How to Resolve QuickBooks Error Code 6190 and 816?

Learn how to fix QuickBooks error 6190, 816 (QuickBooks was unable to open the file [path] on the host computer):

If you are a QuickBooks user, then you might be able to relate to this situation “Working on the QuickBooks software and suddenly a warning error message popped up on the screen that indicates QuickBooks error -6190 and -816“. Well, this is a frequently encountered error that may show up when multiple users attempt to open a company file in single-user mode. Another situation when you can bump into error code 6190 in QuickBooks, is in case of any discrepancy between the transaction file and the company file. As a result of this error, it is possible that you could lose all important files that are stored within the QBW file.

This write-up will provide you with an elaborate understanding of the QuickBooks error 6190 816 along with the causes of the error and also some quick solutions for the same. Moreover, connecting with our U.S. based accounting professionals using our support line would also work for you. You can get on a call with our technical geeks using our support line i.e., 1-800-761-1787, and get your issue resolved in no time.

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Insight into QuickBooks error code 6190 and 816

Before we dive in deep to unleash the strategies to troubleshoot this error, it is better to get familiar with this error code and related facts associated with this error. Well, this error is quite a technical snag that should be fixed asap. The following error pops up on the screen with a warning message that states as:

Warning

QuickBooks was unable to open the company file [path] on the hosted system. Error Codes: (-6190, -816)

This error can also be seen when you makes an attempt to log in the company file in a single-user mode.

What leads to QuickBooks error code 6190, 816?

The following causes might trigger the error in the QuickBooks software.

• The transaction log file doesn’t match the company file
• Another reason can be if company files may be updated on a different computer without updating the transaction log file.
• The error may also appear when accessing the company file in single-user mode.
• Also, data corruption in the QuickBooks company file is another potential cause of this error.
• Software installation is left incomplete or when the download becomes corrupt.
• There is corruption in the Windows registry from a recent QuickBooks-related software change.
• Some virus or malware infection may have damaged your important QuickBooks company files.
• Any other program maliciously deleted the QB-related files, thereby triggering such errors in QuickBooks.

Signs and symptoms of QuickBooks error 6190 and 816

Identifying the QuickBooks error 6190 and 816 is very much important, so as to work towards rectify it. So, here are a few of the signs and symptoms that can be considered:

• The error code itself displays on the screen and crashes the active program window.
• Windows runs sluggishly and responds very slowly to the keyboard and mouse inputs.
• The system freezes periodically.
• The system stops responding and freezes more frequently.
• The company file and transaction log file don’t match with each other, and the company file becomes corrupt

You may also see: Methods to fix QuickBooks desktop freezing up problem

Troubleshooting Steps to Resolve QuickBooks Error Code 6190 816

The fixes of QuickBooks error code 6190, 816 largely depend upon the factors triggering the issue. Below, we will be exploring the quick fixes one by one. Thus, let us explore the further details together:

Solution 1: Troubleshoot the mismatch

Often you might come across this error, when there is a mismatch between the transaction log file and the company file. In such a scenario, it becomes important for you to troubleshoot the mismatch. The steps to be performed here in are as follows:

• Start off with opening the company folder.
• Search for the Transaction folder. The company folder and the transaction folder might have the same name, but their extensions might vary. You will have to identify the Two files by their extensions.
• Head forward by right-clicking the Company files and also select to Rename option to change the name, but avoid changing the extension of the file.
• Moreover, change the Transaction file name as well.

Lastly, close the software and then open it once again.

Solution 2: Update the QuickBooks software and the backup files

If you are facing the bug, due to updating the company file on a different system without updating the transaction log file, then in that case you can update the software the backup files to resolve the issue. The steps involved in here are as follows:

• Here in, the user is required to Update the QuickBooks desktop.

• To update, head to Help menu of the menu bar and then clicking on the option to Update the QuickBooks desktop.
• Once done with that, navigate to the Options tab and tap on the Mark all option, and click on Save option.
• Next step is to select the Update now tab and also mark the Reset update box.

• Proceeding ahead, tap on the Get updates tab.

• And after the message update complete gets displayed on the screen, it is suggested to close QuickBooks.
• Reopen QuickBooks, and Install updates, if any.
• Rebooting the system is the final step in this solution. If the steps fail in rectifying the running issue, then scroll down to the next solution.

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Solution 3: Perform a Single user-mode check

At times, you might bump into such an error, in case you can try to access the company file in single-user mode. In such a case, the below steps would surely assist:

• Start the process with verifying that All users are logged out of the QuickBooks application.
• Reboot the systems.
• Moreover, copy the data file to the desktop or to another location apart from it’s source.
• Heading forward, it is suggested to again Copy the data file back to its original location.
• End the process by signing in to QuickBooks.

