How to Troubleshoot QuickBooks Unrecoverable Error?

Use these 8 troubleshooting methods to fix QuickBooks Desktop Unrecoverable Error XXXXX XXXXX:

QuickBooks, being one of the world’s leading accounting software, offers a whole lot of benefits to it’s users. However, there are a handful of errors and bugs that keep popping-up from time to time and bother the users. The errors in the software can be caused due to a variety of factors, such as network issues and damaged files. Among these errors, one of the most common ones that a lot of users encounter is the QuickBooks Unrecoverable error. This article is going to talk about the error, its symptoms and ways to troubleshoot it.

However, an alternative to this can be to get in touch with our certified professionals and experts, who can help you in fixing the QuickBooks unrecoverable issue with much ease. Connect with our technical support team using our dedicated helpline i.e. 1-800-761-1787, and our QuickBooks error support team will be there to assist you.

You might also like: Methods to resolve QuickBooks has stopped working or not responding issue

What is QuickBooks Unrecoverable Error XXXXX XXXXX?

When a user tries to open a QuickBooks file and the software cannot reach to the asked file, it displays an error message which reads, “QuickBooks has encountered a problem and needs to close”. Apart from the message, the error pops up carries anyone of the 50 unique numeric error codes which are 10 digits long in a “5 digits space 5-digits” sequence. The QuickBooks unrecoverable error in desktop version indicates that the accounting software has experienced the critical application fault. These error codes can be seen when you open the company file or while clicking on save, print, or ship icon, at the top of the transaction.

When unrecoverable error occurs, you may see ‘critical application fault‘ message or following error message on your screen:

Note: XXXXX denotes one of the unrecoverable error code.

List of Common Unrecoverable Errors in QuickBooks

These are a few of the relevant factors that might lead to the QuickBooks desktop unrecoverable errors and also the codes that might be seen along with it. As a consequence of the random nature of the errors, the error codes or the number might differ from the actual ones. The list attached below is not inclusive, rather you might stumble upon some other errors as well, which might differ from the aforementioned scenarios.

13730 84631	19758 63847	02457 79428
20888 41171	00227 55008	00000 14775
15563 13890	13824 75582	00551 46274
00000 15204	20103 33023	31197 00540
14070 43851	12565 30728	16059 98709
14070 47688	00000 24128	19062 00238

Read this also: How to troubleshoot the QuickBooks error 15215?

In which condition QuickBooks unrecoverable errors generally occurs

Following are the circumstances when the QB unrecoverable error occurs:-

• Unrecoverable error when opening a QuickBooks Desktop file on a workstation.
• While printing, emailing or saving as PDF out of QuickBooks Desktop.
• While Saving a transaction or a record.
• When Chaining target or running Rebuild utility unrecoverable error may occur.
• When writing checks with QuickBooks Online Bill Pay or while importing accountant’s changes.
• If there is a data damage on your company file
• While creating a company file or a backup
• At the time of Sending payroll via Direct Deposit.
• When downloading a payroll update/upgrade.
• when performing a bank reconciliation or viewing previous reconciliation reports.
• While trying to closing any open window in a company file.
• At the time of opening any window in QuickBooks (Home Page, Company Snapshot, Reports, Transaction)
• At the time of using the Open Previous Company feature.

What causes Unrecoverable errors in QuickBooks Desktop?

Following are the reasons that cause Unrecoverable error on your computer system:

• The error occurs in case a QuickBooks component is damaged or corrupted.
• You computer might have issues.
• Power outages can also be a decent cause as it damages the files which are being worked upon.
• It can occur if a network blip occurs while a user is logged in to QB Company file.
• Such errors can also be caused due to a network issue.
• If there are missing Windows or QuickBooks updates.
• Issues with data Integrity with QB Company file can also cause this error.
• There is a damage to your data or your program code needs a repairing.

What are the symptoms related to QuickBooks Unrecoverable error?

