Users may face peculiar errors while sending their PO through QuickBooks to the vendors. One such error appears in the form of a message stating “QuickBooks is unable to send emails due to network connection failure”. The error may persist even after conforming to variegated common troubleshooting solutions. This article shall give a detailed overview of this error, its causes and the various troubleshooting methods to get it resolved.

QuickBooks is Unable to Send Emails Due to Network Connection Failure - Image

What are the causes behind QuickBooks unable to send emails?

Some of the possible reasons for connection error are the following:

  • Windows Firewall may be obstructing QuickBooks functions.
  • Incorrect internet settings may be instigating the issue.
  • .ND or .TLG file may be corrupted.
  • The server may be undergoing back end maintenance.
  • QuickBooks installer files got damaged.
  • Several QuickBooks database windows may be in use simultaneously.

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Solutions to Fix QuickBooks Unable to Send Emails due to Network Connection Failure

This issue during the sending of emails in QuickBooks is pretty annoying. The causes discussed heretofore should give you an idea about the causes of the error. Getting these causes fixed should be our main objective if we want to fix this issue in QuickBooks. This section discusses all the potential solutions to fix this email error in QuickBooks.

Solution 1: Use QuickBooks Tool Hub

  • User needs to download QuickBooks Desktop (QBDT) Tool Hub.
QuickBooks Tool Hub - Icon
  • Upon downloading it, run the tool as an admin.
  • Leverage the multifarious features of the tool and diagnose the QuickBooks program for any data and network-related issues.
QuickBooks Tool Hub - Image

Solution 2: Configure the email preferences

User should check if the email preference is correctly configured. For that, the following steps should be performed:

  • Run QuickBooks as an admin.
  • Hit on the Edit tab.
  • After that, click on Preferences.
  • Pick the Send Forms option.
  • Now, click on the My Preferences tab.
Select my preferences option - Screenshot
  • Toggle the options in the Send e-mail option.
  • Subsequently, opt for QuickBooks E-mail.
  • Hit on Ok.
  • Close QuickBooks after that.
  • The next step is to restart Windows.
  • And then, run QuickBooks as an admin.
run as admin-screenshot
  • Try sending a test email.

Read Also: How to Troubleshoot QuickBooks Error 6189?

Solution 3: Update QuickBooks desktop to latest

Update Now Option When Updating QuickBooks - Image
  • Now, choose Get Updates tab.
  • Make sure to checkmark Reset Updates box before commencing with the update process.
  • When the updates are downloaded, close and re-open QuickBooks to let these updates get installed on the computer.

Manual Procedure to Update QuickBooks

  • Navigate to the website of Intuit from the browser.
  • Select the QuickBooks product and version installed on the system.
  • After that, click on the Update button in order to download the update.
  • Now, click on Setup Automatic Updates tab.
Automatic updates turned off - Screenshot Image
  • Download and install the QuickBooks update.
QuickBooks desktop and install updates - Screenshot Image

Solution 4: Check Webmail settings

The procedure to check the settings related to the web mail preferences are:

  • Run QuickBooks as an administrator (Right-click the Desktop icon, followed by clicking on Run as Administrator).
  • Go to the Edit menu.
  • Within the Edit menu, opt for Preferences.
  • Now, choose the Send Forms option.
Send forms option - Screenshot Image
  • Click on My Preferences and choose the email account.
  • After choosing the account, hit on the Edit option.
  • Herein, advance to the SMTP Server Details section.
SMTP Server Details - Screenshot Image
  • Enter the server name and port to the email provider settings.

Check Also: How to Fix QuickBooks Excel Could Not Open the Data File Error?

Solution 5: Make Internet Explorer the default browser

  • Close QuickBooks at first.
  • After that, run Internet Explorer browser from the Start menu.
  • Go on Tools.
  • Now, head to Settings and subsequently, click on internet options.
Internet Options - Image
  • Go to the Programs tab.
  • Click on the Set Programs option.
Resetting the default browser to Internet explorer - Screenshot
  • Hit on Set your default programs option and choose the email service.
  • After that, click on Apply.
  • Hit on Ok after that.
  • Close the Internet Explorer and re-run QuickBooks as an admin.

Solution 6: Clean Install QuickBooks

If none of the methods mentioned above served the purpose of fixing QuickBooks unable to send email error, then users can go for the clean install of QuickBooks. The steps for the same are:

  • Open Control Panel.
  • Go to Programs and Features and click on QuickBooks.
  • Right-click on it and then hit on the Uninstall option.
Uninstall your QuickBooks desktop - Screenshot Image
Activate QuickBooks - Image
  • When all the above steps have been complied, run QuickBooks as an admin.
  • Try sending a test email and check if the email is sent successfully.

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Solution 7: Try using a different email client

If you’re encountering issues when sending emails through QuickBooks because of the network connection failure problem, you can try using a different email client to send the emails. Here’s how you can do it:

  • Open the email client other than the one you were using previously like M.S. Outlook, Gmail, etc.
  • Go to “Compose ” option.
  • Provide the email of the person to send and also the subject
  • Type in some message and send the email.

Solution 8: Repair the MAPI32.dll

MAPI32.dll file is responsible for handling email messages and other functions in Microsoft Outlook. To repair this file, follow the steps:

  • Initially, open the Control Panel and hit a click on Programs and Features or Add/Remove Programs.
Repair the MAPI32.dll - Image
  • Next, you need to find Microsoft Office or Outlook in the list of installed programs and choose it.
  • After that hit a click on Change/Modify option to open the Microsoft Office setup wizard.
  • Also choose the Repair option.
  • Once the repair process is complete, reboot your computer.

Concluding lines!

With that, it is time to wind up this discussion wherein we threw light on the various solutions to fix QuickBooks unable to send emails due to network connection failure issue. Although the walkthrough discussed in this article should be enough to resolve the issue, if you still find yourself entangled by technical hindrances while sending emails, you may call our QuickBooks desktop error support experts anytime by giving us a call at 1-800-761-1787.

FAQ’s related to this problem

How do I set up SMTP in QuickBooks?

In order to set up SMTP in QuickBooks, you need to go to Edit Menu > Preferences > Send Forms > My Preferences. After that, choose the email account you want to use and enter the SMTP server details provided by your email provider.

How to remove the network error message in QuickBooks?

To remove the network error message in QuickBooks, try the following steps:
1. Restart your computer and your router
2. Disable antivirus and firewall temporarily
3. Run the QuickBooks File Doctor tool
4. Verify and rebuild your company file
5. Check network connection and permissions.

How do I allow QuickBooks to send emails?

To allow QuickBooks to send emails, the user need to navigate to Edit menu > Then click on Preferences > Also, choose Send Forms tab > Click on My Preferences. After that, choose the email account you desire to use and enter the email address and password. Now finally, the user need to choose the port and SSL settings provided by email provider.

How do I check my Internet connection in QuickBooks?

Follow these quick steps to check your Internet connection in QuickBooks:
At first, you need to navigate to to Help menu and then click on Internet Connection Setup. After that choose “Use my computer’s Internet connection settings” option and then hit a click on Next tab.

What is server connection error in QuickBooks?

Server connection error in QuickBooks generally occurs when there is a problem with the connection between QuickBooks and the server hosting the company file. It can be caused by network issues, firewall settings, or problems with the company file itself.


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