Solution 4: Use the QuickBooks file doctor tool

You might end up in error 6190 due to data corruption in QuickBooks company file. To resolve this, running the QuickBooks file doctor tool is recommended. The steps to be performed here in are as follows:

• Kick start the process by Downloading and installing the QuickBooks file doctor tool from the official Intuit website.
• Ensure that you are Logged in as admin and run the tool.

• Later, you will see two pop-ups on the screen stating:
  • Both file damage and connectivity
  • Network connectivity only
• Select the first option, and it will spot the damaged file and permit you to fix the issue.

• Heading forward, enter the Admin password on being prompted.

• You should pay heed to the prompt asking if the company file is stored on the Workstation or server.
• Just in case the file is on the server, it is recommended to click on Yes tab or else hit the No tab.
• Lastly you should pick the Proceed tab.

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Other Methods for Fixing the QuickBooks Error -6190 -816

We have discussed above the specified fixes to the QuickBooks error code 6190 and 816. Whereas, if you don’t fall in any of the above categories of error causes and solutions, then in that case you can check out the below list of causes and solutions.

Method 1: Use the QuickBooks refresher tool

The QuickBooks refresher tool is designed in a way to fix the QuickBooks 6000 error series. One can easily download and run the diagnosis by using the below steps:

• You should start the process by closing the QuickBooks desktop on all the systems.
• Head forward by downloading the QB refresher tool from the official Intuit website.

• Later, look for the qbrefresherv1.exe file in the downloads and open it.
• Click on the opt stating Fix my QuickBooks in refresher tool, and wait till the diagnosing process is complete.
• Once the repair gets complete, open the QuickBooks desktop and check if you are able to open the company files or not.

Method 2: Install QuickBooks database server manager on the server

Another method is to install the QuickBooks database server manager on the server. The steps to be performed here in are as follows:

• Under this solution, download the QuickBooks database server manager on the server and then install it.
• Later, head towards the Start menu
• In the Search tab, enter QuickBooks database server manager.

• You will then have to open QBDBSM.
• Moreover, update this database manager to the latest version.
• Now restart the server after the update process ends.
• At last, open QuickBooks desktop on all of the workstations and server.

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Method 3: Update the Windows

Another method that one can try out is to update windows. The steps that can be performed in here are as follows:

• Starting off, you are supposed to head towards the Start menu.
• Click on Settings tab and pick the Update and security option.
• Furthermore, open the Windows update tab.

• Head forward by clicking on the Check for updates option. In case there are any updates available, then they would start downloading automatically.

• Once the update is complete, it is recommended to reinstall QuickBooks software.

We hope now, performing the above steps; you have successfully fixed the ongoing issue. If still not, then try the below-given steps too.

Method 4: Repair the Windows Registry files

• You need to move to Windows icon.
• Furthermore click on Start menu located at the bottom.
• You now have to start typing command prompt in the search bar
• Heading forward, when opening the command prompt ensure to use the Ctrl + shift + enter keys.
• This will prompt you to enter the Admin login details so that you can open the command prompt window admin rights.
• In the common prompt window, you need to type in Regedit

• You are then required to use the Enter key to continue.
• As you see the registry editor window, click on the key linked with the error.
• Heading forward, click on Export tab.

• Also, press the Save tab.
• Ascertain to save the file with the .reg extension.
• Continue with the on-screen prompts to complete the process.

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Method 5: Remove the temporary files

• You need to open the Windows search bar by clicking on the Start menu.
• Also, type Run in Search bar.
• In the run window, type in Cleanmgr.

• Then, hit on Enter key.
• A disk cleanup window will display now. You can select the Junk file size and also click on OK tab.

Method 6: Restoring Windows system

• You are required to press the Windows icon or click on the Start tab.
• Look for System restore using the Search bar.
• Heading forward, you need to use Enter tab.
• Also, open the System restore tool option.

• Perform the on-screen prompts displayed on the screen.
• You also have to Enter the password if needed.
• The restoration process would take a few minutes to Finish the process.
• After the system is restored completely, you can continue working with your QuickBooks desktop.

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Final Words…!

This error is a pretty common error that can cross your path while you try to log in to the company file in single-user mode. Incorporating the above stated set of strategies would surely help in rectifying the QuickBooks error 6190 and 816. Whereas, if for some reason the error prevailed or you are stuck at any point of time, then in that case getting in touch with our technically sound QuickBooks enterprise customer support experts is strongly recommended. You can make use of our helpline i.e. 1-800-761-1787 to connect with our U.S.-based accounting professionals and let them handle the situation for you.

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