Get to know the various ways of fixing Payroll service connection error in QuickBooks Desktop:

QuickBooks payroll has emerged as a groundbreaking accounting application that has paved the way for a sudden boom in the accounting industry. It has facilitated accounting operations through effective payroll preparation, ease of tax returns, and easy and organized distribution of salaries. However, variegated technical issues arise every now and then, forcing a complete dead stop of the payroll services. The payroll service connection error pops up in QuickBooks Desktop when the users attempt to submit payroll-related data or go for direct deposit paychecks. This article has highlighted the causes and effective solutions to resolve payroll service connection error in QuickBooks. Thus, we have recommended the best measures to get this aberration sorted out without causing further complicacy in your payroll operations.

Although this article unfolds a step-by-step walkthrough for resolving QuickBooks Payroll Service Server Error and will suffice to troubleshoot this payroll issue, you can contact our certified U.S.-based accounting team. With a vast experience in the domain of QuickBooks troubleshooting, our advisors will guide you through the troubleshooting process. Our team of experienced accounting professionals is always there to provide users with unwavering assistance.

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Different forms in which the payroll service connection error may appear

QuickBooks users who stumble across the payroll service connection error can observe any of the below-mentioned error messages.

ErrorPayroll Service Server Error. Please try again later. If this problem persists, please contact Intuit Technical Support.
ErrorPayroll Connection Error.

When does the QuickBooks Payroll Service Connection Error usually display?

This payroll error can be encountered by users in the following situations:

  • This QuickBooks error is usually observed at times when users try to send or exchange data in the multi-user mode.
  • The payroll connection error may also occur when users make direct deposit payments through QuickBooks payroll.

Causative Factors Behind Payroll Connection Error in QuickBooks Desktop

A manifold of different causes may evoke the payroll service connection error in QuickBooks. Principal causes have been enlisted below:

  • The security certificate related to QuickBooks Payroll might be invalid.
  • A network time-out prevents QuickBooks Desktop from accessing the server.
  • At times, erroneous internet connection configurations may also forge this payroll error.
  • The error may also evoke by specific issues with Internet security. Some firewall or antivirus-related settings can also incite this issue.
  • Erroneous system date and time may also lead to this error.

Let us now head towards the various solutions to resolve this error all at once.

Related Article: Fix QuickBooks Error 15212 When Update QuickBooks Payroll

Troubleshooting Steps to Fix QuickBooks Payroll Service Server/Connection Error

This annoying QuickBooks Payroll service server error can be fixed by various methods. Follow the below given solution methods:

Solution 1: Set up the latest Tax table in QuickBooks

Points to note before setting up the Tax table:

Before proceeding ahead with the process of setting up the latest tax table, take note of the following pointers:

  • An active QuickBooks Desktop Payroll subscription is necessary for updating the tax table.
  • Users are recommended to update their tax table every time they make payments to their employees.
  • If you use QuickBooks Online Payroll, your tax tables are automatically updated. You don’t need to take any action.
  • Updation of tax tables using the CD is no longer possible since the same got discontinued in January 2021.

What is the procedure for updating the Tax table in QuickBooks Desktop?

The sole roadway for downloading and installing the updates related to tax tables is via the online mode. The easy procedure is listed below:

  • The first step requires the user to opt for the Get Payroll Updates option after choosing the Employees tab.
Get payroll updates - Screenshot Image
  • After that, mark the box next to the option of downloading the Whole Update.
  • Soon after, tap on the option to download Most Recent Update. When the download is finished, a new information window will appear on the screen.

Additional pointers to note:

  • The State Unemployment Insurance (SUI) rate can be modified. Since these rates are particular to the company, they do not form part of the revisions to the tax tables.
  • Users should ensure full implementation of any new state taxes, which are typically enacted at the beginning of a calendar year. To receive a prompt to set up a new tax for the State, users can visit the Payroll Center and begin with the creation of paychecks.

Solution 2: Correction of system date and time

Another efficacious method for fixing payroll service connection error in QuickBooks Desktop is to correct the time and date on your computer. This can be done by sticking with the below-given steps:

  • To begin, check the bottom right corner of the taskbar and match the date and time with the current.
  • If the Date and time show some variation, then immediately right-click on the time/date.
  • From the drop-down list that pops up, pick Adjust date/time option.
  • Now, in the Date and Time window, click on the option to change the Date and time. In the calendar, adjust the Date to the current one and click on ok.
System Date and Time Settings - Image
  • Now, click on the Adjust time zone tab in the Date and time window.
  • Opt for your Correct time zone and click on Ok. Now, make an exit from the window by clicking on Apply.
  • Once the Date and time are set correctly, open QuickBooks payroll and perform your tax returns, payroll preparation, etc. and check if the QuickBooks payroll service connection error got annihilated.

