Learn the possible ways to resolve 502 Bad Gateway error in QuickBooks

QuickBooks has is one of the best accounting software present in the market currently. However, a fact that QuickBooks software is prone to errors can’t be denied. One of the common browser errors that affect QuickBooks is error code 502 Bad Gateway. This error code not only affects the software but also it lays negative impact on the web applications running on Google chrome. This error can be seen due to invalid response from the server or when the cache memory of the browser gets full. Well, if you are also facing any such error, then this article can be a savior for you.

In today article, we are going to discuss the causes and quick fixes to the QuickBooks error 502 Bad Gateway. Thus, make sure to read this article till the end. Or in case you want a team of experts to fix it for you, then feel free to connect with our QuickBooks error support team. You can dial our toll-free number i.e. 1(800)761-1787, and our experts will ensure to resolve the issue for you in no time.

You may also read: How to fix QuickBooks online banking error 185?

What is QuickBooks error 502 bad gateway?

QuickBooks 502 Bad Gateway Error - Screenshot

Basically, QuickBooks error 502 bad gateway indicates that the HTTP status code server gets an invalid response from another server on the internet. Whenever the user visits a web page, the browser itself saves some data from the page in the cache memory, in order to load it swiftly the next time the same page is visited. When this cache memory is filled, the browser fails to store any data, and this leads to error code 502 bad gateway. This error can be easily removed by clearing the cache file of the web browser. There can be various other causes as well as the fixes that would discussed later on in this article.

Symptoms of QuickBooks error 502 bad gateway

Identification of the error becomes easy, once you are thorough with the signs and symptoms of the issue. So, here are the signs and symptoms of the error 502 bad gateway. Let us check out the signs, one by one:

  • If the user is trying to log in to the online app or, updating QuickBooks to the latest version
  • In case the browser is having the viewed or downloaded forums, it can also be a symptom of the issue
  • Also, the users can end up in this sort of issue, when they try to update the QuickBooks desktop application.

Causes of error 502 Bad Gateway

Now that you know the basics of the error, along with the signs and symptoms. It is very important for the user to find the causes of the error 502 bad gateway. Let us check out the causes listed below:

  • One of the most common causes of QuickBooks bad gateway error 502 is if the user hasn’t cleared the browsing history for a long period of time
  • Or in case of virus or malware attack
  • If the user hasn’t added the Intuit’s website as a trusted site in the browser.
  • Another cause for the same can be if the cache memory of the browser gets full.
  • The error 502 can also be seen if the cache memory of the QuickBooks application is full.
  • This kind of error can also occur, if the active scripting is turned off in the browser’s settings.

Related post: Upload or Download QuickBooks Desktop Company File to Intuit

Rectification steps to Fix QuickBooks error 502 bad gateway

Now that you have learned the symptoms and causes of the QuickBooks error code 502, it is time to explore the rectification steps. There can be a plenty of methods to fix the issue, out of which a few of the most effective ones are listed below:

Process 1: Clear cookies and cache of the browser

In order to fix the QuickBooks error 502, the can opt for clearing cookies and cache of the browser. The steps involved in this process are different for each web browser. Below we have discussed the steps for Firefox, internet explorer, and chrome browser. We will be exploring each of the steps one by one:

Clearing the cache of QuickBooks - Screenshot

For Firefox:

  • The very first step is to select the three bars present at the top
  • And then select options
  • The next step is to select the privacy and security tab, followed by marking the cookies and site data, also the cached web content
  • Lastly, select clear option.

For internet explorer

  • In this process, the user needs to launch the internet explorer and then move to the tools options
  • After that, click on the internet options
  • Followed by selecting the delete tab in the general tab.
  • The next step is to select the box having the temporary internet files.
  • And lastly, click on delete option.

For Google Chrome

  • For Google chrome, the user needs to launch chrome and then select the three dots.
  • Followed by moving to the more tools option and then selecting the clear browsing data.
  • Once done with that, the user needs to ensure that all time has been selected in the time range list.
  • The next step is to mark the cookies, other site data, cached images and files, and browsing boxes.
  • And to end the process, the user needs to select the clear data option.

