Learn how to troubleshoot multi-user issues for QuickBooks Desktop for Mac:

Multi-user mode is one the best features offered by QuickBooks accounting software. The QuickBooks desktop is designed in a way to be used in multi-user mode, which simply means multiple users can work on the software at a particular time. At times, there can be a situation that you might face issues related to multi-user mode in QuickBooks for Mac. This is usually seen when you try to share a company file. If you are also facing difficulty regarding the same, then this post will help you in resolving the multi-user issues in QuickBooks for Mac.

However if you are not good in technical aspects or looking for any technical assistance to resolve these errors quickly, then you can contact our U.S based certified professionals right away at 1-800-761-1787. Our experts will help you out in resolving the multi-user issues in QuickBooks for Mac in the best possible way.

Important points to consider

Before heading forward, it is important to keep certain things in mind. Let us have a look:

Did the system running QuickBooks server go on sleep mode?

In order to keep the system from going into sleep mode, then you simply need to change your preferences. This can be done as follows:

  • Choose system preferences, and then energy saver.
  • You are then required to pick the energy preferences and also close the window.

Did any of the network settings on the system or the QuickBooks server computer change?

If that is the case, then you need to ascertain that the QuickBooks server is sharing the company file and also avoid changing the network settings. In order to check the settings, you need to perform the steps below:

  • Choose system preferences option, followed by selecting network tab.
  • Furthermore, if the settings are correct, then make sure to close the window. Just in case you need to make updates, then make your changes and choose apply tab.

Is your system using WIFI?

The connection to the QuickBooks server might have been dropped due to a weak signal. You need to move to an area with a string WIFI signal or choose ethernet connection.

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Steps involved in fixing multi-user issues in QuickBooks desktop for Mac

The steps involved in resolving the multi-user issues in QuickBooks for Mac are as follows:

Step 1: Verifying QuickBooks server is running and the company file is shared or not

  • In this particular method, you need to first click on go from an application.
  • Next, you need to double click on the QuickBooks server app icon, that is used by you.
  • After that you need to share that file is needed.
    • In case the file is listed under not shared, then you need to choose the file or click on the start sharing tab.
    • If the file is not listed, then hit a click on the + tab in the lower left corner to add the file.
  • In case only the host system gets permission to install and then run the QuickBooks server app. It is also important that the company file be saved on the same system and the QuickBooks server app installed on.

Step 2: Checking the Mac OS firewall settings

  • Firstly you need to first hit a click on the apple menu to the desktop and also choose the system preferences.
  • After that select the security and privacy icon.
  • Followed by selecting the firewall tab and also choose the firewall options tab.

In case you spot the button to be gray than you need to hit a click on lock icon to unlock it.

  • Now you need to verify that the QuickBooks server app is set to allow incoming connections.

Read Also: How to access QuickBooks desktop remotely?

Step 3: Verifying file sharing permissions are set correctly on the host system or not

  • Initially, you will now have to click on the apple menu and opt for the system preferences.
  • After that choose the sharing icon.
  • Next, you will then have to tick the checkbox for file sharing, in case it is not checked.
  • Also add that folder where the company file is situated in the share folder.
    • Go to the + tab to the shared folder column.
    • Select the folder where the company file located and then hit on Add option.
  • After that you enter in the users column, ensure that the permission to read and write for everyone, or for the specific users who will be using QuickBooks desktop.

Step 4: Verifying that the Bonjour service is working properly on all systems or not

It is important to note that the windows multi-user fixing methods cannot be applied to the Mac networks. The process for Mac networks is:

  • You need to select the file from the new finder window.
  • And then, be clear that the other systems using QuickBooks are seen is the shared section.

In case you are unable to see another system, then The software will not be able to share the file with those systems. Also, the bonjour needs the following ports to open 56565 TCP, 5297 TCP, 5298 TCP/UDP, and 5353 UDP.

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Step 5: Testing the network configuration

If the QuickBooks and its server is already installed in the host system, then the you need to unplug the ethernet cable, turn off and also reboot the system. Once the reboot opens the QuickBooks desktop, you need to try enabling the multi-user mode.

In case it enables successfully, then it means that the problem is generated by the network hardware that provides the network access. At times, the hardware cannot work by blocking the communication between QuickBooks and the server.

Step 6: Setting up the peer to peer direct connection

You can also connect to systems together using a single ethernet cable.

  • Firstly, You need to log out both systems and plug each end of the cable into a system’s ethernet port.
  • When the system starts then you need to permit Bonjour service to see both the systems to each other. In order to verify that the new finder window and then see if each system can see the other in the shared section.
  • Also you need to pick one system as a host.
  • Now you will have to open file or enable the multi-user mode from a file or enable multi-user mode.
  • And then open QuickBooks in the second system from the shared files section or open the company file.

See Also: How to Fix QuickBooks Error Connection Has Been Lost Issue?

Conclusion!

We end this article over here, with the hope that the information shared in above might be of some help in resolving the QuickBooks multi-user issue in QuickBooks for Mac. However, if the issue persists even after following the steps above, then we recommend you consult our QuickBooks enterprise technical support team at 1-800-761-1787. Our U.S based accounting experts and certified accounting professionals will be happy to help you.

Important questions to answer (FAQ’s)

Que. Is the QuickBooks server running when the system goes into sleep mode?

Ans. This can be seen again by changing the system preferences: You needs to select application from energy saver. Also consider that setting the system sleep to never.

Que. Is any of the network settings on your computer or QuickBooks server computer change?

Ans. You need to be clear that QuickBooks server is sharing the company file or avoid changing the network settings, when the file is shared. Please note if self-managing a DNS server that the correct DNS settings exist on all the workstations.

Que. Did the system use Wi-Fi?

Ans. The connection to the QuickBooks server might have been loose due to a weak signal. You are recommended to use a strong wi-fi signal or consider using an ethernet connection.

 

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