Read Also: How to Fix QuickBooks Payroll Update Error 15243?

Solution 3: Update QuickBooks Desktop

We have repeatedly been reiterating the necessity of updating QuickBooks Desktop to the latest release. This step is unavoidable, considering the evolving features of every new update. Updating QuickBooks shall also help boost the full capacity of the QuickBooks payroll functionalities while rooting out any technical glitches. The procedure to update QuickBooks Desktop is given as under:

  • The first step requires opening QuickBooks Desktop as an administrator.
  • Now, click on the Help tab. Therein, choose the option to Update QuickBooks Desktop.
Update QuickBooks Desktop - Screenshot Image 1 (2)
  • Herein, pick the option to update now.
  • Click on the Get updates option and let the update finish. Make sure not to tamper in between the update process, and ensure that no third-party application runs in the background while the update process ensues.
  • Once the update concludes, make an exit from QuickBooks.
  • Upon restarting QuickBooks, a new window will emerge, prompting the user to install the downloaded updates. Tap on Yes to start the process of installing the updates.
  • Restart the system afterward.

Solution 4: Configuring the internet connection settings

Rectification of misconfigured internet settings can also troubleshoot payroll connection error in QuickBooks. Follow the guidelines below to configure internet connection settings:

  • To start off, click on the Help tab and, soon after, pick Internet Connection setup.
  • Pick the option for using your computer’s internet settings, followed by hitting on Next.
  • Now, move to Advanced Connection Settings and opt for LAN settings.
Automatically Detect Settings checkbox - Screenshot
  • Choose the Automatically Detect Settings option.
  • Subsequently, click on Ok and finally choose Done.

You may also see: How to Resolve QuickBooks Payroll Error 15271?

Solution 5: Setting the QuickBooks Security certificate

As already cited in the list of causes, this payroll issue may also pop up due to an invalid security certificate. In that case, the user should adopt the manual approach of setting up the certificate. The simplified procedure for the same is given as follows:

  • Head to the QuickBooks directory, right-click the .exe file and hit on the Properties option.
  • Pick the Digital Signatures tab and choose an entry. Soon after, check the Details option.
  • After that, click on the option to View Certificate in the Digital Signature Details window.
Install certificate - Screenshot
  • On the Certificate window’s General tab, click the option to Install Certificate.
  • Ensure that the Store Location is set to Current User, then hit Next on the Certificate Import Wizard screen.
  • Based on the kind of certificate, Windows had already chosen the certificate store in the Certificate Store window. Next, select Finish. Finally, click on Ok.

Solution 6: Configuring Windows Firewall

Users should consider adding a port for QuickBooks in the Firewall. We have simplified the process, and all you need to do is follow the below-given steps in the same order:

  • The initial step requires proceeding to the Start menu and searching for “firewall.”
  • Now, open the Windows Firewall and then pick Advanced Settings.
  • Herein, hit a right-click on Inbound Rules, followed by opting for a new rule.
Create a new rule in firewall settings - Screenshot Image
  • Pick Port.
  • Soon after, hit on save.
  • The ports for different versions of QuickBooks are given below:
Configuring QuickBooks firewall and security exceptions - Screenshot Image
  • For QuickBooks Desktop 2022 and 2021 versions: 8020
  • For QuickBooks Desktop 2020 and 2019 versions: 8019
  • QuickBooks Desktop 2018: 8019, 56728, 55378/55382.
  • For QuickBooks Desktop 2017: 8019, 56727, 55373/55377.
  • Now hit a click on Next tab.
  • Provide some name to the newly created rule and then hit on Finish.
  • You need to repeat the same steps for Outbound Rules.

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Solution 8: Temporarily disable the antivirus

Disable the antivirus - Image

Another reliable solution to fixing this payroll issue is temporarily disabling the antivirus and checking whether the QuickBooks payroll connection error got sorted out.

Summing Up…!

This illustrative article on QuickBooks payroll troubleshooting contained 7 DIY solutions that should be ample to rectify payroll service connection error in QuickBooks Desktop. You can unhesitatingly communicate with our QuickBooks payroll technical support team by calling us at the helpline, i.e., 1-800-761-1787. Our team of experts can also be reached via live chat, where our support team is always there to respond to your queries.


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