Learn the 7 different ways to fix QuickBooks Error code 6189, 816

When it comes to the best accounting software, the very first name that strikes everyone is QuickBooks. It’s an excellent solution to monitor the accounting data and provides real-time monitoring of the state of business. Not only this, there are a lot of features that rolls in with this amazing accounting software. The simplicity of the platform makes it pretty much easy for users to work on it. However, despite many amazing features, the software at time gets tangled up in messy error situations, which can be quite annoying for the users. One of the most annoying error that we are going to talk about today is the QuickBooks error 6189. This sort of error is seen when you tries to access your company file from a network device in a multi-user mode.

A complete solution of the QuickBooks error message 6189, 816 will be seen in this article. Therefore, ensure that you read the article to the end attentively. Additionally, you can also request the accounting experts to troubleshoot the error on your behalf, particularly when you think that dealing with this problem is not in your comfort zone.

What is QuickBooks error code 6189, 816?

Before you dig in deep and learn the fixes of this error, it is better to first unleash the facts related to it. QuickBooks error code 6189 is basically a run-time error. It can be seen when you tries to open the company file. It comes up with an error message on the screen stating as:

WarningAn error occurred when QuickBooks tried to access the company file (-6189, -816),
Error Codes: (-6189, -816)QuickBooks is unable to open this company file. It may have been opened by another user. You should ask that user to switch to multi-user mode so you can both use the company file at the same time. The file could also be located in a read-only network folder. If it is, ask your system administrator to make the file accessible.
QuickBooks Error 6189, 816 - Screenshot Image

This problem indicates any kind of error with the multi-user network and not with the accounting data. It can be resolved easily. It is important to make sure that you have the QuickBooks file storage instructions in place. There can be a bunch of possible reasons causing this error, which will be discussed below along with the possible fixes.

Factors leading to the QuickBooks error 6189

There are a couple of factors that could drive you to this error, namely:

  • Missing or damaged QuickBooks components.
  • If the company file on a network computer is in use by a program or a process.
  • Also, accessibility issues with the company file or folder on QuickBooks host system can be a common factor.
  • In case you mistakenly deletes the important drivers from the system needed for running QuickBooks, then this blunder could lead you to this error.
  • If another client signed into the company file in single-user mode, then this error could be faced.
  • Any kind of issue with the QuickBooks registry values in Windows registry.
  • If the operating system is affected with any sort of antivirus.
  • Damaged network data source file on the QuickBooks server or host system.
  • There might be a trouble with the QB hosting processes.

And a couple of other factors might lead to this annoying error.

You might also see: Fix QuickBooks Error 3371 Status code (License Error)

Quick Solutions for QuickBooks Error Code 6189, 816 (Company File Issue)

In case you detect an error message that we mentioned above, then here are a few methods that you can opt for in order to get rid of the QuickBooks error code 6189. Let us have a look at the methods one by one:

Solution 1: Run Quick fix my program from the QuickBooks tool hub

In this method, you need to download the QuickBooks tool hub program and then run Quick fix my program.

Step 1: Download and install QuickBooks tools hub program

  • For this, you need to close the QuickBooks software.
  • And then download the QuickBooks tools hub file and save it where it can be accessed easily.
  • After that, you need to open the file downloaded file (QuickBooksToolHub.exe).
QuickBooksToolHub.Exe File - Screenshot Image 1
  • Follow the on-screen commands to install and agree to the terms and conditions.
  • When the install finishes, you need to double click the icon on the Windows desktop.
QuickBooks Tool Hub - Logo

Step 2: Now run Quick fix my program

  • In order to run the Quick fix my program, you need to open the QuickBooks tool hub and then select program problems.
  • After that choose quick fix my program.
Run Quick Fix my Program - Screenshot Image
  • Followed by starting the QuickBooks desktop and opening the data file.

Solution 2: Moving the company files to the local hard drive

Moving QuickBooks file - Screenshot Image
  • You are recommended to move the company file to the local hard drive, if the error continues and also if the company file is stored on a removable drive or online.
  • You can store QuickBooks files, on the server system’s hard drive. However, the online file hosting services including Dropbox, Google Drive, etc. might seem convenient, but are prone to issues.
  • Also you are recommended to avoid storing the files on removable drives, as they aren’t designed in a way to run QuickBooks or multi-user networks.
  • Another important thing is to avoid encrypting the QuickBooks files on the hard drive storing them, as it can block the multi-user network connection.

