How to Fix QuickBooks Desktop Freezing up or Crashing Problem?

Effective solutions to fix the QuickBooks Desktop Freezes/Crashes Issue when opening or closing

QuickBooks desktop, though revered as an impeccable software, is fraught with recurring technical issues leading to QuickBooks freezing or crashing problem. One of the major reasons that incite such snags in QuickBooks is that this software involves innumerable codes and algorithms. Talking about how to unfreeze QuickBooks desktop or crashing issue, it infers that the software hangs repeatedly and doesn’t close when you try to shut it down. It rather generates a new off-screen window that runs in the background, and when you attempt to shut the software, the window doesn’t shut down.

This error can be pretty much annoying to handle. If you are also a victim of the QuickBooks Desktop freezing or crashing error, then make sure to read this post till the end. Through this segment, we are going to discuss about the possible causes as well as the solutions to this error. Moreover, if you feel that tackling this error seems to be an tough task, then get in touch with our accounting experts via the dedicated support line i.e. 1-800-761-1787. Our QuickBooks error support team will offer you indomitable help in fixing the QuickBooks keeps freezing problem.

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Why does QuickBooks Desktop Freezes or Crashes?

While working with the program, QuickBooks Desktop freezes/crashes error hinders the smooth working process. This error generates a few off-screen windows running in the backup, which do not close when you try to shut them. This not only freezes the QuickBooks software but also risks any unsaved data.

There can be various factors leading to such an error, which will be discussed later in this article.

What triggers the QuickBooks Desktop freezing up error?

While installing the QuickBooks desktop edition, you might encounter this error as the installer might freeze for a couple of seconds or even stop responding to the commands of the users. Usually, it might get stuck on the installing ABS PDF driver… window.

Why QuickBooks Desktop keeps freezing/crashing?

There can be many factors causing this error, few are as.

• The very first factor causing this error can be if the Windows operating system is out of date.
• Your company name might be too long
• Another factor can be if the DDF and your preference files get damaged somehow.
• The file doesn’t allow you to operate the window for some reason.
• You might have a damaged Windows operating system or missing QBWUSER.INI file
• In case the applications are running in the background, you can encounter this error.
• There can be a corruption on your hard drive or any damaged program files or QuickBooks Desktop installation.

Signs & Symptoms indicating the QB freezing up or crashing problem

The conspicuous signs reflecting the advent of the freezing issue include the following:

• After a few seconds of freezing, your PC slows down.
• Processing operations on QuickBooks become much more difficult.
• QuickBooks becomes sluggish or not responding, and any keyboard or mouse inputs are slow to respond.

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Different Ways to Resolve QuickBooks Desktop Freezing Up Error

There is a multitude of solutions that may be adopted to fix this error. Try out all the assorted methods sequentially; which will increase the possibility of eradicating the error. Let us check out the effective solutions one by one:

Solution 1: Edit the DAT and DDF files

• Initially, you need to close the Company files.
• Now, find the company directory and rename ‘DAT’ to ‘OldUserPRef.DAT.’
• Delete Each file with the DDF extension.
• Follow it up by opening the company and hitting on Confirm to save the payments from the same directory.
• Now, hit on Print to print successfully.

Solution 2: Disable the input services

• Initially, hit on the Win + R keys and type ‘MSC’
• Afterwards, hit on the OK tab.
• Double-click the Tablet PC input service or touch keyboard and Handwriting panel service.
• Subsequently, hit on Stop the service option.
• Now double-click the Tabled input service and then choose the Properties option.

• Once done with that, Disable the start-up type and hit on the OK button.
• To culminate the process, shut down the Services menu and then reopen QuickBooks.

Read Also: How to Disable QuickBooks Update Service Pop Up?

Solution 3: Make & Restore the Portable Company File

If there are any data related issues, QuickBooks provides a feature that enables you to create a portable file that you may utilize to address them. The steps are as follows:

• Access/open the QuickBooks file and opt for File, then choose the Create Copy option.
• Hit on the Portable Company File and then tap on Next tab.

• Choose a location to save the portable file, then hit on Save, followed by hitting on OK.

Procedure to Restore the Portable Company File

• After heading to the File menu, opt for the Open or Restore Company option.
• Then, hit on Next after picking the Restore a portable file option.

• Find a portable company file, choose it, then tap on Open, followed by Next.
• Finally, hit on Save after changing the location of the company file.

Solution 4: Use the Rebuild Data tool

The QuickBooks verify and rebuild data tool fixes minor company file data issues automatically. The steps involved in this process are as follows:

• Initially, open the File menu and visit the Utilities tab.
• Subsequently, chose the Rebuild data option.
• Visit the QuickBooks information window and then hit OK button.
• Next step is to carry out the On-screen prompts to save a backup.
• Wait till it repairs the file. If you are able to move the mouse, then the tool is functioning.
• Once done with that, opt for the OK tab.
• You need to now open the File menu and then visit the Utilities tab and also select the Verify data option.

• The final step is to wait while the tool checks the file for the data issues.

In case the tool doesn’t point out or diagnose any issues, then hit OK. Continue to use the QuickBooks company file as it has no data damage. Or if the issue is detected, then select Rebuild Now tab.

