Follow these updated methods when your QuickBooks won’t respond or you get an error that says it stopped working:

QuickBooks Desktop constitutes one of the finest accounting software that offers multifaceted benefits. It has simplified the way accounting and bookkeeping activities get handled. However, while acknowledging its benefits, we cannot overlook the fact that the software is fraught with many errors that may exasperate users. QuickBooks desktop won’t open, or doesn’t start problem is one of such annoying errors that leaves you in a standstill state. It is a technical error encountered while opening the software. If you are facing this issue, it becomes pertinent that you read this article until the end. This write-up will brief you on the causes and fixes to this QuickBooks Desktop doesn’t start or won’t open error.

If you don’t have ample time to spend fixing this QuickBooks desktop won’t open issue, you can get in touch with our professionals via our helpline, i.e., 1-800-761-1787. Our certified professionals will be there to assist you in fixing this error with ease.

You may also read: How to Fix The QuickBooks Error Code OL-334?

A brief insight into QuickBooks won’t open issue

QuickBooks can not open error message - Screenshot

Before you get acquainted with the cause and solutions to the QuickBooks Desktop Doesn’t start or won’t open error, it’s critical that you first grasp the fundamentals of the error. This issue commonly occurs when a user attempts to access the QuickBooks software or some company file through it. There are cases when no error appears on the screen, but the system freezes immediately. As a consequence, you might witness issues with your PC or loss of essential data files. There are various triggers to this error. Discussion on those causes will start in the subsequent section.

Important Note: In case the user gets the warning message – “QuickBooks needs a subscription or QuickBooks subscription has lapsed“, then make sure to verify that you are using a supported version of QuickBooks Desktop or their subscription is active or got expired. The users can download a supported version of QuickBooks or check their subscription status directly from their CAMPS (Customer Account Management Portal).

What triggers to QuickBooks Desktop doesn’t start or won’t open error?

When it comes to the causes triggering this issue, the list is not unending. Several factors can end up in the QuickBooks doesn’t start issue. Let us have an insight into some of the most prominent factors:

  • There might be a corrupted hard disk on your system.
  • Extremely long company file name.
  • QuickBooks Desktop has certain system requirements.
  • Few are the services running on your system that are conflicting with QuickBooks and prevent it from opening.
  • An incorrect installation of QuickBooks desktop.
  • Missing or damaged QBWUSER.INI file or company data files (.QBW) isn’t function correctly.

Signs and symptoms of QuickBooks won’t open error

In order to identify the QuickBooks won’t open issue, you can check out the below-listed signs and symptoms.

  • First sign can be if the QuickBooks software freezes or the QuickBooks company file fails to open.
  • You might also encounter this issue if the Windows run slowly.
  • If the system hangs every now and then.
  • If the system responds slowly to keyboard or mouse inputs.
  • You can’t able to open your QuickBooks.

Important tips before troubleshooting

Before jumping onto the various methods for rectifying the issue, you need to ensure adherence to the below-mentioned steps:

  1. Update your QuickBooks desktop to latest
  2. Turn off hosting on your workstations
  3. Suppress the QuickBooks Desktop software
  4. Rename the .TLG and .ND files
  5. Repair the QuickBooks Desktop Software installed on your PC.

Read this also: Troubleshoot QuickBooks Web connector error QBWC1085

Roundabouts to Resolve QuickBooks Desktop Doesn’t Start or Won’t Open Issue

Now that you know what factors might cause the issue, signs, and symptoms, and various other facts related to this error. It is the right time to start with the fixation procedures. So, let us check out the roundabouts that can help users in troubleshooting the QuickBooks won’t open error:

Roundabout 1: Rename the QBWUSER.INI file

The steps to rename the QBWUSER.ini file are given as under:

Rename QBWUSE.INI File- Screenshot
  • Initially, you need to access the folder housing the Ini file.
  • Afterward, click on the QBWUSER.INI file and choose the Rename option.
  • Type in Insert.old in the last file name and change the name of the Ecml file.
  • Check if the QuickBooks desktop won’t open error got uprooted.

Roundabout 2: Suppress the QuickBooks desktop installation

Users who are unable to open QuickBooks Desktop should try to suppress the program, the directions for which are a follows:

  • Right-click the QuickBooks desktop icon.
  • Hit on the Ctrl key and choose the open tab. Hold the Ctrl key till the No company open window appears.
Suppress QuickBooks installation-screenshot
  • Open the QuickBooks software to cross-check whether the error got stemmed out.

You might also like: Get the latest payroll tax table updates in QuickBooks

Roundabout 3: Access the company file from some different location

Many times, the location of the company file might get damaged or corrupted, which ultimately incites this error. Follow the brief walk-through provided below:

  • Hit the Win + E keys together. The Windows Explorer window pops up.
  • Search for the file with .qbw file extension. When you search for a file location on a network server, that needs to be done in the Network drive on which the data file is located.
  • Subsequently, right-click the file and choose Copy.
  • Locate the C: drive and make a New folder there.
  • Afterward, rename that as QBTEST.
  • Open the new QBTEST folder and Paste the company file in it.
  • Now, open QuickBooks while holding the CTRL key.
  • In the last step, choose the Open or restore an existing company option and examine the C:\QBTEST folder created earlier.
No company open window - Screenshot
  • Access the Company file copied in the QBTEST Folder.

Roundabout 4: Perform a Clean Installation of QuickBooks

Clean Install Utility - Screenshot

Many times, Clean installation of QuickBooks rectifies several errors. As such, uninstall and reinstall the QuickBooks desktop software to wipe off the QuickBooks Won’t Open or Doesn’t Start error. However, if this walkway doesn’t work out for you, check out subsequent methods.