See Also: What is QuickBooks Error 6144 and How to Resolve it?

Solution 3: Run QuickBooks database server manager

The server system stores that QuickBooks files, whereas the other systems are the workstations. If you are hosting your own network, then in that case the QuickBooks database server manager will help to keep the multi-user network stable. The steps involved in this process are as follows:

QuickBooks Database Server Manager - Screenshot Image
  • After that, inside the database server manager, you need to opt for the Start scan option, if you can see the company files. Or else can browse to the location and then click on Start scan option.
Scan Company File in QuickBooks Database Server Manager - Screenshot Image
  • Now the database server manager will fix the firewall permissions on its own. And then hit close, once the process ends.
  • The last step is to open QuickBooks.

Important Note: If QuickBooks Database Server Manager runs on one of the workstations you have, make sure that it isn’t configured to host your multi-user network.

Corrupted Windows drive

In case the QuickBooks error 6189 continues, then it might be due to damaged Windows drive being used for QuickBooks. You can download or run a new window drive update utility to update or run Windows drive. In case you are unable to do so, then you can take help from any specialist or master/professional.

Solution 4: Restarting the systems and the servers

Restart your PC - Screenshot Image

At times the whole system demands a full reset. The steps to be followed in such situation are as follows:

  • You need to restart the server computer.

Important: It is very much important to find out where the company file is hosted. If you are making use of the QuickBooks enterprise hosting rather than the server system, then you can consult a professional to help you out in restarting.

  • Reboot the workstations and open QuickBooks desktop on the server system.
  • And then open QuickBooks on each of the workstations.

Related article: How to Troubleshoot the QuickBooks Error Code 12157?

Solution 5: Downloading and running QuickBooks Refresher tool

You are recommended to download and run the QuickBooks refresher on the system facing the issue. This process will close all the background programs that might be the reason for the error. This also refreshes all the process:

QB Refresher tool-Screenshot image
  • Initially, download the QuickBooks refresher and then install all the files from it. You are then recommended to save the files to access them easily.
  • After that keep a check whether no other task is running on the QuickBooks desktop.
  • You are then recommended to check and close all the versions of QuickBooks running on the system.
  • And then, you need to double click on the QBRefresher.exe file to run the program.
  • The QBRefresher runs in 30 seconds, follow the onscreen instructions.
  • The final step is when the installation is finished, you will have to reopen QuickBooks desktop.

Note: If in case the issue persists, we recommend you to opt for full reset.

Solution 6: Backing up and restoring the file

  • You need to first create a backup file on the old system.
  • And then, copy all backup files to the new system:
    • With the help of flash drive or another external device
    • It can use a network, if the systems are connected.
Setting up QuickBooks Backup Reminders - Screenshot Image

Read this also: How to Rectify the QuickBooks Error code 6000 82?

Solution 7: Manually resolve the error message 6189, 816

  • You need to search out the transaction log file and then rename it.
  • And then verify users permission endowed to QBDataServiceUserXX for the QuickBooks application.
Verify the user permission endowed to QBDataServiceUserXX - Screenshot Image
  • After that confirm that the QuickBooks files are not encrypted.
  • You need to create a replica of the QB file and then paste it on the desktop.
  • Lastly, if the file still can’t open then move to the folder where it was allocated earlier.

Conclusive lines

We have attempted to summarize the various rectification methods in this post, but if you still face the QuickBooks error 6189, 816 issue then don’t worry as we will be there for you in any situation. You can definitely rely upon our QuickBooks enterprise technical support team for the best possible assistance in hardly anytime. We understand the value of your time, which is why we will ensure that your software should be run error-free and smoothly as quickly as possible.

You can reach out to our customer support team at 1-800-761-1787, whenever you feel the need. Our U.S bases accounting professionals and ProAdvisors will ensure to provide you immediate assistance.


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