Here is some quick steps to fix the QuickBooks error code 12002 while downloading latest updates:

Trusted by hundreds of thousands business owners and accountants worldwide, QuickBooks is among the most reliable accounting software available in the market. A robust and innovative accounting software, QuickBooks consists of a wide variety of features like financial management, invoice raising, inventory handling and more. Developed by Intuit, QuickBooks is available in both desktop and online versions. Every year a new version of the application is launched with new and improved features.

Despite being a robust accounting application, QuickBooks sometimes receives errors and glitches that may impact your productivity. In this blog post we are going to discuss a common error – QuickBooks error code 12002. This error may happen due to network timeout or slow internet speed or any other internet connectivity issue hindering QuickBooks from connecting to the Internet.

The users generally get the below mentioned error codes displayed on their screen.

Error 12002: A network timeout that is preventing QuickBooks from accessing the server.

QuickBooks Error Code 12002 - Screenshot

Before you try to resolve the QuickBooks error 12002, it is better you know the reasons as this will help in coming up with the solutions. However, you can seek for expert assistance by simply get in touch with our QuickBooks error support team. Our experts will ensure to provide you with the best solution to fix the issue.

You may also read: What is the solution of QuickBooks error 80029c4a?

What is QuickBooks Error 12002?

QuickBooks payroll error 12002 can be seen when the QuickBooks software is unable to utilize the internet connection. This type of error could be seen due to slow internet connection or network timeout. This error code also appears, when the software users make an attempt to update the QuickBooks payroll. There can be a variety of reasons behind the occurrence of error code 12002, a few of which we have listed below.

Reasons behind QuickBooks error 12002

  • QuickBooks is not able to access the server as there is a network timeout.
  • Incorrect SSL setting can also lead to the error 12002.
  • The internet security or firewall is causing problem for the connection.
  • Internet Explorer is not the default browser.
  • Poor internet connection can also be one of the reasons behind the occurrence of QuickBooks error 12002.

Important steps before troubleshooting

Before proceeding to the fixation methods we recommend you to perform the following steps given below:

Step 1: Create a Company File Backup

  • At first, open your QuickBooks desktop
  • After that go to the File option and click on Backup company file
  • Now Create a local backup here
Create a Local Backup in QuickBooks - Screenshot

Step 2: Update QuickBooks Desktop

Update QuickBooks Desktop - Screenshot 1
  • After That click on Update Now option.
  • Choose Get updates and wait for a while
Update QuickBooks desktop (Screenshot)
  • It will take few seconds to sync with the server and show all the available updates.
  • Now you need to click on Update Now to update all the updates.

Read Also: Learn how to update QuickBooks desktop for Mac?

Ways to fix the QuickBooks error code 12002

After following the above given steps checkout the following ways to troubleshoot QuickBooks error code 12002:

Solution 1: Verify the Internet Explorer Settings

Verify TLS 1.0 Settings - Screenshot
  1. The first thing to do is to close QuickBooks and open the Internet Explorer
  2. After this select Tools and then choose the Internet Option
  3. Then choose the Security Setting and ensure that the security setting is set it to Medium High
  4. Now  click on the Globe icon and then select the Content tab
  5. Do ensure that the Content advisor button is enabled
  6. After it is done click on the Connection tab and follow the below mentioned steps
    • First select Never a Dial connection.
    • Ensure that you select the right ISP and then tap on OK button.
    • After this you have to choose the LAN setting option
    • Check if the automatically detect settings check box is enabled
    • Also check if the Use a Proxy Server is disabled
    • In case, you come across the port 80 uncheck the box
    • Once done, click on OK button
  7. Now you have to choose the Advanced Tab:
    • First click on the Restore Advanced Setting option
    • After this search for Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options
    • Do make sure that the Use TLS 1.0 is checked and the other two are unchecked
  8. Once done close the Internet Option and then click on OK button.
  9. Now shut down the Internet Explorer and restart the system.
  10. After this you have to open QuickBooks and update it again.

If the above given steps doesn’t helpful for you then proceed to the next solution.

Solution 2: Verify the Internet Connection

If the first method failed to resolve the error for you, then in that case we would suggest you to verify the internet connection. The steps to be followed here are as follows:

  1. The first thing to do is Select the Help option and then click on the Internet Connection Setup.
  2. After this choose the ‘Use my computer’s internet connection settings to establish a connection when this application accesses the Internet’.
Verify the Internet Connection - Screenshot Image
  1. Now again update it
    • For QuickBooks 2008 and more recent versions: Choose the Help option and click on Update QuickBooks and then on Update the Now tab.
    • For QuickBooks 2006 and older versions: Select File and Click on Update QuickBooks and then on the Update the Now tab.

