Effective solutions to fix the QuickBooks Desktop Freezes/Crashes Issue when opening or closing

QuickBooks desktop, though revered as an impeccable software, is fraught with recurring technical issues leading to QuickBooks freezing or crashing. One of the major reasons that incite such snags in QuickBooks is that this software involves innumerable codes and algorithms. Talking about how to unfreeze QuickBooks desktop or crashing issue, it infers that the software hangs repeatedly and doesn’t close when you try to shut it down. It rather generates a new off-screen window that runs in the background, and when you attempt to shut the software, the window doesn’t shut down. This error can be pretty much annoying to handle. If you are also a victim of the QuickBooks Desktop freezes error, then make sure to read this post till the end.

We are going to discuss the causes as well as the solutions to this error. Moreover, if you feel that tackling this error seems to be an arduous task, then consult our accounting experts through the dedicated support line i.e. 1-800-761-1787. Our QuickBooks error support team will offer you indomitable help in fixing the QuickBooks keeps freeing problem.

What is QuickBooks Desktop Freezing Up Error?

While working with the QuickBooks software, QuickBooks Desktop freezes/crashes error hinders the smooth working process. This error generates a few off-screen windows running in the backup, which do not close when you try to shut them. This not only freezes the QuickBooks software but also risks any unsaved data.

QuickBooks Desktop Freezing Up - Screenshot

There can be various factors leading to such an error, which will be discussed later in this article.

What triggers the QuickBooks Desktop freezing up error?

While installing the QuickBooks desktop edition, you might encounter this error as the installer might freeze for a couple of seconds or even stop responding to the commands of the users. Usually, it might get stuck on the installing ABS PDF driver… window. There can be various factors causing this error, which we will discussing later in this post.

Why QuickBooks Desktop keeps freezing?

  • The very first factor causing this error can be if the Windows operating system is out of date.
  • Your company name might be too long
  • Another factor can be if the DDF and your preference files get damage somehow.
  • The file doesn’t allow you to operate the window for some reason.
  • You might have damaged Windows operating system or missing QBWUSER.INI file
  • In case the applications are running in the background, you can encounter this error.
  • There can be a corruption on your hard drive or any damaged program files or QuickBooks Desktop installation.

Signs & Symptoms indicating the freezing up problem

The conspicuous signs reflecting the advent of the freezing issue include the following:

  • After a few seconds of freezing, your PC slows down.
  • Processing operations on QuickBooks become much more difficult.
  • QuickBooks becomes sluggish, and any keyboard or mouse inputs are slow to respond.

You may also like: How to fix QuickBooks Error code 6177?

Different Ways to Resolve QuickBooks Desktop Freezing Up Error

There is a multitude of solutions that may be adopted to fix this error. Try out all the assorted methods sequentially; which will increase the possibility of eradicating the error. Let us check out the effective solutions one by one:

Solution 1: Make use of QuickBooks tool hub

  • To start with, download the QuickBooks tool hub from here.
  • You would here have to save it on your computer where you can easily find it.
  • Afterward, double-click on the QuickBooksToolHub.exe to run the program on your PC.
  • Follow the On-screen instructions to install this tool.
  • Once the tool hub successfully installed on your computer, open it by double clicking on the QuickBooks tool hub icon.
QuickBooks Tool Hub - Logo

Use it to check for any issues in QuickBooks. The tool contains several integral utilities that can resolve a myriad of issues existing in the QuickBooks software.

Step 1: Use Clean Install tool from tool hub program

Installation issues - QB Tools Hub - Screenshot
  • Moreover, open the QBcleaninstallutility.exe file.
  • Furthermore, hit on I accept when the license agreement.
  • Afterward, choose the QB version and then click on the Continue option.
Clean Install Utility - Screenshot Image
  • Lastly, hit on the OK button and then when you see QuickBooks is now ready for a clean install, please install to the default directory.

Step 2: Run the QuickBooks Install Diagnostic tool

QuickBooks Install Diagnostic Tool -Screenshot

Step 3: Run the QuickBooks File Doctor from tool hub program

  • The inceptive step requires you to get the QuickBooks File Doctor downloaded.
  • To access your download folder, use the “CTRL + J” keys simultaneously.
  • Hit on ‘QuickBooksToolsHub.exe‘ twice.
  • After installing it, opt for “Next” and then “Yes” on the license agreement page.
  • After that, select “Next.”
  • To complete the installation, click “Finish.”
  • Now, launch QuickBooks Tool Hub.
  • Hit on “Run QuickBooks File Doctor” from the “Company File Issues” tab after that.
QuickBooks file doctor in tool hub - Screenshot Image
  • To choose the company file, hit on “Browse.”
QuickBooks file doctor in tool hub - Screenshot Image 2
  • To check your ‘’network and file’’ systems, tap on the option.
  • Hit on the “Enter” key to proceed ahead.
  • After entering the QuickBooks Admin password, hit on “Next.”
QuickBooks file doctor in tool hub - Screenshot Image 3
  • Let the scan conclude.
  • To end the process, restart QuickBooks Desktop after you’re done to make sure the QuickBooks freezing issue was fixed.

Read also: How to Fix Cannot open QuickBooks Portable company file error?

Step 4: Make use of the QuickBooks Database Server Manager

Implement the steps below:

  • The first step requires downloading of the QuickBooks Tools Hub.
  • To access the folder containing your downloaded files, hit on the “CTRL + J” keys simultaneously.
  • Double-tap the “QuickBooksToolsHub.exe” in the folder.
  • To allow this tool to make changes, choose “Yes.”
  • Hit on “Next” to install it.
  • After that, pick “Next“, and then go for the “Install” option.
  • After the installation is finished, hit on “Finish.”
  • Launch the Tool Hub at this time.
  • Opt for the “QuickBooks Database Server Manager” from the “Network Issues” menu.
Network Issues tab in tool hub - Screenshot Image
  • Verify that the procedure resolves the QuickBooks freezing error.

