All that you needed to know about fixing the QuickBooks Error 15212:

QuickBooks is one of the most popular accounting software available in the market. Introduced by Intuit, this application has brought considerable change in the way accounting and bookkeeping is done. In fact, small and medium sized businesses have been largely benefitted by using this software since it has eased out the most complicated tasks.

Since QuickBooks is just an application, users do face errors sometimes affecting their day-to-day business operations. One of the common errors is the QuickBooks Error 15212 which generally happens when the users are trying to update to the latest release or when they are downloading payroll. You may receive one of the following error 12159 or error 15212 messages on your screen:

The payroll update did not complete successfully. Please try again. You must successfully download the update by the deadline displayed in the Get Updates window.

The QuickBooks update did not complete successfully.

The payroll update did not complete successfully. The location for the shared download is not accessible.

These errors can be caused by a shared download drive that is not mapped or is not accessible, or has insufficient access permissions. To find a solution to this error it is imperative to understand the causes and symptoms.

Causes of QuickBooks payroll error code 15212

  • If the download location that is shared for updates is mapped to a currently unavailable drive.
  • When the shared download is “switched off’ and the data file is opened from a non-mapped location.
  • The hard disk or the remote download location doesn’t have enough disk space.

Expected Outcome

You can download the latest payroll or QuickBooks updates.

Points to consider before Troubleshooting QuickBooks error message 15212

  • Do ensure that you have an active payroll service subscription with QuickBooks Desktop.
  • You have to check if not more than one QuickBooks version is installed on the same computer as it can lead to errors.
  • Make sure that your Firewall or Internet security do not have restrictive settings as it can prevent QuickBooks from accessing the Internet.

You may also see: What is QuickBooks Error 80040408 and How to Resolve it?

Ways to resolve the QuickBooks error 15212

Following are the quick troubleshooting steps for QuickBooks error code 15212.

Solution 1  Steps to download the latest updates manually

  • The first thing to do is you have to open your QuickBooks application.
  • Now go to the Help option and then you will have to click on Update QuickBooks tab.
  • After that you will see Update QuickBooks Desktop window displayed on the screen.
Update QuickBooks desktop to Latest - Image
  • Choose the Option tab and then click on No for shared download option.
  • Now you have to save the changes and close.
  • After this you can try to download the updates.
  • If still, the QuickBooks Error message 15212 persists then try out the next solution.

Solution 2 – Remapping the data files to the network drive

  • The very first thing to do is that you have to restart your system.
  • Now go to This PC and then double click to open it.
  • You have to click on the Map network drive option.
map network drive - Screenshot Image
  • Once done click on the Browse option and choose the Data file to map it.
  • Once the remapping process is done check if QuickBooks 15212 Error is resolved or not.

Related Post: Steps to fix unable to find or open QuickBooks desktop 2022 after installation

Solution 3 – Uninstall and Re-installation QuickBooks

If still the QuickBooks error 15212 is not resolved then you have to uninstall and reinstall QuickBooks.

To uninstall QuickBooks, follow the below mentioned steps:

  • Go to Start and then type control panel option and open it.
  • After that you have to select the Program and Features /Uninstall a program.
  • Now choose the version which is responsible for this error.
  • Once done click on uninstall and then on Remove.
Uninstall .NET Framework on Windows 7 - Screenshot

Steps to Reinstall the QuickBooks

  • Firstly, double click on the QuickBooks.exe file downloaded.
  • After that you have to follow the steps that are being displayed on the screen.
  • You will be prompted to accept the terms and conditions and then click on Next.
  • You must provide with your Product and License Number and then go ahead according to the instruction that will be displayed on the screen.

Solution 4: Start your computer in Selective startup mode

To ensure that there’s no other program that hinders you from accomplishing your task, switch to Selective startup mode. If you’re not comfortable with the steps, ask your computer’s manufacturer or Windows specialist.

  • On your keyboard, Press the WindowsR keys to open Run command.
  • Enter Msconfig, then select  the OK option..  
  • Under the General tab, choose Selective Startup and the Load system service option..
  • Click on the Services Tab, and then choose to hide all Microsoft Services.
  • Select to disable all.
Hide all Microsoft services - Screenshot Image
  • Uncheck the hide all Microsoft service checkbox.
  • Make sure that the Microsoft Windows Installer option is chosen from the available services. If it’s not, you must select the checkbox.
  • Now hit a click on “OK”.  
  • In the System Configuration window, choose Restart.

Summing up!

Resolving the QuickBooks payroll error 15212 is not that complicated as it seems. But often when you get stuck in the process or have any kind of query you can always connect with the experts who provide QuickBooks support services 24/7. Feel free to connect with us using our helpline i.e., 1-800-761-1787


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