Stumbled upon an error message “QuickBooks found a problem with the Acct.#/Card #/Note field for other asset” while working on the QuickBooks desktop? Need not to worry, today’s article will answer all your queries. In case error message appears while running the verify data utility, the QBWin.log file will show the following:

“DMEDLEditListElement.cpp (127) : CHECKPOINT: 6204: Tue Mar 19 14:24:07 Decryption error in [Record Field Name] for ‘[Error Displayed Name]’: Failed. The decryption has failed.”

Verify Error (QuickBooks found a problem with the Acct, Card or Note field for other asset) - Screenshot Image

This error can be seen by the QuickBooks 2013 R7 users while:

If you are also facing such error, then make sure to continue reading this post. Or you can also reach out to our support team via our toll-free customer support number i.e. +1-800-761-1787. Our experts and certified professionals will be happy to fix the issue on your behalf that too permanently.

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Fields that show up in the QBWin.log file


Record Type: AccountsRecord Field NameError Displayed Name
BankBank Account NoAccount Bank Number
BankRouting NumberAccount Routing Number
IncomeNoteAccount Bank Number
ExpenseNoteAccount Bank Number
Fixed AssetNoteAccount Bank Number
Other Current LiabilityAccount No.Account Bank Number
Other Current LiabilityRouting NumberAccount Routing Number
Credit CardCredit Card Acct No.Account Bank Number
EquityNoteAccount Bank Number
Accounts ReceivableNoteAccount Bank Number
Other Current AssetAccount No.Account Bank Number
Other AssetAccount No.Account Bank Number
Accounts PayableNoteAccount Bank Number
Long Term LiabilityAccount No.Account Bank Number
Cost of Goods SoldNoteAccount Bank Number
Other IncomeNoteAccount Bank Number
Other ExpenseNoteAccount Bank Number
Non-PostingNoteAccount Bank Number


Record Field NameError Displayed Name
Credit Card No.Customer: Job Credit Card Number
Resale No.


Record Field NameError Displayed Name
Social Security No.Employee Social Security
Date of BirthEmployee DOB


Record Field NameError Displayed Name
Vendor Tax IDVendor Tax Identification Number

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Important Points you can’t afford to miss

There are certain pointers that the user can’t afford to miss. Some of the most important ones are listed below:

  • The user needs to ensure that he/she is having the latest release of QuickBooks desktop
  • It is also recommended to create a backup before performing the steps ahead
  • In case the user gets the error while using QuickBooks or if the error gets displayed in the QBWin.Log, then it is recommended not to run rebuild. And carry out the steps ahead.

Methods to resolve the Verify Error: QuickBooks found a problem

There are a couple of methods that could resolve the QuickBooks found a problem with the Acct #/ Card #/ Note field for other asset error. Let us check out the methods one by one below:

Technique 1: Checking for a damaged admin user

The very first method is to check for the damaged admin user. This can be done by following a couple of steps, which includes the following:

  • The very first step is to log in to the company file as the QuickBooks admin
Run QuickBooks as Administrator - Screenshot 1
  • Also, from the company menu:
    • The Pro/Premier user needs to opt for the set up the users and password and then click on the setup users option
    • For Enterprise, the user can opt for the users and then select the set-up users and roles
  • Now, move ahead by selecting the built-in admin user and then click on edit user tab
Edit User - Screenshot Image
  • Followed by changing the admin password to a temporary password such as TEMP123
  • And then, hit next and finish tabs respectively
    • In case QuickBooks crashes while encrypting the file, the user needs to restore the backup and follow the other solution.
    • However, if the encryption process completes, then the user needs to try to do the QuickBooks process that triggers the initial error.

Technique 2: Manually editing the information

After you are done with above method, if you continue to face the issue, then it is recommended to manually edit the information. This can be done by carrying out the steps jotted down:

  • To begin with, the user needs to edit the account, customer, employee, or vendor referenced in the warning or QBWin.log
  • Once done with that, the user needs to delete the information in the field and then make it blank. In simple words, the user needs to clear the field.
    • In case the information in the field appears to be correct, then the user needs to note down the information and then only clear the field
    • Whereas, if the information is not present i.e. no information in the field, then in that case the user needs to highlight the field and then clear the field
  • The next step in the process is to click on Ok tab
  • And also move back and edit that same account, customer, employee, or vendor
  • Moving ahead, the user needs to re-enter the appropriate information in the field name
  • Followed by clicking on OK tab
  • Now, make sure to repeat the steps from 1 to 6 for each name where the warning message was seen or QBWin.log file.

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Our professionals have tried their best to provide all possible information related to QuickBooks found a problem with the Acct.#/Card #/Note field for other asset. In case the issue persists, then the experts are available to resolve your issue to ensure minimal downtime and continue running the business. Getting in touch with our QuickBooks enterprise tech support team via our customer support number i.e. 1-800-761-1787 will help you in shunning off the error permanently.

We are a hub of tech-savvy accounting professionals, who work round the clock to provide the best possible support services to QB users across the globe. Thus, do not hesitate in consulting us, we will be delighted to help you out.


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