It is important that a user understands all the symptoms of unrecoverable errors in QuickBooks Desktop. This will help them to identify quickly as well as come to a decent solution in time before the further loss in productivity happens. So, here are the symptoms that are related to this error:

• QB desktop window gets crashed.
• QuickBooks Desktop crashes as soon as opening it.
• Update progress freezes up randomly or does not complete in hours.
• QuickBooks Desktop freezes and thus, a user is unable to work.
• User will be unable to save the transactions in the company file.
• QuickBooks desktop will not get an update on the software.
• The software will crash while doing some specific task.
• User will be unable to find a saved transaction on the company file.

Read it also: Sync and share the QuickBooks files between two computers

8 Expert Methods to Fix QuickBooks Unrecoverable Error (XXXXX XXXXX) in Desktop

There are a handful of 8 DIY solutions that you can go through in order to resolve Unrecoverable Error in QuickBooks desktop swiftly. You will have to go through each of the processes in order to completely get rid of from the root of this error. So, make sure that you follow these methods in an orderly manner:

Solution 1: Stop QuickBooks Desktop from opening all Windows at the startup

• For this, start by press the Alt key and double click on the QuickBooks icon.
• Once the system shows up a dialogue box, release the alt key and type the password of the account which is logged in.
• Now press OK button.
• Once the application is launched tap on the ALT key again.
• Lastly, leave the ALT key to complete the process.

Note: When the QuickBooks application launches, you need to close all the background apps, Windows by simply click on Close all Windows option from within the application.

Solution 2: Identify the number of users affected

You need to recognize the number of users that are influenced by using different login credentials, in order to open the similar company file. In case the error occurs in a specific user, that the credentials are damaged, in such a case, make sure to recreate the user. The steps involved in this process are as follows:

Condition 1: While regular individual user is damaged

• You need to start with selecting the Set up users and passwords tab.
• Followed by, selecting Set up users tab.
• The next step is for the Enterprise Users: In the company menu, then select Users.
• And then, hit a click on Set up customers and roles icon.
• Next, select Add user icon, and then enter User name along with Password. And hit on Next.
• Also, make sure to avoid using the Damaged user name.
• Next step is to Customize the customer as required, followed by clicking on Finish icon.
• In the File menu, select Close company/logoff.
• The last step is to sign-in the QuickBooks company file using the new log-in credentials.

Condition 2: While admin user damaged

• In this case, you need to download the QuickBooks tools hub and install it on your system.
• Now open and run the program.

Note: The tool hub is a set of multiple tools of QuickBooks. It can help a user to resolve all the common errors. Ensure that your QuickBooks is closed before using the tool.

• From the tool hub, go to Company File Issues tab, and select Run QuickBooks file doctor tool opt.

• File doctor tool will auto detect the issue and resolve it on its own.

Read this Also: How to Fix QuickBooks Connection Has Been Lost Error?

Solution 3: Copy the company file to your Desktop

• In this, start with opening the folder in which you have stored the company file.
• Use the Locate option to find the file with .qbw extension.
• Copy this file and then move to the desktop where you will have to Paste the file.
• Now press the CTRL key and start the application, it will show the following message ‘No Company Open’.

• Finally, hit a click on Open, and Browse the file where you have pasted the company file.

Solution 4: Run Reboot.bat file

• Start off with finding the Reboot.bat file under C:\Program Files(x86)\Intuit\QuickBooks xxx Ver 00.0 (xxx denotes the version of QuickBooks and 00.0 denotes the current version of QuickBooks)
• Hit a right click on Reboot.bat file and then run the file as admin.
• Head forward by opening the program to check if the QuickBooks desktop unrecoverable Error XXXXX XXXXX issue has been resolved and if not, then reboot the system and try again.

You may read: Methods to solve QuickBooks web connector error QBWC1085

Solution 5: Open a sample company file

According to the experts, when you open a sample company file, it helps in spotting if the unrecoverable issue is related to the company file or with QuickBooks itself. Thus, you can perform the below steps, so as to open a sample company file successfully.

• It should be noted that if you are able to open the sample company file, then the company file might be damaged or the folder where the company file is saved might be damaged. In that case, we recommend you to try copying the file to some other location.
• Another steps can be to use a recent backup or ADR to restore the file, if the error continues to trouble you. Moreover, you should carry out basic data damage fixing steps, if the backup or ADR isn’t enough to get back on track.
• Note that, if you are still facing similar warning message, then head to the steps ahead.