Solution 2: Edit the DAT and DDF files

  • Close the Company files.
  • Now, find the company directory and rename ‘DAT’ to ‘OldUserPRef.DAT.’
  • Delete Each file with the DDF extension.
  • Follow it up by opening the company and hitting on Confirm to save the payments from the same directory.
  • Now, hit on Print to print successfully.

Solution 3: Disable the input services

Turning off tablet PC input services - Screenshot
  • Initially, hit on the Win + R keys and type ‘MSC’
  • Afterward, hit on the OK tab.
  • Double-click the Tablet PC input service or touch keyboard and Handwriting panel service.
  • Subsequently, hit on Stop the service option.
  • Now double-click the Tabled input service and then choose the Properties option.
  • Once done with that, Disable the start-up type and hit on the OK button.
  • To culminate the process, shut down the Services menu and then reopen QuickBooks.

Read this Also: How to Fix QuickBooks Desktop Update Errors?

Solution 4: Make & Restore the Portable Company File

If there are any data issues, QuickBooks provides a feature that enables you to create a portable file that you may utilize to address them. The steps are as follows:

  • Access/open the QuickBooks file and opt for “File,” then choose the “Create Copy” option.
  • Hit on the “Portable Company File” and then tap on “Next.”
Create or Save a Portable Company File in QuickBooks - Screenshot
  • Choose a location to save the portable file, then hit on “Save“, followed by hitting on “OK.”

Procedure to Restore the Portable Company File

  • After heading to the “File” menu, opt for the “Open or Restore Company” option.
  • Then, hit on ‘Next‘ after picking the ‘Restore a portable file‘ option.
Opening a portable company file - Image
  • Find a portable company file, choose it, then tap on “Open“, followed by “Next.”
  • Finally, hit on “Save” after changing the location of the company file.

Solution 5: Use the Rebuild Data tool

The QuickBooks verify and rebuild data tool fixes the minor company file data issues automatically. The steps involved in this process are as follows:

  • Initially, open the File menu and visit the Utilities tab.
  • Subsequently, chose the Rebuild data option.
  • Visit the QuickBooks information window and then hit OK button.
  • Next step is to carry out the On-screen prompts to save a backup.
  • Wait till it repairs the file. If you are able to move the mouse, then the tool is functioning.
  • Once done with that, opt for the OK tab.
  • You need to now open the File menu and then visit the Utilities tab and also select the Verify data option.
Verify data utility - Screenshot Image
  • The final step is to wait while the tool checks the file for the data issues.

In case the tool doesn’t point out or diagnose any issues, then hit OK. Continue to use the QuickBooks company file as it has no data damaged. Or if the issue is detected, then select Rebuild now tab.

QuickBooks detected no problems with the data - Screenshot

Repeat the process if the issue continues every after rebuilding the company file. In case the first rebuild took very long then look for a professional.

You may also read: How to Fix QuickBooks error H202 when switching to multi-user mode?

Solution 6: Uninstall the QuickBooks desktop software

This constitutes another effective method for fixing the ‘QuickBooks Desktop freezing up’ problem.

  • Initiate the process by clicking the Win + R keys to gain access to the Run command.
  • Type in ‘Control‘ and hit the ‘Enter‘ key to pop up the Control panel window.
  • Next, hit on the Programs and Features option.
Programs and Features option - Screenshot
  • Also. hit on the Uninstall a program option.
  • Choose the QuickBooks option from the list of programs and then choose to Uninstall/change.
Uninstall and Reinstall QuickBooks on your server computer - Screenshot
  • Now, conclude the process by following the on-screen instructions.

Solution 7: Clear the browser cache and temporary files

Remove the Temporary Files & Folders - Screenshot

If you are unable to fix the error after following the above methods, clearing the cache within the internet explorer browser can resolve the error. These caches can lead to excess data and slow down the system. Hence, clearing them becomes inevitable.

Clearing the cache of QuickBooks - Screenshot

Read this also: Fix QuickBooks unable to create accountant’s copy error

Solution 8: Use the QuickBooks refresher tool

QB Refresher tool-Screenshot
  • First, close the QuickBooks desktop software.
  • Then, download the QuickBooks refresher tools.
  • Follow it by saving the file on the desktop.
  • Moreover, run the QBRefresher tool.
  • Finally, re-open QuickBooks desktop and check if the error is resolved.

Solution 9: Use the Task Manager to close QB-related programs

End task (QuickBooks.exe) - Image
  • To begin, sail to the Task Manager by hitting the Ctrl + Alt + Delete keys.
  • Once the Task Manager is open, choose any QuickBooks program that initiates with the letters ‘QuickBooks‘, or ‘Intuit.
  • Hit on the End Task option to end these processes.
  • Finally, shut down the Task Manager and restart QB Desktop to see if the error got uprooted.

Culminating words!

We end the post over here, with the hope that the information we have shared in above might be of some help in fixing the QuickBooks desktop freezes up error. However, if the software continues to freeze, then, in that case, you can contact some professionals with renowned experience.

You can call us using our support number i.e. 1-800-761-1787, and our QuickBooks enterprise support team will help you get rid of the issue in no time. Just ring up and our experts will be there to assist you.


Other helpful articles:

How to Repair or Uninstall QuickBooks Desktop 2022?

Upload or Download a QuickBooks Desktop Company File to Intuit

How to resolve QuickBooks error 15241?

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