Learn the possible ways to Resolve error 12029 when downloading payroll or QuickBooks Desktop updates:

Bugs and glitches in QuickBooks can be super annoying, and dealing with them might seem to be a tedious task. QuickBooks error code 12029 can be one such update error. It is basically a network time-out error, which means the accounting software is not getting an IP address, and the servers are connected through a weak connection. This error occurs when the backend servers are unable to revert to QuickBooks within the allotted time interval.

Another common situation when this issue pops-up on the screen is when you try to update QuickBooks desktop or payroll. To get a better grip on to such an error, it is highly recommended to scroll through the segment carefully. However, fixing errors isn’t a cake walk, and so you can get on a call with our tech personnel using our support line i.e. 1(800)761-1787. Our QuickBooks payroll experts and certified professionals are available round-the-clock to help you fix any accounting-related errors.

Also see: Resolve QuickBooks print not activated error code 20

A Gist of QuickBooks error message 12029

QuickBooks Error 12029 - Screenshot Image
  • Error code: QuickBooks error code 12029
  • Error description: “QuickBooks is failed to receive the IP address or servers”
  • Software: QuickBooks
  • Quick Fix: Update QuickBooks Software to latest

What drags you to QuickBooks error code 12029?

Now that we have explored the basic information regarding the QuickBooks error code 12029, it is now time to find out what leads to this error code. It should be noted that there are internal as well as external factors that might lead to this kind of error. Let us have a look at both of the causes one by one.

External causes

  • First external cause of Error code 12029 is downloading the QuickBooks payroll update.
  • Your firewall or internet security obstructing QuickBooks from accessing the server.
  • If the default browser is not set a Internet explorer.
  • In case your internet plans have expired, then get ready to face this issue.
  • Incorrect SSL settings.

Internal causes

  • QuickBooks software itself fails to connect to the internet.
  • If there are other connection issues in QuickBooks.
  • In case the server is blocked, then this error code can be encountered.
  • QuickBooks update timeout can also be one of the common internal causes.
  • Windows versions are not updated to latest.

Read this Also: How to Resolve QuickBooks Error Code 7149 (Runtime Error)?

Updated Methods to fix the QuickBooks error code 12029

You can try performing the below set of steps to successfully get rid of the QuickBooks error code 12029.

Method 1: Testing connectivity and settings

It should be noted that the Internet explorer is used by QuickBooks software to access the internet, which makes it important for you to set the internet explorer as the default browser. So, you need to carry out the steps below:

optimize internet explorer-settings
  • Initially, close the QuickBooks software and then open the Microsoft IE.
  • After that visit the tools tab or press Alt Key.
  • Next, open the Internet options and spot the security tab.
  • Look for the globe symbol and then tap on the same in the security tab window.
  • Ascertain that the security level is set to medium high.
Medium High Settings in Internet Options - Screenshot
  • Now look for the connections tab.
  • If the dial up node is not used, select the never dial a connection. Or if you uses the dial up node, then choose correct internet service provider.
  • Tap on OK and then move to the LAN settings.
  • Look for the automatically detect settings tab.
automatically detect settings - Screenshot
  • Search for the proxy server checkbox.
  • And then hit on OK and then move to the advanced tab.
  • Go for the restore advanced settings.
Restore advanced settings - Screenshot
  • Pick TLS 1.2 and hit OK button.
  • End the process by closing internet explorer and rebooting the system.
  • Download and run the TLS 1.2 utility.
  • Find out whether the is set as the default browser or not.

The point to be noted here is that, if you are unable to access a secure website outside QuickBooks, then you might be needed consult a computer or IT expert.

Method 2: Checking the security settings (Antivirus and Firewall)

In case the above method failed to work, it is recommended to determine whether another application is preventing the download or not. This issue might occur due to the antivirus or the firewall settings. As sometimes, the security software blocks the software from connecting to the server. In such a case, you are required to check and fix the settings, so that they can favor the payroll update process in QuickBooks. The steps involved in this process are as follows:

QuickBooks File Doctor tool - Screenshot
  • Last step in this process is to check whether the error is fixed or not.

You may also read: How to resolve QuickBooks error code 6123?

Method 3: Installing or updating QuickBooks desktop security certificate

  • To begin with, hit a right click on the QuickBooks icon on your desktop and then click on the Properties option.
  • Click open file location under the shortcut tab and then hit OK button.
  • Next, do a right click on the QuickBooks.exe file and then hit the Properties option.
  • Now choose the QuickBooks option from the list and click on the details option present under the digital signatures tab.
  • Hit a click on the View certificate option and then hit install certificate option from the general tab.
Download and install a digital signature certificate - Screenshot
  • Now make sure to set the current user, as the store location, under the certificate import wizard window, followed by hitting Next.
  • Hit a click on Next and finish option respectively.
  • Conclude the process by clicking on OK tab, and you are good to go.

