to Troubleshoot QuickBooks Error 6106, 1069?

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Methods to resolve QuickBooks not responding error when opening company file

As there are multiple factors that can lead to this error, likewise, there are several methods to fix it. We need to make sure that we use a couple of methods to fix it. Following to these methods will ensure that the software is fixed completely from the QuickBooks has stopped working or not responding error. To get rid of this sort of problem, you must have to follow the given instructions.

  • Initially, you have to restart your PC.
  • Open the QuickBooks accounting software.

Using Shortcut keys for opening the QuickBooks software

  • Hit a click on Start tab, and also click on All Programs tab.
  • Then hit a right-click on QuickBooks.
  • Once done, press the Ctrl key and then open up the QuickBooks software.

Method 1: Disable the anti-virus software temporarily

The firewall in the background might act as an impediment to seamless Quickbooks functioning and may lead to QuickBooks stopped working error. The steps to disable the firewall are given as under:

  • Initiate the method with restarting the system.
  • In case the error still pops up, turn off the anti-virus program along with the Windows defender.
  • Restart the device again to complete the process and then check if the error got fixed. If not, then go with the next solution.
anti-virus - screenshot

Method 2: By using QuickBooks System Repair tool

The steps to use the System Repair Tool for fixing such errors are given below:

  • Start the process by downloading QuickBooks System Repair Tool on your device.
  • After that, save the downloaded file on a new location from where you can be browse it later without any issues. (We suggest storing the file in the downloads folder or on the desktop).
  • Later on, close all the existing programs that are running in background. Once done, run the program and install the QuickBooks file doctor tool.
  • Once the installation process is completed, browse the company file and hit a click on Continue to initiate the process.
QB system repair tool- screenshot 2
  • This process will take about 20 minutes. Once the scanning is complete, restart the PC to complete the process.

If the two solutions did not fixed your QuickBooks has stopped working issue, then we recommend you to proceed to the method 3,

Read Also: How to Fix Sending Usage Data Error in QuickBooks?

Method 3: Accessing the file from a new folder location on the device

  • Start by hitting the Win + E keys together on your keyboard. This will open a new window.
Press WIndows + E Keys - Screenshot
  • Here, locate the data file which will have the .qbw extension.
Auto data recovery 2- Screenshot
  • In the next step, right-click on it and click on Copy. Afterward, go to C: drive and Create a new folder there.
  • Now, name this newly created folder as ‘QBTEST’.
  • Enter this QBTEST Folder and then paste the data file into it (by hitting the Ctrl + V keys together).
QBTest folder in QUickBooks - Screenshot
  • Once done with that, open QuickBooks by holding on the CTRL key.
  • After that, hit a click on Open or Restore an Existing Company and select QBTEST folder to complete the process.
Open or restore an existing company - Screenshot

Method 4: Renaming the ‘QB.INI’ file

  • As renaming the .ini file deletes all the rundown records, it is, therefore essential to physically re-open the company file and then altering the file name. This will prevent the software from accessing the file. As a walkway, QuickBooks will create a new file.
  • Alter the name of the Entitlement file which is DataStore.ecml.
ini file name- screenshot 3
  • Now restart the PC and try opening QuickBooks Desktop again.
  • If the problem still persists, move to the next solution.

Related Article: How to Easily Fix QuickBooks BEX Error?

Method 5: Open QuickBooks Tool Hub and Run Quick Fix my Program

Step 1: Download and install the QuickBooks Tool Hub

QuickBooks tool hub program has the capability to fix certain errors on its own. The steps involved here are as follows:

  • To begin with, close QuickBooks.
  • After that, download the QuickBooks tool hub file. Also, save the file somewhere you can access easily on the system.
  • Moving ahead, you need to find and open the downloaded file and double-click on it to run the program.
  • Carry out the on-screen instructions for installing and Agreeing to the terms and conditions.
  • Followed by double clicking the icon on the Windows desktop to open Tool hub after the installation process ends.
QuickBooks Tool Hub - Logo

Step 2: Run the Quick Fix My Program from the QuickBooks Tool Hub

The point to be noted here is that if there are any open background processes the software uses, the quick fix will shut down all of them automatically. This tool will also run a quick repair on the program.