You may also like: Converting a QuickBooks Online Company File to Desktop

Roundabout 5: Reboot your PC

Restart your PC - Screenshot

A multitude of errors can be fixed by merely restarting the computer. As such, it is recommended to head to the Start menu and hit on the Power button. Afterward, choose the Restart option. After the restart is complete, open QuickBooks desktop and check if the error still stands its ground.

Roundabout 6: Make a new Windows admin user

The creation of a new Windows User can help sort out QB won’t open error. The steps for creation of a new user in Windows O/S are enumerated below:

Add New Windows Admin User in Windows 10 - Screenshot
  • In the inception, proceed to the Control panel from the Start menu.
  • When open, double-click on the User account option, followed by choosing the Manage user tab.
  • Also, click on Add tab.
  • Once done, enter the name as well as the domain of the admin and hit the OK button.
  • Choose Administrator if you are using Windows 10.
  • Finally, hit Finish. You will be directed to the User accounts dialog box. Hit on the OK tab.

See Also: How to Delete a QuickBooks Desktop Company File?

Roundabout 7: Terminate the QBW32.exe process

It is suggested that users end QuickBooks processes in the Task Manager, especially the QBW32.exe process. Users can take the aid of the brief instructions given below:

Close QBW32.exe process - Screenshot
  • In the very first step you need to choose the QBW32.exe process by right-clicking the Windows taskbar.
  • After that, choose the Start task manager option.
  • Now, hit a click on the Process tab, followed by choosing the Image name.
  • Subsequently, locate and choose .EXE.
  • Finally, click on End process to end the .exe process, and you are done.

Roundabout 8: Re-register QB-Related Components

Check to see if each component that relates to your QuickBooks has been registered. Follow the guidelines below to register the components:

  • Start the QuickBooks Desktop application.
  • Next, press the “F2” key to bring up the “Product Information” window.
Product Information 2022 - Screenshot Image
  • Next, check the status of your registration.
  • You don’t need to take any more action if QuickBooks is shown as “Registered.” If not, follow these instructions to sign up for QuickBooks.
  • By selecting OK, the Product Information window will be closed.
  • Click the Help button.
  • QuickBooks Activation” should be chosen.
  • Carefully follow the instructions to check the information and activation process.
  • To re-register “.OCX” and “DLL.” files, run the “reboot.bat” command.
  • Check to see whether the QuickBooks-related problem starts to disappear.

Also read: How to Fix QuickBooks Online Error 101?

Roundabout 9: Run the Quick Fix My Program from QuickBooks Tool Hub

Among the innumerable tools and features accompanying QuickBooks, the eminence of QuickBooks Tool Hub stands at the pinnacle. This tool has the ability to rectify a myriad of errors in the QuickBooks software. Follow the below-mentioned steps:

Step 1: Download and Install the QuickBooks Tool hub

The instructions to download Tools Hub program are discussed below:

  • At first, you need to close QuickBooks.
  • Now, Download the QuickBooks tool hub file from here. Afterward, save the file where it can be accessed easily.
  • Open the Downloaded file and then double click on it to Install.
  • Moving ahead, follow the onscreen instructions for installing the tool and also, Agree to the terms and conditions.
  • Once the installation process done, double-click the Tool hub icon on Windows Desktop to launch.
QuickBooks Tool Hub - Logo

Step 2: Run Quick fix my program

After downloading the Tool Hub program, users should get it installed on the system.

  • After the QuickBooks tool hub is installed, launch it and then run the Quick fix my program.
  • Then choose the Program problems option.
  • Afterward, Choose Quick fix my program.
Program problems - QB tool hub - Screenshot
  • In conclusion, Run QuickBooks Desktop and access the data file to verify if the issue got ousted.

Step 4: Run the QuickBooks Install Diagnostic Tool

Users should also leverage the QuickBooks Install Diagnostic tool to diagnose any installation-related issues.

  • This method requires you to open the QuickBooks tools hub, downloaded previously.
  • Proceed to the Installation issues option.
  • After that choose the QuickBooks Install Diagnostic tool and let it run.
Choose QuickBooks Install Diagnostic tool - Screenshot
  • This might take some time to conclude.
  • When the tool finishes its task, reboot your PC.
  • Open the QuickBooks software and access the file. If the error still keeps pervading, proceed to the following method.

Roundabout 10: Allow QuickBooks enough time to load

Wait for QuickBooks to start when you double-click on its icon It may take some time. Avoid multiple attempts to open the program. QuickBooks can take a while to run. If you click on the icon many times, then the program may not start.

Also Read: QuickBooks Update Error 12007 – How to Fix It?

Let us conclude!

Implementing any of the above-stated methods should work in fixing the QuickBooks won’t open issue. However, if a situation arises when none of the above methods works, then in that case, we recommend you get in touch with our QuickBooks enterprise technical support team of experts and certified professionals who can handle the situation for you. Give us a call using our tech support number, i.e., 1-800-761-1787, and our dedicated support team will ensure to provide you with the best possible support services.

FAQs – QuickBooks Won’t Open Error

What should I do if QuickBooks does not open?

Rename “QBUSER.ini” file, Suppress QuickBooks Desktop, Use the “QuickBooks Tool Hub”, Make a new Windows Admin user, and Clean Install QuickBooks.

Why QuickBooks does not open?

The reasons can be Missing or damaged QBWUSER.INI file, Long company file name, Use of outdated operating system, Incorrect installation of QuickBooks desktop, or corrupted hard drive.

How should I update QuickBooks when it is does not run?

Download the updates for QuickBooks Desktop manually from Intuit. Provide correct product details, then install the updates.


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