Method 4: Authenticate Internet Connectivity

  • The initial step in this process is to open Internet Explorer and then access any safe website such as www.google.com.
  • If the website is accessed without any issue, then only you are recommended to carry out the steps below.
  • Check the internet connection for any mis-configurations.
  • Once done with that, ensure that the time and date of the system are correct.
  • Open the internet explorer, followed by clicking on Tools at the top, and then select the internet options.
Choose internet options in IE - Screenshot
  • Now hit a click on the Reset/Restore defaults, under the Advanced tab.
Reset or Restore defaults in IE - Screenshot
  • Hit apply and OK options respectively.
  • Sum up the process by running the update for QuickBooks desktop and payroll and then check the status of QuickBooks error 12029.

Read this also: How to rebuild and verify date in QuickBooks desktop?

Method 5: Open up windows in safe mode and the update

It should be noted that starting windows in safe mode can help the QuickBooks users in fixing the QuickBooks error 12029. The steps involved in this process are as follows:

  • Press the Windows + I keys on your keyboard.
  • Move to the update and security and then click on the same.
Update the Windows 10 (Check for updates) - Screenshot
  • Next step is to hit a click on the recovery option, followed by moving on to the Advanced startup.
  • Now make sure to carry out the instructions carefully and then select appropriately to reboot the system.
  • During restarting the system, you will witness an option to open the system in safe mode with networking.
Safe mode with networking - Screenshot
  • Check if the error still persists.

Method 6: Re-configure QuickBooks payroll and Reboot the updates

You can reconfigure QuickBooks payroll and reboot the updates, if none of the other methods worked. The steps involved in here are:

  • Unplug the wireless router or the internet switch and then wait for around 10 seconds.
  • Turn on the wireless router or internet switch and check the internet latency now.
  • Now open the QuickBooks and then company file.
  • Once done with that press Ctrl + K keys from the keyboard.
  • Followed by clicking on edit option.
  • Un-checking the open payroll setup.

You will have to wait till the process ends, and the payroll updates will continue on their own.

Also read: How to Convert QuickBooks online files to desktop?

Method 7: Configuring SSL settings for internet explorer in QuickBooks

In case you are unable to update payroll, you can start QuickBooks and move to the help menu and select internet connection settings. And then, ensure that QuickBooks uses the internet connection of the system. Also, click on next and then advanced connection setting.

You need to check internet properties and then click on the advanced tab:

  • Firstly you need to verify that the Use SSL 2.0 and use SSL 3.0 are verified.
  • Choose the connect tab and then ok tab.
  • Now close the QuickBooks software and restart it.
  • At last, hit a click on help menu and update now tab.

Configure SSL settings internet explorer outside of QuickBooks

  • Initially, open Microsoft Internet Explorer Browser.
  • Move to the tools and select Internet options.
  • Next, tap on the advanced tab.
  • After that select the SSL 2.0 and SSL 3.0 checkboxes that can be found in the security.
SSL-screenshot
  • Click on Apply and OK to close the current window.

Alternate Solutions you can try to resolve QuickBooks error 12029

  1. Reset the QuickBooks updates and attempt to download and install the QuickBooks update, after restarting the system. Also ensure to open the company file in single-user mode.
Update QuickBooks Desktop - Screenshot
  1. Reset the Internet explorer.
Reset the Internet explorer settings - Screenshot
  1. Carry out a clean install of QuickBooks in selective startup mode.
    • Here, you need to reset the updates and then try to download and install the QuickBooks update.
    • Further, reboot the system and confirm that the company file is open in single user mode.
    • Also, reset the internet explorer.
    • Lastly, in selective startup mode, perform a clean install of QuickBooks.
Install QuickBooks in Selective Startup - Screenshot

These methods can be carried out, when none of the above methods worked in fixing the issue.

See Also: Fix Error 1646 installing quickbooks.msi uninstallation of the update package is not supported

Professional guidance is just a call away!

So this brings us to the end of this article. We hope you find it informative, and carrying out the troubleshooting steps that we have enlisted here help you fix the issue. However, if the QuickBooks error code 12029 still exists or reappears by any chance, you can contact our QuickBooks error support team.

We boast a team of certified, tech-savvy professionals who work round the clock to provide our customers with the best possible solution through their years of experience and training. You can contact us using our dedicated support number i.e., 1-800-761-1787 and we will be happy to help you.

 

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