Read this also: How to get rid of from QuickBooks error code 6150?

Solution 3: Set-Up an Internet Connection

Internet Connection Set Up - Screenshot
  1. The first thing to do is open QuickBooks and then go to Help and check the Internet Connection Set up.
  2. After this click on the Internet Connection Set Up.
Internet Connection Setup- Screenshot
  1. Now click on Next and Done.!
Internet connection setup 2-screenshot
  1. Lastly update the application and check if the error is resolved or not.

Solution 4: Reset Updates settings in Internet options

In case the above steps didn’t work for you, then make sure to reset updates settings in internet options. The steps involved in this process are as follows:

  1. The first thing to do is to click on the Update Now tab.
  2. After this select the Reset Update Checkbox.
  3. Tap on Get Updates and in case the updates fail then follow the below mentioned steps.
    • First click on the Advanced Setting Option
    • Then find the Use TLS 1.0, USE TLS 1.1, and Use TLS 1.2 options.
    • Do ensure that the Use TLS 1.0 is checked and the other two are unchecked.
Reset Updates settings in Internet options - Screenshot

Also See: How to Fix QuickBooks Error TD500?

Solution 5: Update your chrome browser

Another method is to update the chrome browser. As often, the error might be seen if the chrome browser is outdated. Thus, the below steps should be performed to update the browser:

Update Google Chrome Browser - Screenshot
  • At first, the user needs to open Chrome browser on the system.
  • And then, Hit a click on More button, at the top right.
  • After that click on Update Google Chrome option.
  • Now, Wait for a few seconds to update the browser.
  • Once the process is complete, the user is supposed to click on Relaunch.

Note: In case you can not able to find the Update option, then you are using the latest version of chrome.

Solution 6: Updating QuickBooks desktop

Update QuickBooks Desktop - Screenshot Image

The user can update QuickBooks and try to fix the error code 12002:

  • The very first step is get help and select an internet connection setup.
  • And use the internet connection settings of my system to establish a connection when this application accesses the internet.
  • Also, click on next.
  • And update the QuickBooks again with the steps below:
    • The user needs to select the file tab and then update tab to be selected. Also, select update now tab for QuickBooks 2006 and earlier versions.
    • And then, select file, and update tab. Also, select the update now tab for QuickBooks 2008 and the later versions.

Also see: Steps to Set up and Configure Email Service in QuickBooks

Solution 7: Install/Uninstall QuickBooks in Selective Startup Mode

We hope that you have already created a back up of your data. Now, keep your QuickBooks Desktop license and product details handy before you start performing the steps provided below.

Step 1: Start Your System in Selective startup mode

Stopping all the other applications from obstructing the repairing process, we recommend you switch to Selective startup mode. Anytime before or during the process, if you feel that you are not comfortable or confident in carrying out the steps as provided please contact a Windows expert.

  • Press Windows and R keys on your keyboard to open the Run command box on the bottom left of your computer screen.
  • Type msconfig and select OK.
Type msconfig in Run box - Screenshot
  • Go to the General tab and select Selective startup and Load system services.
  • Click on the Services tab and then select Hide all Microsoft Services.
  • Select Disable all.
Install or uninstall QuickBooks in Selective Startup - Screenshot
  • Next, uncheck the checkbox for Hide all Microsoft services.
  • Check and ensure that the Windows Installer checkbox is selected from the list of services and select OK.
  • Select Restart on the System Configuration window.

Step 2: Uninstall or Install QuickBooks Desktop

Clean Install Utility - Screenshot

Step 3: Switch back to Normal startup mode

After you have uninstalled and installed QuickBooks, restore your system to its normal configuration.

  • Press Windows and R keys on your keyboard to open the Run command box on the bottom left of your computer screen.
  • Type msconfig and select OK.
  • Select the General tab (if not selected already) and click Normal startup.
Activate Selective startup mode - Screenshot 2
  • Now choose OK button.
  • Select Restart on the System Configuration window.

See Also: How to troubleshoot QuickBooks error code 1303?


This article consists of almost all the DIY troubleshooting methods for fixing QuickBooks Error Code 12002. We have tried to make it as succinct and easy to understand as possible and hope that you find it helpful.

If you have any trouble carrying out the solutions provided here or the issue still persists after performing the solutions, feel free to call our 24×7 QuickBooks payroll support team at 1800-761-1787.


Few Recommended Blogs:

How to fix QuickBooks error code 1321?

Troubleshoot QuickBooks install error code 1904