Steps to open a sample file

• You can open the sample company file, from the No company open window by selecting the Open a sample file option.

• Heading forward, go for any sample file on the list.

Steps to copy the company file to a different location

When you copy and open the company file from a different location, then it helps in spotting if the folder that has the company file is damaged or too deep, which means that it exceeds the file system path limitation. If in case you get the same issue even after moving the company file, then this indicates that either the company file or the QuickBooks installation is damaged.

• In order to open the company file from different location, you are supposed to right click anywhere on the desktop and opt for New and folder options respectively.
• You also need to name the folder QBTEST

• Furthermore, right click the file and choose Copy option.
• Along with that paste the company file in the QBTEST folder that was created earlier.
• Towards the end, open the company file from the QBTEST folder.

Solution 6: Creating a new Windows admin

On Windows 10 & 11

• Firstly, hit a click on the Start menu, and then move to the Settings tab. Along wit that, opt for the Accounts tab, followed by clicking on the Family and other users tab.
• After that, hit a click on the Add someone else to this computer icon, under the other users icon.

• The next step in the process is to select I do not have this person’s sign-in info icon. Also, hit a click on Add a user without Microsoft Account info.
• Moving ahead, type-in the name of the New account, followed by selecting the Finish icon.
• The point to be noted here is that, you need to Appoint a password to the new account in order to ensure security.
• The next step is to select the Recently produced account, followed by selecting the Account type tab.
• Once done with that, it is supposed to select the Administrator tab and then hit OK icon.

On Windows 8.1

• For Windows 8.1, move to the Run window, and then press Windows + R key.
• After that, type in Control panel and later select the OK option.
• The next step in the process is to hit the User accounts tab, and then Manage another account tab, also hit Other accounts tab option, along with the Add an account tab.
• Moving ahead, you need to sign in without a Microsoft account, followed by selecting the Local account tab.
• After that, Enter the username, password, & password hint, also select the Next button.
• You will then be redirected to the Manage other accounts window, and then you are supposed to choose the freshly built account, and then hit the Edit icon.
• Coming to the end, select the Admin tab.
• And lastly, hit OK icon.

On Windows 8 as well as 7:

• The first step is to press Windows + R keys, in order to open the Run window.
• After that, enter the Control Panel, and select OK icon.
• Followed by selecting the User accounts tab, and after that hit the Manage another account tab.

• Next step is to select the Create new account tab, and then enter the name of the New account.
• Moving ahead, you need to opt for Administrator tab, along with that hit the Create account tab.

Windows Servers

Windows Server 2012

The servers are maintained by the license system technician. You should follow the below steps:

• Initially, you need to open the Database server manager.
• Further, click on the Tools tab and select Computer management.
• Later on, one needs to expand Local users and groups. Moreover, choose the Group’s option.
• Heading forward, one needs to double click on the Admin groups and then Open the admin properties Windows tab.
• Moving ahead, you should click on Add option tab.
• Now in the select Item users, computer systems, Service accounts and groups window.
• Lastly, enter the account name which you wish to add into the local admin groups. Also, click on to OK tab.

Windows Small Business Server 2011 and 2008/R2

• Under this process, you simply need to run the Windows SBS 2011/2008) console.
• Furthermore, opt for Users and Groups.
• Later on, choose Users tab.
• Now go for Add a new user account to run the Add a New User Account wizard from the tasks pane.
• You are now supposed to fill in the Details, and go for the Role for the new user.
• Proceed with entering a Password for the new user. Also note that you will not be allowed to continue without entering a password. Moreover, the password should meet the complexity demands.
• Choose Add user.
• Pay heed to the instructions ahead and hit Finish tab

See Also: Steps to Fix QuickBooks Error 6000-77 When Opening Company File

Solution 7: Change the way you save the form

• You can make use of either the Save and close tab or the save and new tab at the bottom of the form to save the transaction.
• Next step is to avoid leaving the cursor on a blank line of the sales form. Or else leave the same on a line that has an item filled in
• Now click on to be Printed before saving the transaction.
• In order to print, Move to the file and print forms.

