Use these 8 troubleshooting methods to fix QuickBooks Unrecoverable Error

QuickBooks, being one of the world’s leading accounting software, offers a whole lot of benefits to its users. However, there are a handful of errors and bugs that keep popping up from time to time and bother the users. The errors in the software can be caused due to a variety of factors, such as network issues and damaged files. Among these errors, one of the most common ones that a lot of users encounter is the QuickBooks Unrecoverable error. This article is going to talk about the error, its symptoms and ways to troubleshoot it.

However, an alternative to this can be to get in touch with our certified professionals and experts, who can help you in fixing the issue with much ease. You can simply ring up at our toll-free number i.e. 1-888-383-0323, and our QuickBooks support team will be there to assist you.

Resolution of QuickBooks Desktop Unrecoverable Error - Infographics

What is QuickBooks Unrecoverable error?

When a user tries to open a QuickBooks file and the software cannot reach to the asked file, it displays an error message which reads, “QuickBooks has encountered a problem and needs to close”. Apart from the message, the error pops up carries anyone of the 50 unique numeric error codes which are 10 digits long. The QuickBooks unrecoverable error indicates that the QuickBooks accounting software has experienced the critical application fault. These error codes can be seen when the user opens up the company file or while clicking on save, print, or ship icon, at the top of the transaction.


List of Common Unrecoverable Errors in QuickBooks

These are a few of the relevant factors that might lead to the unrecoverable errors and also the codes that might be seen along with it. As a consequence of the random nature of the errors, the error codes or the number might differ from the actual ones. The list attached below is not inclusive, rather you might stumble upon some other errors as well, which might differ from the aforementioned scenarios.

13730 84631 19758 63847 02457 79428
20888 41171 00227 55008 00000 14775
15563 13890 13824 75582 00551 46274
00000 15204 20103 33023 31197 00540

When Unrecoverable error occurs in QuickBooks?

Following are the circumstances when the unrecoverable error occurs:-

  • While attempting to open or access a QuickBooks company file
  • When a user closing a company file
  • At the time Running Verify or Rebuild utility
  • At the time of using the Open Previous Company feature
  • While Saving a transaction or a record
  • When downloading a payroll update/upgrade
  • At the time of Sending payroll via Direct Deposit
  • While creating a company file or a backup
  • When creating a portable file
  • At the time of opening any window in QuickBooks (Home Page, Company Snapshot, Reports, Transaction)
  • While trying to closing any open window in a company file

What causes Unrecoverable errors in QuickBooks Desktop?

Following are the reasons that cause QuickBooks Unrecoverable error on your computer system:

  • The error occurs in case a QB component is damaged or corrupted
  • Power outages can also be a decent cause as it damages the files which are being worked upon
  • It can occur if a network blip occurs while a user is logged in to QB Company file
  • QB Unrecoverable error can also be caused due to a network issue
  • Issues with data Integrity with QB Company file can also cause this error

What are the symptoms related to QB Unrecoverable error?

It is important that a user understands all the symptoms of QuickBooks Desktop Unrecoverable error. This will help them to identify quickly as well as come to a decent solution in time before the further loss in productivity happens. So, here are the symptoms that are related to QB Unrecoverable error:

  • QB desktop window gets crashed
  • QuickBooks Desktop crashes as soon as opening it
  • Update progress freezes up randomly or does not complete in hours
  • QuickBooks Desktop freezes and thus, a user is unable to work
  • User will be unable to save the transactions in the company file
  • QuickBooks desktop will not get an update on the software
  • The software will crash while doing some specific task
  • User will be unable to find a saved transaction on the Company file

Methods of fixing QuickBooks Unrecoverable Error

There are a handful of solutions that a user can go through in order to fix QuickBooks Unrecoverable Error swiftly. They will have to go through each of the processes thoroughly as once the user it through all the solutions; they will be able to completely get rid of the root of this error. So, make sure that you follow these methods in an orderly manner:

Solution #1: Stop QB Desktop from opening all Windows at the startup

  • For this, start by press the Alt key and double click on the QuickBooks icon
  • After that, once the system shows up a dialogue box, release the alt key and type the password of the account which is logged in
  • Now, press OK and once the application is launched tap on the ALT key again
  • Lastly, leave the ALT key to complete the process

Solution #2: Copy the company file to your Desktop

  • In this, start with opening the folder in which you have stored the company file.
  • Use the locate option to find the file with .qbw extension
  • Copy this file and then move to the desktop where you will have to paste the file
  • Now, Press the CTRL key and start the application, it will show the following message ‘No Company Open’
  • Finally, click on Open, and browse the file where you have pasted the company file.

