Get the easy methods to resolve QuickBooks unable to connect to remote server problem:

Have you stumbled upon QuickBooks unable to connect to remote server error and don’t know what to do? Well, if yes, then continue reading the article and unleash the process to fix this issue. QuickBooks is a powerful software and easy to use financial management system. Multi-user mode is one such feature of QuickBooks that enables businesses to scale up users in order to simultaneously work in a company file. To use multi-user access a normal PC is setup as a host or a dedicated server is deployed. QuickBooks database server manager is the component that turns the hosting on and bridges QuickBooks workstations to communicate with the company file.

Many times, QuickBooks is unable to connect the remote server especially when the workstation is unable to access the company file. As a result of QB connectivity issues, the user cannot communicate with the QuickBooks company file. There are numerous other factors that lead to QuickBooks unable to connect the remote server issue, which we will be discussing later in this post. This error comes up with an error message stating as:

“Can’t communicate with QuickBooks server”

“QuickBooks desktop unable to connect to the remote server”

“QuickBooks server and workstation communication problems”.

QuickBooks is unable to send your form - Screenshot

To know further details of the error, along with the causes and fixes, the user should continue reading the post. However, if you feel the error to be too technical for you, then give us a call immediately through our helpline i.e. 1-800-761-1787. Our QuickBooks error support professionals will help you out and resolve the issue for you.

You may also see: How to Fix QuickBooks POS Error 193?

Remote Screen

There are various Remote Screen tools available, which includes the discontinued QuickBooks Remote access service from Intuit. The concept is almost always the same: connect remotely to the screen of the system running QuickBooks. When connected, the image from the system is streamed across and user interactions are sent back.

This gives control over the whole system as if the user was physically sitting in front of the system, this is also the main drawback: a remote user has access to the whole system and anyone with the access to the system will be permitted to see what the remote user is working on.

Remote Access to My QuickBooks Cloud

QuickBooks remote access has a great potential for small offices. This requires multi-user access without any expense of an official QuickBooks solution or the inconvenience of being locked out of the system, if remote access tool is used:

  • This basically differs from the actual remote access products in that the user don’t tie up the hosting system. The local user will still be able to run applications on some desktop.
  • This also differs from the hosted QuickBooks solutions in that you have significantly lower cost per user. Moreover, the user needs to keep in mind that he/she is providing own hardware. Cost analyses are complicated sometimes. In case the user is making use of a variety of QuickBooks, add-on products, or using products like Microsoft Excel or data export.

Causes of QuickBooks unable to connect to remote server

As we said before, there can be a couple of factors due to which this error could trouble the users, out of which the common ones are listed below:

  • The very first reason can be if there is an issue with the QuickBooks file hosting or permissions
  • Or when the QuickBooks database server manager is not working on the server
  • Another possible reason could be if the local area network is not in the active state
  • The user could face the same issue if there is not a proper set-up of the QuickBooks server
  • Any third-party firewall can also be one such factor
  • Outdated QuickBooks version can be another cause
  • In case there is a halt in the connection of the QuickBooks server, the user will have to suffer such an error.

Read this Also: Fix a subscription error in QuickBooks desktop

Methods to resolve QuickBooks unable to connect to remote server error

The user can implement a variety of methods to get rid of such an error, which includes the ones listed below. Let us check them out together.

Method 1: Resetting Internet explorer settings to default

The very first method to opt for is to reset internet explorer settings to default. The steps involved under this are as follows:

  • In this method, the user needs to first open the internet explorer browser
  • After that hit a click on the tools menu or the gear icon
  • Now navigate to the internet options
  • Also, click on the advanced tab and then click on the restore advanced settings
Restore advanced settings - Screenshot
  • The next step is to click on the OK tab and also close the browser
  • Now check the error is gone or not.