If you are receiving the Unrecoverable error in QuickBooks desktop at the time of printing, make changes/edit the preferences.

• You will have to firstly click on Preferences tab from the Edit menu.

• And then hit a click on clear the Save transactions under the company preferences tab, before clicking the Printing checkbox.
• The last step is to tap on OK to save changes.

Solution 8: Suppress the QuickBooks desktop

Step 1: To start with, suppress the desktop while starting QuickBooks

• First of all you need to Press and hold the Ctrl key.
• And then double tap the QuickBooks application icon.
• After that, again press the Ctrl key, till the No company open window appears on the screen.

Step 2: Suppress the desktop while opening up a company file

• Initially, you need to first choose the desired company file from the No company open window.
• Once done with that, press and hold the Alt key, and also select Open icon.
• Moving ahead, release the Alt key, if you are redirected to the Login details, and then type in the login credentials.
• The point to be noted here is that, if you are not directed to the login page, then make sure to continue to press the Alt key.
• And then, press the Alt key, followed by clicking the OK tab. You need to ensure that the Alt key is not released till the time the file opens up completely.

Read Also: QuickBooks Multi User Mode Not Working – How to Fix it?

Fix Unrecoverable Error when opening a QuickBooks Desktop file on a workstation

You need to carry out the fixation steps scribbled in here, in the event of using a workstation for opening a company file saved over the network and at that very moment getting an unrecoverable error. Such a scenario might occur, if the QBCF monitor service is running on the workstation, especially the one that is not hosting the company file

Points to remember:

• Ascertain that the QuickBooks desktop is updated before performing the steps ahead.
• If you are running QuickBooks on a multi-user mode and have a dedicated server or machine for storage of your company file, then affirm that the hosting is turned on in your server or main computer.
• The preventive measure that can be followed here is to ascertain that the hosting is turned off in all workstations except the server.

Solution 1: Download QuickBooks Tools Hub and run Quick Fix my Program

Step 1: First of all download and install QuickBooks Tool hub

The QuickBooks tool hub is usually used for getting rid of various annoying errors. It is highly recommended to use Tool hub program on Windows 10, 64-bit.

• The very first step is to close QuickBooks.
• It is recommended to download the most recent version (1.6.2.4) of the QuickBooks tool hub. You need to save the file where it can be easily accessed. It should be noted that, if you have already installed tool hub, then you can look for the version and then select the Home tab. It will display on the bottom right or you can select the about to view the version.
• Next step is to open the file which was downloaded (QuickBooksToolHub.exe)

• After that carry out the onscreen set of instructions and then Install and agree to the terms and conditions.
• Once the install finishes, double click the Icon on the Windows desktop to open the tool hub.

Step 2: Run quick fix my program from the tool hub

The Quick fix my program will shut down any of the open background processes that are been used by the QuickBooks software. This will run a quick repair on the program.

• Under this method, you need to choose Program problems in the tool hub program.
• After that choose Quick fix my program.

• And then start QuickBooks desktop and then open the data file.

Step 3: Avoid QBCF Monitor service from rebooting

• In this process, you simply have to press Windows + R keys for opening the Run window.
• Furthermore, type in Services.msc and opt for the OK tab.

• You now have to head to the list and double click on QBCFMonitorService for opening the Properties tab.
• Moreover, choose Disabled as startup type.
• Sum up with selecting Apply and OK tabs respectively.

Solution 2: Troubleshooting of QuickBooks Desktop

Step 1: Repair QuickBooks Desktop

• Access the Reboot.exe in order to re-register QB objects in the Windows.
• After that you will have to manually Repair the installed Microsoft.net framework.

• Once done, you will have to re-install QuickBooks Desktop on the device. It is recommended that you should update the QuickBooks software to the very latest version.

• Now initiate the QuickBooks Component Repair Tool in order to repair all the damaged files and components.