Solution #3: Troubleshooting QuickBooks Desktop (only if the above 2 solutions are not helping)

  • Access the Reboot.exe in order to re-register QB objects in the Windows
  • After that, the user will have to manually repair the installed file framework
  • Once done, the user will have to reinstall QuickBooks Desktop on the device. It is recommended that the user should update the software to the very latest version.
  • Now, initiate the QuickBooks Component Repair Tool in order to repair all the damaged files and components.

Solution #4 Re-register the QuickBooks files

  • In this process, the very first step is to shut down the QuickBooks software.
  • The next step is to visit the start menu, and then click on run. Also, ensure to type bat to re-register.
  • Lastly, the user needs to restart the system and then open the QuickBooks software again.

Solution #5 Suppress the QuickBooks desktop

  • To start with, suppress the desktop while starting QuickBooks
    • Press Ctrl key
    • And then double tap the QuickBooks application icon
    • After that, again press the Ctrl key, till the No company open window appears on the screen
no company open-screenshot
  • The user is then required to suppress the desktop while opening up a company file
    • Select the desired company file from the No company open window
    • Once done with that, press and hold the Alt key, and also select the open icon
    • Move ahead, release the Alt key, if you are redirected to the login details, and then type in the login credentials
    • The point to be noted here is that, if you are not directed to the login page, then make sure to continue to press the Alt key
    • And then, the user needs to press the Alt key, followed by clicking the OK tab. The user needs to ensure that the Alt key is not released till the time the file opens up completely
suppress QuickBooks desktop- screenshot

Solution #6 QuickBooks component repair tool

  • The very first step in this process is to download and install the QuickBooks component repair tool
  • After that, the user needs to run the tool and carry out the wizard instructions till the end
  • The next step is to update windows and reboot the system
  • The last step is to make an attempt to open the program to check, whether it works or not

Solution #7 Creating a new windows admin

On Windows 8 as well as 7:

  • The first step is to press Windows + R keys, in order to open the Run window
  • After that, enter the Control Board, and select OK icon
  • Followed by selecting the user accounts tab, and after that hit the manage another account tab
  • The next step is to select the create new account tab, and then enter the name of the new account
  • Moving ahead, the user needs to opt for Administrator tab, along with that hit the create account tab.

Windows 8.1

  • For windows 8.1, the user needs to move to the run window, and then press windows + R key
  • After that, type in control panel and later select the ok option
  • The next step in the process is to hit the user accounts tab, and then manage another account tab, also hit other accounts tab option, along with the add an account tab
  • Moving ahead, the user needs to sign in without a Microsoft account, followed by selecting the local account tab
  • After that, the user needs to enter the username, password, & password hint, also select the next icon
  • The user will then be redirected to the manage other accounts window, and then he/she is supposed to select the freshly built account, and then hit the edit icon
  • Coming to the end, select the admin tab.
  • And lastly, hit OK icon

Windows 10

  • The very first step is to click on the start menu, and then move to the settings tab. Along wit that, opt for the accounts tab, followed by clicking on the family and various other users tab.
  • After that, the user needs to click on the Add someone else to this computer icon, under the other users icon.
  • The next step in the process is to select the I do not have this person’s sign-in info icon. Also, click on the Add a user without Microsoft Account info.
  • Moving ahead, the user needs to type-in the name of the new account, followed by selecting the finish icon.
  • The point to be noted here is that, the user need to appoint a password to the new account in order to ensure security.
  • The next step is to select the recently produced account, followed by selecting the Account type tab.
  • Once done with that, the user is supposed to select the administrator tab and then hit ok icon.

Solution #8 Identify the number of users affected

The user needs to recognize the number of users that are influenced by using different login credentials, in order to open the similar company file. In case the error occurs in a specific user, that the credentials are damaged, in such a case, make sure to recreate the user. The steps involved in this process are as follows:

Condition 1: Regular individual is damaged

  • The user needs to begin with selecting the set up users and passwords tab.
  • Followed by, selecting set up users tab
  • The next step is for the Enterprise users: In the company menu, then select the users option.
  • And then, click on set up customers and roles icon.
  • After that, hit Add user icon, and then enter the user name along with password. Hit next icon.
  • Also, make sure to avoid using the damaged user name.
  • The next step is to customize the customer as required, followed by clicking on finish icon.
  • And then, in the file menu, the user needs to select the close company/logoff option.
  • The last step is to sign-in the QuickBooks company file using the new log-in credentials.

Condition-2 Admin user damaged

  • In this case, the user needs to download the QuickBooks file doctor tool.
  • After that install and run the QuickBooks file doctor tool.
  • Lastly, the tool will auto detect the issue and resolve it on its own.


The solutions provided in this post shall assist you in fixing the QuickBooks Unrecoverable Error on your device. In case the issue persists, even after trying all the solutions mentioned herein, you can call our 24*7 QuickBooks enterprise support team. Connect with our Experts by dialing toll-free 1.888.383.0323