Learn how you can fix “Error: You do not have a PDF viewer installed on your computer” like a Pro:
QuickBooks requires some Windows applications and components to print documents. Inappropriate Windows print components or QuickBooks Desktop setup may cause errors in printing payroll tax forms, statements, and other documents. A common error that users face when printing documents from QuickBooks is “unable to locate the PDF file” and in this article, we will discuss this error, its causes, and solutions.
Fixing this error requires sound information of Windows print components such as Adobe and XPS viewer. We have created this article after consulting our QuickBooks experts and have tried to keep the steps as easy to perform as possible. In case you have any queries regarding the solutions provided in this post or you want a quick solution of the QuickBooks Unable to Locate PDF Viewer error, please contact our experts.
“Unable to locate the PDF file” error in QuickBooks – Causes
QuickBooks desktop printing errors usually appear when the Windows print components are outdated or damaged. Another cause is an inappropriate configuration of the QuickBooks Desktop app that refrains QuickBooks from locating the PDF Viewer and therefore the error message “QuickBooks Unable to Locate PDF Viewer” appears. The message also tells you that a PDF software is necessary to view and print this reconciliation report. The following are some of the common reasons that cause error this error.
- Adobe Reader version installed on Windows in outdated.
- QuickBooks doesn’t have Adobe Reader set up as the default PDF viewer app.
- QuickBooks Desktop is missing the latest updates.
- Qbprint.qbp file is either damaged or missing from the installation directory.
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Solutions for Unable to locate the PDF File error in QuickBooks Desktop
Follow these quick methods to troubleshoot the QuickBooks Unable to Locate PDF Viewer problem:
Solution 1: Set Adobe Reader as your default PDF viewer
For Windows 7, 8, and 8.1
- Click on the Windows Start menu on the desktop or the Windows key on the keyboard.
- Select Control Panel and then Programs.
- Next, click on Set default programs.
- Find and select Adobe Reader.
- Select Set this program as default.
- Click on the Windows Start menu on the desktop or the Windows key at the keyboard.
- Click on the settings icon and select Apps.
- On the left pane, click on Default apps.
- Scroll down to .pdf and select its default program.
- Select Adobe Acrobat Reader and click on Switch anyway.
Try to open the PDF file, if the issue persists – move on to the next step.
Solution 2: Repair, Update and Reinstall Adobe Reader
If you are unable to open PDF document after selecting Adobe as your default program, there may be an issue with your PDF reader software. You can perform the following steps to fix it.
Update Adobe Reader
- Go to the Adobe Acrobat Reader Download Page.
- Make a note of the version shown on the page and open the Adobe Reader app.
- Go to the Help tab and select About Adobe Reader.
- Check if the Adobe version shown on the page and on Adobe’s website is same.
- In case the versions don’t match, then click on Help tab and select the Check for Updates button.
- Follow the on-screen prompts to update the PDF Viewer.
Repair Adobe Reader
- Close all the running applications and programs and open Adobe Acrobat Reader.
- Go to the Help tab and click Repair Acrobat Installation.
- Allow the application to repair itself and after the repair is complete, restart your computer and check if you can print the document using QuickBooks.
Reinstall Adobe PDF viewer
- Open Run command (press Windows+R) and type appwiz.cpl to open Program and Features window.
- Select View Installed Updates right-click on Adobe and select Uninstall.
- Go to the web page for Adobe Acrobat Reader download.
- Click Install Now and select the correct Windows version from the drop-down list.
- After the update file is downloaded, click Run and the Finish.
Rename Qbprint.qbp File
- If the “unable to locate the PDF file” issue still persists, perform the following steps.
- Open Windows File Manager and tap on the Organize option on the top left corner.
- Select Folder and Search Option.
- Under the View tab, uncheck Show Hidden Files, Folders, or Drives option.
- Go to the Program Data folder in the C Drive and then open Intuit Folder.
- Double-click the QuickBooks folder and right-click on the Qbprint.qbp file to open it.
- Select Rename and add old instead of .qbp (Qbprint.old).
- Save the file and see if the “Unable to Locate PDF Viewer” error still exists.
Read Also: Steps to Fix QuickBooks Update Error 12007
Solution 3: Run QuickBooks PDF and Print Repair tool from tool hub program
- Close QuickBooks desktop and download the latest version of QuickBooks tool hub program on your computer.
- If you’ve already installed the tool hub then open the program.
- After that choose Program Problems from QuickBooks Tool Hub menu.
- Now select the QuickBooks PDF & Print Repair Tool opt from here. Keep noted that this tool will take about one minute to open and run.
- Once this scan process finish, check that your issue should be fixed.
- Lastly retry to view, print, email, or save as a PDF from your QuickBooks Desktop.
We hope that you find the solutions provided in this article helpful in fixing the unable to locate the PDF file error in QuickBooks desktop. If you need further assistance or have issues related to PDFs or QuickBooks, you can contact our 24*7 QuickBooks error support team.