Step 2: Use QuickBooks program diagnostic tool from tools hub program

• First of all repair the QuickBooks software.
• And then download and run the QuickBooks install diagnostic tool.
• After that, reinstall the QuickBooks using clean install.
• Now manually repair Microsoft components. In case you are not comfortable with the actions, then it is recommended to seek advice from an IT specialist or Microsoft support team:
  • Fixing or reinstall Microsoft.NET framework
  • Fixing Microsoft MSXML
  • Uninstalling or re-installing Microsoft Visual C++
  • Running reboot.exe file

Related article: How to Resolve QuickBooks Error 6190 and 816?

Fix QuickBooks Unrecoverable Error when performing a bank reconciliation or select a transaction for reconciliation

Well, it is highly recommended to fix the Adobe reader, in the event of QuickBooks desktop crashing with an unrecoverable error, when opening a PDF file or when reconciling with the help of an older version of Adobe Reader or Adobe Acrobat. The most important point to note here is that the error codes might vary. This particular error could be encountered when:

• Adobe Reader 10.0, 9.0, or 8.0 is installed, along with that the preference for Display PDF in Browser is opted for.
• Adobe 11.0 (XI) and later versions aren’t having the option for displaying the PDF in browser and display PDFs outside the browser by default, that might fix the issue later on.

Another important aspect to be taken into consideration is that if in case you have Adobe Acrobat 10.0, 9.0, 8.0, then you simply have to purchase a new version. The reason behind this is Acrobat being a paid program demands purchasing a new version, which means it isn’t free similar to that of Adobe reader. Just in case you don’t want to upgrade your version of Adobe Acrobat, you can skip the first solution.

Solution 1: Updating Adobe reader to the latest version

• You need to head to the Adobe reader, and opt for the Help and About adobe reader options respectively.

• If you are able to spot the versions like 8.0, 9.0, or 10.0, then you simply have to Upgrade to 11.0 by downloading the abode reader 11.0 from the official site.
• Pay heed to the instructions to Install Adobe reader 11.0 and further reboot the system when finished with updating adobe reader to the latest release and also attempt to view the previous bank reconciliation report.

Solution 2: Changing the display PDF in browser preference

It should be noted that this method is only applicable and suitable for Adobe 10.0, 9.0, 8.0 only.

• Under this process, you are supposed to opt for Programs/ All Programs from the Windows start menu, in order to view a list of installed programs.
• You further have to pick the Adobe Reader/Acrobat.
• It should be noted that the Adobe XI (11.0) and later do not display a PDF in the browser by default any longer. Thus, if you are using an older release, then only updating can resolve the issue.
• Heading forward, you simply need to choose Edit and preferences tab respectively.
• Coming to the Preferences window, you would have to choose Internet from the categories list.
• Along with that click to Clear the display PDF in browser preference in the Web browser options section.
• Finally hit the OK tab to conclude the process.

Also Read: Access QuickBooks Desktop Remotely from Another Computer

Chuck off QuickBooks Unrecoverable error when importing accountant’s changes

Explore the procedures to be performed, when getting an unrecoverable error at the time of importing an accountant’s changes into a client ‘s company file. You might come across the following errors at the time of import. Do check out these quick methods in order to mend QuickBooks unrecoverable error while importing accountant’s changes and exporting to excel once:

Unrecoverable Error 00000 16133	Unrecoverable Error 00000 41953	Unrecoverable Error 00000 42394
Unrecoverable Error 00000 43109	Unrecoverable Error 00000 16440	Unrecoverable Error 00000 42045
Unrecoverable Error 00000 40592	Unrecoverable Error 00000 41897	Unrecoverable Error 00000 42127
Unrecoverable Error 00000 31901	Unrecoverable Error 00000 41765	Unrecoverable Error 00000 95431
Unrecoverable Error 00000 37760	Unrecoverable Error 00000 31609

A worth considering fact here is that, the import process often mends itself from majority of such errors and finishes the process of import. Later on, you might see a report of the changes that couldn’t be imported and also the information related to what lead to such failure on QuickBooks. What should be noted here is that you can simply enter the unapplied changes manually to the client’s company file by performing any of the below steps and procedures.

