Learn the best ways to troubleshoot QuickBooks error PS036: Unable to Verify Payroll Subscription:

Payroll error code PS036 is a quite common payroll error that displays in QuickBooks payroll very frequently due to a plethora of reasons. This sort of issue generally takes place when QuickBooks users attempt to update the payroll tax table. Sometimes, users might see an error abruptly on the screen and slow down the update process of your software. One of the major reasons behind the occurrence of this error can be when users face difficulty in verifying the payroll subscription. There can be other reasons as well, due to which the error might appear and crashes an active Window and prevents users from performing an ongoing task.

You might see the below-given error message on your computer screen:

Warning:PS036: There is a problem verifying your payroll subscription or QuickBooks Unable to Verify Payroll Subscription
Error:PS036 – Trouble verifying payroll subscription and can’t install new payroll updated
QuickBooks Error PS036 - Image

If you are also experiencing the QuickBooks Unable to Verify Payroll Subscription Error PS036, then we can assist you. All you have to do is to read this article carefully till the end, or you can also seek our help by calling us at 1-800-761-1787, in case you get stuck at any stage.

What leads to QuickBooks payroll error PS036?

One can end up in this error due to the following reasons:

  • In case the payroll subscription is expired or invalid or a damaged file in the CPS folder
  • If the multiple payroll agreements are energetic with an inactive direct deposit settlement.
  • Also, if the QuickBooks utility document paysub.ini is corrupted or broken.
  • In case the status of the payroll subscription in the QuickBooks Desktop Service Keys screen appears as Invalid EIN Number or EIN additionally an explanation.
  • The version of QuickBooks Desktop you are using doesn’t support your version of Windows operating software.
  • If the service key isn’t right or the product is not updated
  • In any case, the company file PSID is no longer right.
  • If the QuickBooks company is damaged.
  • In case of your data damage.

Related Post: Reasons and quick solutions for QuickBooks Payroll Error PS058

Steps to Troubleshoot the QuickBooks Error PS036

In order to rectify the QuickBooks error PS036, make sure to perform the below set of measures:

Step 1: Check for QuickBooks payroll subscription

The first step requires checking if your payroll subscription is active or not. An inactive/expired subscription can potentially lead to the PS036 error code in QuickBooks. The steps to check the subscription status are given as under:

Account or Billing Information - Screenshot
  • Once done with that type the Login credentials and select sign in.
  • Moving ahead, reboot the system and once again download the updates.
  • The final step is to open the QuickBooks software and verify whether the issue is resolved or not.

If you are trying to deposit direct paychecks for the company, then avoid performing the steps.

Step 2: Change the name of the Paysub.ini file

The steps to change the file name of the Paysub.ini file are given as under:

  • Under this, users should note that the INI is a hidden file on Windows, to see this file initially, it is required to change the Settings of the Windows folder options.
  • Next step is to select My Computer and click on Organize.
  • Once done with that, click on the Folder and Search option and also select the View tab.
  • Moving ahead, click on the Hidden files and Folders and select the Show hidden files, folders, and drivers option.
Show hidden files and folders - Screenshot Image
  • Choose the Apply and OK tab.
  • Move back to the My computer and in the search bar at the top find the Paystub.
  • After you see the paystub.ini file, then right click the same and select Rename tab.
  • Also, rename the File extension as .old from .ini file.
  • The last step is to repeat the steps for all the paystub files found.

You may read also: How to Fix QuickBooks Payroll Update Error 15242?

Step 3: Run Quick Fix My Program from QuickBooks Tool Hub

The QuickBooks tool Hub combines all of the other tools into one program. This tool can be used to fix common errors or issues that may arise while using QuickBooks desktop.

  • At first, you need to close your company file also the QuickBooks Desktop.
  • After that download and install QuickBooks Tool Hub program. Save the file somewhere on your download folder.
  • Now run the downloaded file to install and use the tool hub program.
  • Next step is to follow the on-screen instructions to install and to agree to Terms & Conditions.
  • After that, double-click the QuickBooks Tool hub icon once you are done.
QuickBooks Tool Hub - Icon
  • Next, choose Program Problems in the Tools Hub.
  • Also, select the Quick Fix my Program.
Program Problems tab in tool hub - Screenshot Image

Step 4: Delete the EntitlementClient file

Follow the below-given instructions for deleting the Entitlement file in the Intuit folder.

Rename the name of the EntitlementDataStore.ecml file or folder - Screenshot Image
  • At first you need to navigate to Microsoft’s Start menu.
  • In the search box, type Run and then launch Run.
  • Next, key in C:\ProgramDate\Intuit\EntitlementClient\V8 and press the Enter key. If it doesn’t open a folder, enter C:\ProgramDate\Intuit\EntitlementClient\V6 instead.
  • Next step is to find the EntitlementDataStore.ecml and then right-click the file and choose delete.
  • Now tap Yes to confirm.
  • Lastly, you need to launch your QuickBooks and follow the on-screen instructions to register it again.

See Also: How you can resolve the QuickBooks error code 2002?

Step 5: Clean Install QuickBooks

The last resort to annihilating this QuickBooks error from your system requires a clean installation of the QuickBooks Desktop program. The same can be achieved either manually or by using the QuickBooks Clean Install Tool. The manual steps are given as under:

QuickBooks clean install tool - Image
  • Open the Start menu and from therein, open the Control Panel.
  • The next step involves moving to the Programs and Features option.
  • Within this option, you must choose Quickbooks and then press the Uninstall/Change tab to get the accounting program uninstalled.
  • Once the uninstall is complete, restart the system and follow it up by reinstalling the QuickBooks Desktop program on the system.
  • Type in the correct license and product keys at the time of QuickBooks registration and activation,
  • The QuickBooks error ps036 should be fixed.

Summing Up!

By now, we believe that you might be well-versed with the steps to fix the QuickBooks error message PS036. Whereas, if the error continues to trouble you, then we can help you. You can consult our team professionals using our QuickBooks payroll support number i.e., 1-800-761-1787 and let our experts and certified professionals resolve the issue for you. If you have any query, please don’t hesitate to contact us.


What does QuickBooks Payroll Error PS036 indicate?

This error indicates some technical issue with the payroll subscription. There may also be a possibility that QuickBooks is unable to verify the payroll subscription information.

Does updating the payroll tax table help resolve QuickBooks Payroll Error PS036?

Yes! Getting the payroll tax table in QuickBooks updated is a practicable solution to fixing this error code.

What is Quickbooks PSxxx series of error codes?

The QuickBooks PSxxx series of error codes refer to various payroll service-related errors that users may encounter in QuickBooks. These errors are typically associated with issues related to payroll updates, subscription validation, or communication problems with the QuickBooks Payroll service.

What are the common payroll service errors in QuickBooks?

Some common payroll service errors include:
QuickBooks Error PS032, Payroll Error PS033, Error PS036, QB Error PS038, Payroll Error PS058, Payroll Error PS077.


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