Process 2: Clear cache of QuickBooks

Another method is to clear cache of QuickBooks, as this would resolve the issue up to certain extent. The steps involved to clear cache amount of data in this process are as follows:

  • First of all, the user needs to launch QuickBooks
  • And then, launch the application, followed by selecting the reset app data in the help tab
Reset App Data - Screenshot
  • The next step in the process is to start the application
  • The last step is to verify as to whether the error is still active or not

Read Also: How to correct QuickBooks error code 6000 80?

Process 3: Add Intuit website as trusted website in the browser’s settings

In case the above two methods didn’t work in your favor, then you can simply add intuit website as trusted website in the browser’s. Let us check out the steps involved for safari on MAC and for internet explorer.

Adding Intuit as trusted site - Screenshot

For Safari on MAC

  • The user needs to launch the safari browser and then write com in the address field.
  • After that, hit enter key.
  • Followed by selecting the bookmarks and add bookmarks option
  • The next step is to select the top sites from the add this page drop down list.
  • And then, select the add option
  • Lastly, check whether the error is fixed.

For internet explorer

  • The internet explorer users are required to select the internet options on the tools menu.
  • After that, select the trusted sites from the security tab.
  • And then, write intuit.com and un-mark the server
  • The last step is to click on the add option and then press the close and OK tabs.

Process 4: Verifying the settings of Active scripting in the internet explorer

Checking the settings of active scripting in the internet explorer is another option one can opt for. The steps to be performed in this process are as follows:

  • The user needs to first restart the browser
  • Followed by clearing the browser’s cache
  • And then user needs to launch the internet explorer.
  • And then, select the internet option, from the tool menu
  • After that, the user needs to launch the security tab and then move to the internet icon
  • Once done with that, the user needs to select the custom level and then click on the enable active scripting option.
Verifying the settings of Active scripting in the internet explorer - Screenshot
  • The last step is to tap on OK option and end the process.

The user will also have to reset the browser to its default settings. And note that this will change any customized settings that the user is having on the browser.

See Also: QuickBooks install error 1904 and it’s troubleshooting

Process 5: Manually downloading the latest transactions

The user can opt for manually downloading the latest transactions, in case the above methods failed. The steps involved here are as follows:

  • The very first step is to move to the banking menu
  • And then, choose the account that are to be updated
  • The next step is to hit the update tab
502 bad gateway image-screenshot

If the user faces any duplicate entries, then it is possible that the bank sent them twice. This usually happens after a maintenance updates happens. The user can exclude the transactions from the download transactions page. The steps involved are:

  • The very first step is to move back to the banking page
  • And then, tap the review tab
  • After that, mark the duplicate entry
  • Once done with that click on the batch actions tab and then choose exclude selected
502 bad gateway-screenshot

In case any missing transactions are spotted, then they might not be posted yet.

Process 6: Accessing QuickBooks account via web browser

In case the issue continues even after carrying out the steps above, the user can access QuickBooks account via web browser. The steps to be followed here are:

  • The very first step is to visit the official site of Intuit
  • And then, fill in the credentials
  • After that, click on the help icon
  • Now, the user will have to click on contact us
  • Followed by entering 502 gateway in the what can we help you with? field
  • The user will then have to click on let’s talk
  • Also, the user can start messaging or get a call back
502 bad gateway-screenshot

Also See: How to Resolve the QuickBooks Error Code 6176?

Contact us for further information!

QuickBooks error code 502 bad gateway error can be very much annoying for the users to tackle with. However, carrying out the above stated methods one by one will ensure to fix the issue without much hassle. If in case the user is unable to deal with the issue, or if any of the queries remained unanswered, then getting in touch with our QuickBooks online support executives is one of the best ways to get the error resolved.

You can call us anytime via our toll-free number i.e. 1-800-761-1787, and discuss your issue with our certified professionals and experts, who will definitely help you in getting rid of the error code 502.


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