A Complete guide to troubleshoot QuickBooks Error OLSU 1014

QuickBooks accounting software has created tremendous hype amongst entrepreneurs across the nation in the recent couple of years. The fact that it is loaded with some great features has attracted majority of its users. In QuickBooks programming, the QuickBooks web-based banking is a standout amongst the significant highlights. This feature enables the user to accommodate the financial balance in the least possible time and also offers accurate information gathering to the framework. Not only this, the web base banking feature also enables the user to interface the Visa or financial balanced legitimately into the programming. However, a contradiction to all these plus points of QuickBooks is the QuickBooks OL and OLSU Bank feeds errors.

In today’s article, we are going to discuss about one such error, which is the QuickBooks error code OLSU 1014. Users often face difficulty in dealing with this technical snag, considering which we have come up with this article, where we will discuss the causes, as well as quick fixes to this error. So, let us begin with the discussion.

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What leads to OL and OLSU Bank feeds error 1014?

These sorts of errors are often encountered in the following cases:

  • In case the financial institution directory is not updated for including the information related to the financial institution
  • If there is any damage to the company data file
  • In case the user is in register or classic mode instead of side by side or express mode
  • Any issue with the bank:
    • Any pending alerts on the online bank account
    • The bank changes their service offering to web or direct connect
    • In case the bank’s info isn’t updated on the financial institutions’ directory in QuickBooks
    • There is any problem with the servers
  • Any sort of error in the internet connection
  • Or if there is any problem with one or more bank accounts in company file
  • The user is making use of an unsupported or outdated version of QuickBooks

Today’s article will guide you the way out of the OLSU 1014 error, especially when:

  1. Downloading the Bank feeds information for a Quicken chase visa card
  2. Setting up American express account for Bank feeds

Points you can’t afford to miss

In order to avoid any sort of hindrance while fixing QuickBooks error OLSU 1014, make sure you follow the guidelines below:

  • Backing up the company file is a must
  • Tallying any pending download transactions
  • Check whether you are getting the error in bank feeds classic mode.
  • Ensuring whether you can sign into the bank’s website outside QuickBooks and also checking if any alerts pending
  • Also, making sure to connect to the internet, and also checking if the windows firewall is blocking the connection to QuickBooks
  • Ensure that you are using a supported version of QuickBooks
  • Also check that your Internet Explorer is updated to the latest version

Read Also: How to Customize Reports in QuickBooks Desktop for Mac?

Solutions steps for QuickBooks Error OLSU 1014

Now that you know majority of the facts about OLSU 1014, it is time to get rid of the error and begin with the fixation process:

Method 1: Switching to Express Mode

Talking about the express mode, the user uses the transaction list windows in order to add or match transactions. Renaming rules are created on its own and they are considered more flexible as compared to the classic mode. In order to navigate to the downloaded transactions list, the user can select the transaction list option. Also, note that if there are no downloaded transactions ready for adding and matching, the user will see the download transactions instead. The steps involved in this process are:

Preferences option - Screenshot
  • Now, select checking option and move to the company preferences tab
Company preferences option - Screenshot
  • And lastly, select the mode to be used from the bank feeds section.

Method 2: Configuring the Internet security requirements

In order to secure the data when connection to the bank, the internet explorer and QB uses the TLS 1.2 security protocol. The steps to check the TLS settings in the Internet explorer are as:

  • The very first step is to visit the tools tab
  • After that choose the internet options
  • Followed by selecting advanced option and scrolling down to the security section
  • Now, the user will have to check the TLS 1.2
Check the TLS 1.2 - Screenshot
  • Hit a click on OK tab
  • Now exit all the open application on the system
  • To end the process, make sure to reboot the system and download the transactions.

Read this also: What is QuickBooks Component Repair Tool?

Method 3: Specifying the default accounts for personal and company preferences

  • The initial step is to log in to the company file as admin and then switch to the single-user mode
Switch to single user mode - Screenshot
  • Once done with that, the user needs to move to the preferences tab and choose checking option from the edit menu
Company preferences option - Screenshot
  • Now, click on my preferences tab and then choose default accounts for all four options
  • Followed by clicking on the company preferences tab and choose the default account for creating paychekcs and pay payroll liabilities
Creating paychekcs and pay payroll liabilities - Screenshot
  • Hit a click on OK tab
  • And then make an attempt to set up the account again for online banking.

Method 4: Refreshing the connection with the bank

Turning off online banking on inactive bank accounts, is a must. And then the process to refresh the bank connection on the affected account, should be carried out:

  • First of all, check all inactive bank accounts
  • And then move to the company
  • After that choose chart of accounts
  • Followed by selecting the include inactive box. Spot the inactive account with the lightning bolt.

In case the user identifies an inactive account, the below steps can be carried out to turn off online banking:

  • Right clicking the inactive account
  • After that move to the bank feed settings tab
  • Choose deactivate all online service option and hit OK
  • After that choose the save and close option
  • Followed by closing and reopening the company file
  • Now ensure the lightning bolt is gone
  • To end the process, set up bank feeds and try to download the transactions

The point to be noted here is that while setting up, the user needs to hold the Ctrl key each time they have to select a tab. The exception is while entering the information. This will refresh the connection with the bank.

Trying to resolve OLSU 1014 error, when:

  • Setting up American Express account for bank feeds
  • And downloading Bank feeds information for a Quicken Chase Visa card

American Express

It should be noted that American express doesn’t support direct connect for certain types of business accounts. In order to fix this issue, the user will have to setup the account and also download the transactions using the web connect. For further information, the user can check out the process to download the bank feed transactions.

Quicken Chase Visa Card

Talking about the Quicken chase visa card, it is a specialty card from chase and the selections that are accessible for downloading online banking information i.e. OFX, Quicken QIF, or Comma Separated values. It should be noted that these will not work for QuickBooks. And the user needs to contact Chase to have the Quicken Visa Chase card added to the QuickBooks financial institutions list.

See Also: How to Download, Install & Verify QuickBooks Payroll Tax Tables?


This drives us towards the end of this post, where we expect that the QuickBooks bank feed error OLSU 1014 will not be fixed. However, if you are still facing the same issue or looking for further assistance then feel free to connect with our support team by dialing 1-800-761-1787. We are a team of headstrong accounting professionals, having potential to deal with all possible QuickBooks errors. Feel free to reach out to us anytime, because at QuickBooks enterprise support hustle never stops.


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