Solution 1: Carry on with the import process

• You simply have to pick the Send option whenever the issue appears.
• Moreover, hit OK tab to resume the Import.
• You might be able to spot a List, subject to changes that weren’t applied to the client’s file.
• Not only this, you would be required to Enter the changes manually.

Solution 2: Verifying the data and recreating change file

• For this, you simply have to restore any of the recent backup or the backup that has been created at the time of importing the accountant’s changes.
• You further have to Run a verify and rebuild data on the client’s file.

• Head forward by updating the QuickBooks desktop to the latest release.
• Sum up the process by recreating the change file in the accountant’s copy in QuickBooks.

Solution 3: Unrestraint changes

• Here, you would have to eliminate the Accountant’s copy restriction in the client file.
• Along with that perform the necessary steps for fixing Data damage bugs.
• Conclude the process by Creating an accountant’s copy for recreating the changes.

Also see: Ways to Fix QuickBooks Balance Sheet out of Balance Issue

Fixation of Unrecoverable Error in QuickBooks While Exporting to Excel

Follow each method in a proper sequence and if any procedure doesn’t work out, make a jump to the subsequent method.

Solution 1: Update the QuickBooks to the latest version

It is highly recommended to ensure that the QuickBooks desktop is updated to the latest release. This will fix a large number of error codes, including the QuickBooks unrecoverable error.

• You are initially required to run the QuickBooks Desktop with admin rights.
• And further, hit on Ctrl key while double-clicking the QuickBooks icon. This will open No Company Open window on your screen.
• Once done with that, you need to hover over the Help menu tab and choose Update QuickBooks Desktop.

• You now have to opt the Mark All option and then choose Reset Update option.
• Once done, click on Get Updates opt to finish downloading all of the most recent updates.

• You are now required to launch the QuickBooks software again.
• You’ll receive a screen pop-up asking if you want to install the downloaded updates.
• Herein, choose Yes.

• Lastly, restart your computer and leverage the benefits offered by the new update.

Solution 2: Make use of the Auto Data Recovery

The Auto Data Recovery tool can be used to restore your damaged or deleted QuickBooks company file easily. All you need to do is run the tool and allow it to recover your essential files. The steps to launching QuickBooks ADR are as follows.

• The very first step is to add a new QBTest folder on your desktop and look up your company file.
• After that search for file names with the .tlg file extension.
• Moving ahead, you need to cut (Ctrl + X) and paste (Ctrl+V) this file extension into the QBTest folder.
• You now have to use the same company file folder to access the QuickBooks ADR folder.
• Followed by, copy and paste the .qbw file extension into the QBTest folder.
• And further, you need to choose the .tlg and .QBW.adr files in the QBTest folder.
• Once done with that, you now have to click on the Rename option.
• Later on, remove the .adr extension from the filename and open QuickBooks Desktop.

• Use the QuickBooks credentials to verify the account by opening the QuickBooks company file folder in the QBTest folder.
• Now, head to File menu, followed by Utilities, and finally to the Verify Data option.

• If the recovered data is good, copy the data from the QBTest folder and paste it into the main company file folder.

To recover data lost within 12 hours, follow the steps below:

• Under this process, you need to first add a new QBTest folder to your desktop.
• After that use QB Company File feature to access the ADR feature.
• In the next step access the .TLG.adr and QBW.adr files in the QB company file.
• Also, choose them and paste them into the QBTest folder.
• After then, delete the .adr file extension.
• The integrity of the restored data is then checked.
• Once done with that, go to the File menu and navigate to the Utilities tab.
• Now choose the Verify Data option.

• Finally, copy the data from the QBTest folder and paste it into the QuickBooks company file folder.

See also: How to Clear Up Disk Space for QuickBooks Desktop?

Conclusion!

The above provided solutions in this article shall assist you in fixing the QuickBooks unrecoverable error in Windows that you are experiencing on your software. However, in case the issue still bothers you, even after trying all the solutions mentioned herein this post, then you can call our 24*7 QuickBooks enterprise support team. Our experts can be accessible through our dedicated helpline i.e. 1.800.761.1787.

 

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