How to Fix QuickBooks Payroll Update Error 12031?

Often when working on QuickBooks accounting software, you might bump into some or the other error. In this segment, we will be talking about the QuickBooks payroll update error 12031, its causes, and related quick fixes. This error is often seen at the time of trying to update the QuickBooks or when refreshing QuickBooks payroll services. You might also bump into this error at the time of a network timeout. It can also be seen when the firewall and other system security software are highlighted in trouble due to improper or wrong configuration. It should be noted that being a QuickBooks user, you would have to verify the configuration of the system as well as the firewall.

Just in case the configuration is blocking access or identifying the QuickBooks as a threat to the system. Get a better insight into QuickBooks error code 12031, by exploring this segment carefully. If you don’t want to troubleshoot the issue manually, then you can connect with our tech geeks, who will come up with the most effective troubleshooting solutions to fix the snag effectively.

Factors causing the error 12031 in QuickBooks

Typically, the error 12031 in QuickBooks can be caused due to a couple of factors, which we have tried to mention below. Let us have a look:

• One of the basic reasons can be Internet or firewall security settings blocking the connection or pages needed for the software to download an update.
• Internet Explorer is not set as the default browser, which might stop the software from functioning in a proper manner.
• You might end up in such an error, if the internet works on alternate connections, and this stops proper software from working and leads to an issue.
• If the server is taking too long to respond to a command, then it is probable for this error to occur.

Measures to Resolve QuickBooks Error Code 12031

As a user you can perform the below given 7 DIY processes, so as to tackle out the QuickBooks error 12031. Let us check out the solutions one by one:

Process 1: Configure the settings of Internet Explorer

The first solution to fix this error is to check for any misconfiguration in the Internet Explorer settings and fix the same.

• Under this process, you should first close QuickBooks and open Internet Explorer.
• After that go to Internet options in the Tools menu.
• Further, go for the Security tab and choose the Globe icon.
• Make sure that Content advisor displays.

• Now hit the OK tab if it displays Disable.
• You need to type the password and then disable the Content advisor.
• Go for Connections tab and follow the steps below:
  • Opt for Never dial a connection only, if the dial-up node isn’t used on the system.
  • Furthermore, click on Ok tab and choose LAN settings.
  • You now need to make sure that the Automatically Detect Settings have been checked.
  • Check whether Use a proxy server checkbox is clear.
  • Record the complete Address and Port.
  • Uncheck the opt to Use a proxy only if the port is Port 80.
  • Now, pick OK on the LAN settings.
• In the next step, go for the Advanced option.
• And further, choose the “Restore Advanced Settings”
• In the Settings option, locate the Use TLS 1.0, Use TLS 1.1 & Use TLS 1.2 options.

• Make sure that the Use TLS 1.0 is checked and Use TLS 1.1 & Use TLS 1.2 is unchecked.
• Now press OK tab and shut down the window.
• Also close internet explorer and restart the system.
• Finally, reopen QuickBooks and try to update it.

Process 2: The Issue is experienced at the time of updating the Payroll

• In this particular method, you would have to launch the Internet connection setup.
• Further, choose Internet properties.
• After that go for Advanced tab.

• Make sure that the Advanced settings tally.
• Now hit a click on OK tab.
• Lastly, shut down the window.

Process 3: Error appeared at the time of updating QuickBooks

• Start off the process by launching the Help tab.
• After that choose the Internet connection setup.
• You need to now select to Use my computer’s internet connection settings to establish a connection when this application accesses the internet.
• Furthermore, update QuickBooks again.
  • If you are using QuickBooks 2008 and later: You need to move to the Help menu and go for update QuickBooks and also click on get updates tab.
  • You need to now, select update QuickBooks and update now for QuickBooks 2006 and older versions.
  • Now choose the Reset update checkbox and Get updates.

• Just in case the update is not working, then check the internet connection.

Process 4: Checking the internet connection and firewall settings

The steps involved in the process to check the internet connection and configure the firewall settings are as follows:

• The first step is to select reset update checkbox and get updates.
• Just in case the update is not working then check the internet connection
• You need to now configure the firewall settings and internet security so that you will be able to get the updates.
• Also, run Microsoft windows in the safe mode and redownload.

Process 5: Using safe mode for running QuickBooks updates

• Under this process, firstly open Run window and type Msconfig

• After that press Enter key.
• The Windows System Configuration window should now display on your computer screen.
• Once done, select Boot tab and also select the Boot Options.
• Now remove the checkmark from the Safe Boot checkbox.
• Later on, click on Apply button to save all the changes.
• Also click on OK to close the window.

Process 6: Terminate the third party apps

• Start the process by pressing Ctrl + Shift + Esc keys together, on your keyboard.
• It will open the task manager on your computer.
• After that go to Processes tab and search for any third party app that is creating the issue.
• If you found any, right click on it and select End task.

• Lastly, restart the computer.

Process 7: Update Windows OS

• Press Windows or Start tab on your computer.
• After that type in Windows Update on the search bar.
• And further, open the Windows update settings.

• Now click on Check for updates button.
• It will take a few seconds to check for the available Windows updates.
• Download and install the updates, if there is any.
• Don’t forget to reboot your computer once all the updates completely installed on your system.

Read also: How to Fix validation code is incorrect error in QuickBooks?

What are the requirements to Troubleshoot QuickBooks error code 12031?

To troubleshoot such an error, follow these 7 key requirements:

• Make sure your internet connection is working properly and stable.
• Temporarily disable any firewall or antivirus software that may block QuickBooks from accessing the internet.
• Make sure you’re using the latest version of QuickBooks.
• Verify that the correct proxy settings are configured within QuickBooks
• Run QuickBooks connection diagnostic tool to automatically detect and resolve connection issues.
• Clear your system’s cache, temp files and cache.

How to determine QuickBooks desktop error 12031?

QuickBooks error 12031 can be identify using following steps:

• You may see the error message “QuickBooks is unable to establish a connection to the server” or “Error 12031: Connection to the server was interrupted.”
• Check your firewall/antivirus logs for any blocks related to QuickBooks.
• If your firewall or antivirus is overly restrictive, it may block QuickBooks from connecting to the internet.
• An outdated version of QuickBooks can lead to connectivity issues and generate this error code.

How to prevent QuickBooks error message 12031?

Follow these steps to prevent QuickBooks error 12031:

• Always keep your QuickBooks updated.
• Ensure your internet connection is stable and fast.
• Add exceptions for QuickBooks in your security software to prevent it from blocking connections
• You can QuickBooks tool hub program to prevent such type of errors.

Also See: How to Write Off Bad Debts in QuickBooks Desktop?

When should you reach out to a professional?

Once you perform the above stated steps, we believe that by now the QuickBooks payroll error code 12031 might be resolved and the software might perform its tasks without any hindrance. However, if the error continues to trouble you even after following the steps above, then in that case, feel free to get in touch with a experts today. Our QuickBooks desktop support professionals and certified experts will ensure to provide you with immediate technical assistance.

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