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Are you perplexed by the recurring freezing of the QuickBooks Desktop? It is quite annoying and leads to undesirable delays, thereby hampering your work progress. Besides, it may also lead to damage to your crucial QuickBooks-related files. However, this article shall apprise you of all the indispensable information related to freezing the QuickBooks software, including the causative factors and convenient methods on how to Unfreeze QuickBooks.

QuickBooks is effective accounting software that has sprawled a wave of revolution in the accounting world through its unprecedented features. It has proved its worth by offering unmatchable services to businesses. However, lately, some QuickBooks users have been experiencing occasional freezing of the QuickBooks desktop upon opening the software.

Make sure to visit this article till its conclusion and implement each troubleshooting method with utmost care. If, however, you feel that the methods seem to be too arduous or require technical proficiency for implementation, then you may get in contact with our Technical Support team and allow our expert to unfreeze the QuickBooks desktop on your behalf. So, without wasting any time, let us embark forward towards the various contributory causes that lead to the freezing issue.

Factors that cause the QuickBooks to Freeze

The problem of QuickBooks freezing may be caused due to a variety of factors. Such a situation can come up while attempting to print your document through the QuickBooks software. But there may be other factors too that might instigate this error. Some of those factors are listed below:

  • The company file name entered may be too long.
  • The QBWUSER.INI file may be corrupted.
  • Working with an outdated or damaged operating system.
  • The size of your company file may be too large.
  • Issues with damaged or corrupted QuickBooks installation files.
  • Damaged user reference and DDF files.
  • Using a corrupted hard drive for installing the QuickBooks desktop software.
  • The firewall and internet settings may be erroneous.
  • Applications running in the background may be consuming too much space.

QuickBooks Desktop freezing Issue: Signs and Symptoms

Let us now go through the various signs and symptoms that can be witnessed during the freezing of the QuickBooks desktop software. Some of the most common symptoms that relate to this error have been mentioned below:

  • A running window may crash quite often.
  • All your accounting operations become too arduous and difficult to perform on the QuickBooks software.
  • Your PC shuts down after showing the frozen screen.
  • QuickBooks becomes unresponsive to keyboard inputs and mouse clicks.
  • You may witness a sluggish system.

You can also see: Move fixed asset data to your new QuickBooks or another computer

Easy Methods to Unfreeze the QuickBooks Desktop

Having gone through the various causes and conspicuous signs and symptoms behind the QuickBooks freezing issue, let us now go through the various methods to unfreeze the QuickBooks Desktop software. Using the appropriate method to fix the error must be easier now since you are well accustomed to the various symptoms and causes leading to the freezing issue. If you are still obscure about which troubleshooting method to use, then perform each of the methods and subsequent check if you are able to unfreeze QuickBooks.

Method 1: Alter the filename of the ‘QBWUSER.INI’ file

QuickBooks freezing issue can be fixed by renaming the QBWUSER.INI file. The steps to rename the file are enumerated as follows:

  • Before commencing with this troubleshooting method, make sure to exit the QuickBooks.
  • Initially, Open the File Explorer by hitting on the Win + E keys together.
  • Navigate to my computer.
  • Choose the C: Drive and then hit on the Search button.
  • In the search field, type in ‘QBWUSER.INI,’ followed by hitting on Ok tab.
  • Right-click the file and hit on Rename.
Changing the name of QBWUSER.INI file - Screenshot
  • Now, include the word ‘.old’ towards the end of the filename. You can insert any other word of your choice. The main motive behind altering the name is to prevent the QuickBooks desktop software from accessing this file.
  • When you are done, Restart QuickBooks. If the error still stands its ground, jump to the subsequent method.