Repeat the process if the issue continues every after rebuilding the company file. In case the first rebuild took very long then look for a professional.

Read this Also: How to Fix QuickBooks Desktop Update Errors?

Solution 5: Uninstall the QuickBooks desktop software

This constitutes another effective method for fixing the QuickBooks Desktop freezing up problem.

• Initiate the process by clicking the Win + R keys to gain access to the Run command.
• Type in Control and hit the Enter key to pop up the Control panel window.
• Next, hit on the Programs and Features option.

• Also. hit on the Uninstall a program option.
• Choose the QuickBooks option from the list of programs and then choose to Uninstall/change.

• Now, conclude the process by following the on-screen instructions.

Solution 6: Make use of QuickBooks tool hub program

• To start with, download the QuickBooks tool hub from here.
• You would here have to save it on your computer where you can easily find it.
• Afterward, double-click on the QuickBooksToolHub.exe to run the program on your PC.
• Follow the On-screen instructions to install this tool.
• Once the tool hub successfully installed on your computer, open it by double clicking on the QuickBooks tool hub icon.

Use it to check for any issues in QuickBooks. The tool contains several integral utilities that can resolve a myriad of issues existing in the QuickBooks software.

Step 1: Run the QuickBooks File Doctor from Tool hub program

• Now, launch QuickBooks Tool Hub program.
• Hit on Run QuickBooks File Doctor option from the Company File Issues tab after that.

• To choose the company file, hit on Browse.

• To check your Network and file systems, tap on the option.
• Hit on the Enter key to proceed ahead.
• After entering the QuickBooks Admin password, hit on Next.

• Let the scan conclude.
• To end the process, restart QuickBooks Desktop after you’re done to make sure the freezing up issue in QuickBooks desktop was fixed.

Step 2: Use Clean Install tool from Tool hub program

• Now, proceed to the Installation Issues tab and choose the Clean Install tool.

• Moreover, open the QBcleaninstallutility.exe file.
• Furthermore, hit on I accept when the license agreement.
• Afterward, choose the QB version and then click on the Continue option.

• Lastly, hit on the OK button and then when you see QuickBooks is now ready for a clean install, please install to the default directory.

Step 3: Run the QuickBooks Install Diagnostic tool

• Open the tool hub program, opt for the QuickBooks Install Diagnostic Tool under the Installation Issues tab.

• It will take about a minute or more to download the tool.
• However, you can also download QuickBooks install diagnostic tool directly from here.
• Save the file somewhere on the desktop.
• Now close all the running programs and then Run the QuickBooks install diagnostic tool.

• Followed by waiting till the process completes.
• Reboot the system and ensure that the elements are updates properly.

Step 4: Make use of the QuickBooks Database Server Manager

Implement the steps below:

• The first step requires downloading of the QuickBooks Tools Hub and then launch the Tool Hub at this time.
• Opt for the QuickBooks Database Server Manager from the Network Issues menu.

• Verify that the procedure resolves the freezing or crashing error in QuickBooks desktop.

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Solution 7: Clear the browser cache and temporary files

If you are unable to resolve the current error after following the above methods, then clearing the cache within the internet explorer browser may help you to rectify the error. These caches can lead to excess data and slow down the system. Hence, clearing them becomes inevitable.

Clearing data from browser

• Initially, open the “Clear browsing data” window on your system:
  • In Windows: Press Ctrl + Shift+ Del keys.
  • In Mac: Press Command + Shift + Del keys.
  • On Chromebook: Press Ctrl + Shift + Backspace keys.
• Now select All time option from the drop-down menu.

• In the next step you need to hit a click on Clear data.
• The process will take few seconds for changes to take effect.

Clearing the temporary files

• First, press Windows+R keys on your keyboard and the type “%temp%”.

• You can also go through the C:\Users\ADMINI~1\AppData\Local\Temp path to directly access the temporary files of your system.
• Now press the CTRL + A keys at the same time to choose all the .tmp files together.
• In the next step you need to press the Delete key to remove all the files.

• If the User Account Control window appear to confirm, hit a click on Yes. That’s it!

Solution 8: Use the QuickBooks refresher tool

• First, close the QuickBooks desktop software.
• Then, download the QuickBooks Refresher tool.
• Follow it by saving the file on the desktop.
• Moreover, run the QBRefresher tool.
• Finally, re-open QuickBooks Desktop and check if the error is resolved.

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Solution 9: Use the Task Manager to close QB-related programs

• To begin, sail to the Task Manager by hitting the Ctrl + Alt + Delete keys.
• Once the Task Manager is open, choose any QuickBooks program that initiates with the letters ‘QuickBooks‘, or ‘Intuit.
• Hit on the End Task option to end these processes.

• Finally, shut down the Task Manager and restart QB Desktop to see if the error got uprooted.

Culminating words!

We end up the post over here, with the hope that the informative article we’ve shared in above might help you in fixing the QuickBooks desktop freezes up error. However, if the software continues to freeze, then, in that case, you can contact professionals with renowned experience. You can call us using our support line i.e., 1-800-761-1787, and our QuickBooks enterprise support team will help you get rid of the issue in no time.

FAQ’s

 

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