Method 2: Checking settings webmail preferences

Another method to try is to check settings webmail preferences. The steps to be followed in this are as follows:

  • For this process, the user will have to navigate to the QuickBooks edit menu and also select preferences
  • Also, choose send forms on the left pane
Checking settings webmail preferences - Screenshot
  • And then, select the email account being used and then click on edit, under My preferences
  • The next step is to move to the SMTP server details section and then set the server name and port to the email provider settings in the edit email info screen
  • The last step in the process is to set up email service in QuickBooks for a list of SMTP server and ports

Related article: How to Setup and Configure Email Services in QuickBooks?

Method 3: Creating the network data file (.ND file)

In case the above two methods failed to work, then in that case, the user needs to create the network data file. This can be done as follows:

Intuit QuickBooks Database Server Manager (GIF Image) - Screenshot
  • To begin with, the user needs to press the Windows key once
  • And then, type in QuickBooks database server manager
  • After that, choose the database server manager
  • Next, in case you cannot find the QuickBooks database server manager in the program list, then you might need to uninstall and reinstall QB
  • Followed by confirming the installation process
  • Now go to the QuickBooks database server manager window and browser to the location of the folder containing the company file, the user will have to click add folder.
  • You need to click on scan now when all the folder is added
  • And also scan QB company files
  • At the end of the process, make sure to verify that .nd files are created for each data file.

Method 4: Validating QuickBooks desktop file hosting

The user can validate the QuickBooks desktop file hosting services, as they might conflict between the server and workstations. The steps involved are:

Step 1: Turning off hosting on all workstations

  • For this, the user needs to go to the QuickBooks file menu and select utilities
  • After that choose stop hosting multi-user access option
  • In case you see host multi-user access instead of stop hosting multi-user access, then confirm it by pressing yes.
Host multi-user access - Screenshot Image

Step 2: Turning on hosting on the server computer

  • In this method, the user should first click on the Windows key and then type Windows task manager and then click on enter
  • After that, click on the more details of the task manager windows
  • And also, choose the services tab and place QBBDBMgrN.exe from the list
Add BDBMgrN.exe file - Screenshot
  • Followed by, pressing Windows + R keys to verify the file
  • The next step is to open the run box and then type services.msc and click on OK
Type services.msc in Run Box - Screenshot
  • Now, the user needs to press Q to find the QBDBMgrN.exe
  • And lastly, start the service and select the automatic start option
QuickBooks services are running - Screenshot

Read Also: How to Fix QuickBooks Error 6000, 77?

Method 5: Updating QuickBooks to the latest release

Updating the QuickBooks to the latest release can help in fixing the QuickBooks unable to connect remote server error. The steps to be followed under this are as follows:

Update QuickBooks Desktop - Screenshot 1
  • After that, click on the options tab and also select mark all option
  • The next step is to click on update now tab and also wait to get updates
Update QuickBooks desktop (Screenshot)
  • Lastly, the user should close QuickBooks and reboot the system.

Method 6: Organizing QuickBooks database server manager

If none of the above methods worked in your favor, then in that case organize QuickBooks database server manager, as it might help in fixing the issue up to certain extent. The steps involved under this method are as follows:

  • This is the last message, in which the user needs to type QuickBooks database server manager
  • And then, open the QuickBooks database server manager and remove the existing folders
  • After that add the QuickBooks company file folder in the database manager
Scan and Add Folder option in QuickBooks Database Server Manager - Screenshot
  • And towards the end, scan the folder and make the notes of the errors in database server manager.
QuickBooks database server manager (Start Scan) - Screenshot

Similar article: Resolve QuickBooks failed to create accountant’s copy error


This drives us towards the end of the article, where we expect that after implementing the measures and methods above, the user might be able to get rid of the error easily. If in case, the QuickBooks user is till unable to connect to the remote server, then it is highly recommended to immediately look for technical assistance.

You can directly connect with our dedicated support team at 1-800-761-1787, and our QuickBooks desktop support team and accounting experts will be there to assist you in a single call.


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