Method 2: Clear cache in the Internet Explorer browser

When the cache in IE consumes too much space, the performance of the QuickBooks software gets affected. This, in turn, leads to frequent freezing of the software. As a remedy, perform the following procedure to wipe off the cache from your Internet Explorer browser:

  • Initially, launch the Internet Explorer by double-clicking on its desktop icon. As an alternative avenue, hit on the Start menu and search for ‘Explorer,’ followed by double-clicking on the Internet Explorer icon.
  • Now, opt for the Internet Options menu by hitting on the Gear icon.
  • Thereafter, choose the Delete browsing history option.
Cleaning up the history, cache of the browser - Screenshot
  • Make sure that the Temporary Internet Files, Cookies, History, and Form data options are checked. If not, then checkmark the same.
  • Follow it up by hitting on the Delete option.
  • Now, attempt to launch the QuickBooks and check if it runs without freezing.

See Also: How to deal with QuickBooks error code 1646?

Method 3: Make a portable company file

The creation of a portable company file may help to unfreeze the QuickBooks desktop. Here are the steps to implement for creating a portable company file:

  • Launch the QuickBooks software and hit on the File menu.
  • Hit on the Make a copy option from the File tab.
  • Subsequently, opt for the Portable company file option and then hit on Next.
Opening a portable company file - Image
  • Now, choose a desirable location for saving the company file. Afterward, Save the file.
  • Finally, hit on Ok tab.

Method 4: Make use of the Quick fix my program feature

The QuickBooks Tool Hub comes with assorted features that assist in troubleshooting a myriad of technical issues in QuickBooks. One such feature is the Quick Fix my Program feature that assists users in quickly repairing all the QuickBooks-related issues. Perform the actions outlined below to make use of the tool:

  • To begin with, launch the QuickBooks tool hub.
  • After that, hit on the Program Problems option.
  • Next, choose the Quick Fix My Programs option.
Program Problems tab in tool hub - Screenshot Image
  • Be patient as it may take some time to complete and resolve the problem.
  • Restart your computer after the task is finished.

Method 5: Edit the filenames of DDF and DAT files

  • Initially, make sure to close all Company files.
  • Afterward, visit the QuickBooks directory and Search for the DAT and DDF files.
  • Upon locating the files, right-click on each of them and choose the Rename option.
  • Add ‘.old’ at the end of the filenames.
  • Subsequently, open the QuickBooks software and check if the issue got sorted out. If not, proceed to the following method.

Also see: Fix QuickBooks Error 15212 When Update QuickBooks Payroll

Method 6: Run rebuild data utility or verify for data damage

In the event that the company file has data damage, it could take some time for QuickBooks to open. The user must immediately rebuild the data utility if any damage is discovered in order to fix it.

  • Launch the QuickBooks software.
  • Subsequently, choose Utilities from the File menu.
  • Follow it up by opting for the Verify data option.
Utilities (Verifying the Data or Rebuild Data) - Screenshot
  • In case any issue is identified, again head to the File menu and opt for the Rebuild data option.
  • Hit on the Ok button.
  • Wait for the tool to rectify the issue; the process may take some time.
  • Upon the completion of the process, hit on OK button.
  • Finally, run the Verify data tool once more and see if any error gets identified this time around.

Method 7: Use the QuickBooks Install Diagnostic Tool

QuickBooks Install Diagnostic Tool - Image

The freezing issues related to the QuickBooks Desktop can also be taken care of by using the QuickBooks Install Diagnostic Tool. It is an exceptional tool that aids in the diagnosis of installation-related problems in the QuickBooks software. Follow the brief walk-through below to use the tool.

  • At first, Download the QuickBooks Install Diagnostic Tool.
  • You may save the downloaded file on your desktop or any other suitable location.
  • Now, install the tool by adhering to the on-screen prompts and providing your consent to the Terms and Conditions.
  • Afterward, shut down any active application running in the background and double-click on the QBInstallDiagnosticTool.exe
  • You are now required to wait till the process completes.
  • Finally, restart the computer after the process culminates.

See Also: How to Fix QuickBooks already has a company file open issue?

Concluding lines..!

We have a firm hope that all the methods mentioned in this article served your purpose by assisting you in unfreezing the QuickBooks Desktop software. If, in case, you found the procedure too difficult to implement or faced any issue while performing any step, feel free to call our QuickBooks error support Team via our helpline i.e., 1-800-761-1787. You may approach us through the helpline or through the Live chat option.

 

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