  • Talking about this process, you will have to select the Program problems in tool hub program.
  • After that, choose Quick Fix My Program option, from the available tools list.
Run Quick Fix my Program - Screenshot
  • Now open QuickBooks desktop, along with the company file.
  • At last, check if the QuickBooks has stopped working error or Won’t open issue has waved off.

Method 6: Use Clean Install Tool and QuickBooks install diagnostic tool from Tools Hub

Step 1: Run the QuickBooks clean install tool first

The clean install tool automatically renames the old install folders. This permits the software to add new install files at the time of re-install:

  • Begin with, you need to open the QuickBooks Tool Hub program, if not opened already.
  • In the tool hub, you need to choose the Installation issues tab, and click on Clean install tool, followed by selecting OK option.
Installation issues - QB Tools Hub - Screenshot
Clean Install Utility - Screenshot
  • Now select OK option, when the message stating “Please install the copy of QuickBooks to the default location” gets displayed on the screen.

Step 2: Run QuickBooks Install Diagnostic Tool

Downloading and running QuickBooks install diagnostic tool can fix the issue automatically with a few simple steps. The steps to be followed in this process are as follows:

  • At first, open QuickBooks tools hub program on the system.
  • And then, proceed to the Installation issues tab and choose QuickBooks Install diagnostic tool option.
Choose QuickBooks Install Diagnostic tool - Screenshot
  • Once done with that, you need to wait for at least 20 mins, as this process might be a bit time-consuming.
  • After the Scan process ends, the tool will diagnose and fix the issue on its own.
  • Now close the program to save changes and lastly, reboot your computer.

Related Article: How can you fix this QuickBooks Error code C=43?

Method 7: Creating a new Windows admin user

Users can create a new Windows admin user, in case the Windows installation is damaged. The steps involved in this process are as follows:

  • At first, press the Start tab and then open Control panel.
  • After that, hit on Add or remove user accounts link.
  • Once done with that, you will see the Manage accounts dialog box.
  • Here you need to click on Create a new account option.
Create new Windows Admin User - Screenshot Image
  • Type in the Account name and then select Create admin account option.
  • Now select Create Account tab.
  • Open the company file using New admin account created, and check whether the QuickBooks Not Working or Not Responding Error still persists in your software or has solved now.

Method 8: Download and run the QuickBooks Refresher tool

 QB Refresher  tool -  Screenshot
  • Under this method, you will have to close the QuickBooks software first.
  • After that, download the QuickBooks refresher tool and save the file on the computer.
  • Now hit on Run option, once the download process completes, execute the QBRefresher tool.
  • Later head towards, you need to hit a click on Fix My QuickBooks option. Now, the tool will automatically diagnose the issue and will fix it on its own.
  • Lastly, open the QuickBooks and verify the issue.

How to Fix QuickBooks Stopped Working After the Windows 10 Update?

If you have ended up in QuickBooks stopped working issues after the installation of the Windows 10 update, then the steps below can help you out:

  1. Move to the Control panel and then select Windows firewall.
  2. After that select the Advanced settings opt and also choose the Outbound rules options.
  3. Moving ahead, click on the New rule tab and also select Program checkbox.
Firewall ports-screenshotFirewall ports-screenshot
  1. You now have to select Next tab.
  2. Also, check this Program path option and then copy the location of QuickBooks.
  3. You should also select the Block the connection option and then click on the Public, private, or domain checkbox.
  4. Towards the end of this process, you need to Rename it and click on Finish tab.

Also See: How to Fix Display Issues in QuickBooks Desktop?


This article contains all the essential information that you should need to know in order to fix QuickBooks not responding or working issue. Make sure all these methods are to be followed in the given sequence. However, in case you still encounter the same issue even after trying out all the fixes, then in that case, please contact our QuickBooks enterprise customer support team for further assistance.

Our diligent team of experts will ensure that all accounting related queries get addressed. Our U.S based support team is easily available 24X7 via the support line i.e., 1-800-761-1787, or you can also directly chat with our executives. We will provide the best support possible. So what is the wait for? Reach out to us today.


Other helpful articles to read:

How to Resolve Wages and Payroll Tax Calculation Errors in QuickBooks?

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Quick Steps to Fix QuickBooks Error 15222

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