Complete guide to identify and fix the QuickBooks Abort Error
Getting stumbled upon errors in QuickBooks is pretty common as the software involves a lot of complex algorithms. One such error quite commonly encountered in the software is the “QuickBooks Abort error”. This particular error indicates damaged QBWUSER.ini. As a result of this error, QuickBooks might crash unexpectedly. The best thing about QuickBooks software is that all the errors that appear can be resolved by a few sets of steps. And same applies to the abort error, as it can be resolved by performing the right procedures and steps listed in this article. To get a better grip on to such an error, read this segment carefully till the end.
However, if you are short of time, then an alternative for you is to consult a QuickBooks error technical support team and U.S. based accounting professionals, who can help you in resolving this connection has been lost or QuickBooks Abort Error within least possible time. You can simply connect with us using our helpline i.e. 1-800-761-1787, and we will be there to rectify the error for permanently.
Read Also: Resolve Common Sales Tax Issues in QuickBooks Desktop
What is QuickBooks Abort Error and Why It Occurs?
Just like other common errors, QuickBooks desktop abort error or QuickBooks Connection has been Lost error can also impact the productivity of the businesses using it. The error is primarily caused because of a file that is damaged such as QBWUSER.INI. It can lead to system crashes etc. Another big problem that this error presents its users with is that it can corrupt files as it makes the frequent system crash while the files are being saved. Several other operations are delayed, and users have to face the lag in other to complete simple tasks.
When this error occurs, you may see the following error message on your desktop screen:
| Error | Description |
|---|---|
| Connection Has Been Lost | The connection to the company files has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered |
Abort error in QuickBooks desktop has a handful of reasons for occurring. So, here is the list of one of the most common reasons behind this error:
- Users on a multi-user mode network are using different versions of QuickBooks Desktop.
- Several computers on the same network are configured to host the QuickBooks Company file.
- The folder where the company file is saved needs additional permission.
- Windows power management settings are activated in hibernation mode or sleep mode, hence causing the system to sleep at unexpected timings and, thus, the crashing of the software.
- As mentioned earlier, the primary cause of this error is nothing but QBWUSER.INI being missing or damaged.
- Your firewall is blocking access to the network.
- It can happen in case the company file is present on a portable drive, another computer or on an entirely different network and the connection is interrupted due to the storage or bandwidth of the device.
Symptoms of the Abort Error Message in QuickBooks
It is essential for you to be able to determine the error when its symptoms appear on the device. So, here are some of the symptoms that you might encounter when your device is dealing with the issue of Abort Error:
- This error causes the random crashing of the system.
- You might experience frequent shutdowns, and that too without any error message.
- In Windows 8, specifically, the QuickBooks Desktop gets terminated out of nowhere.
- The software freezes regularly, and it shuts down the whole program automatically.
- You may see QuickBooks unrecoverable error message with an error description.
- The program will be aborted, and there is also a chance of Fatal App Exit.
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Quick Methods to troubleshoot the QuickBooks Abort Error
As we have now discussed the causes as well as the symptoms of this QuickBooks desktop abort error message, let us discuss some of the methods with which we can fix the error. QuickBooks desktop needs proper and regular network connection to the data file from the server. Thus, you need to ensure that the hosting status of QuickBooks on your system is right, in a multi-user environment. You need to perform the following steps:
- Click on the File menu.
- Further, choose the Utilities tab.
- Moreover, select Stop Hosting multi-user access option.
This is equally important to configure windows firewall to work well with QuickBooks desktop. As firewall can block essential network access in turn blocking access to many QuickBooks programs. Continue with the measures ahead for fixing the error properly.
Method #1: Disable the Antivirus program and Windows defender
For Antivirus program
Implement the below-given instructions to temporarily turn off the antivirus program.
- Users require access to the antivirus software, once logged in, visit the Settings of the program.
- Here, search for the Option to disable the program and click on it.
- Save the changes and restart the device.
For Windows Defender
If you have enabled the Windows Defender, you should get it disabled by performing the steps given as under:
- Hit a click on the typing space beside the windows icon, and type Window Defender.
- Click on the very First option that appears on the list.
- Search for the option with which you can Disable the Windows Defender.
- Once done, Save the changes and restart the device.
Method #2: Checking the hosting status of QuickBooks software
This next method requires that users check the hosting settings in QuickBooks, the steps for which are given below:
- In this method, you need to visit the Files menu.
- Click on the Utilities option.
- After that, hit a click on Stop hosting to multi-user access.
- Followed by opening the company file on the multi-user mode.
- Lastly, look for the check-mark in box stating “Open file in multi-user mode” and you are good to go.
Read also: Fixation of QuickBooks Error 140305 while running financial exchange
Method #3: Use QuickBooks Install Diagnostic Tool, from QuickBooks Tool Hub
To resolve the ongoing issue, you need to use QuickBooks Tool Hub, which can help you in resolving common QuickBooks errors.
Step 1: Download the QuickBooks Tool Hub
You should at first download the Tool Hub program from the official Intuit website, the procedure for which is given as under:
- First of all, Download the QuickBooks Tool Hub file and save the file to your system.
- Open the file you downloaded named with QuickBooksToolHub.exe.
- Now just follow the on-screen instructions to install and agree to the terms and conditions.
- Once the installation is completes, open the tool hub by hitting double-clicking on the Tool hub icon.
Step 2: Run QuickBooks Install Diagnostic Tool
- Open the QuickBooks Tool Hub program.
- In the tool hub, choose the Installation Issues tab.
- Choose the QuickBooks Install Diagnostic Tool from here and run it. (Note: This tool may take up to 20 minutes or lesser than it.)
- Once the QBinstall diagnostic tool successfully scanned and fixed the problem, reboot your computer.
- Now launch the desktop version of QuickBooks to complete the process.
Method #4: Change the filename of ‘QBWUSER.INI’ file
- Start with locating the folder where the ‘QBWUSER.INI’ file is saved.
- In case the file is not located even after searching the storage, check whether the hidden files and folder option is disabled or not, if it is not disabled then disable the option and Apply the setting.
- Now, once the file is located, right-click on the file and select Rename option.
- Hit a click on the text box after the filename and add ‘.odd’
- Once done, rename both the ‘Entitlement data store‘ and ‘.ecml’ file‘
- After all the files are renamed, open the company file to complete the process.
Method #5: Run verify and rebuild data utility
Following are the steps to run verify and rebuild data utility:
- Firstly, open QuickBooks desktop and select the File menu. After that, click on the Utilities option, and along with that click on Verify data.
- In case no error message gets displayed after verifying the data, then no need to run the Rebuild tool.
- However, if the error message stating “Your data has lost integrity” appears on the screen, then you will be required to repair the damaged data file.
- Next, select the Utilities option under the File menu and then click on the Rebuild data option.
- Once done with that, hit a click on OK tab on the backup company file popup window.
- Select a location on the system to save the backup of the company file and then hit OK button.
- After the backup file is successful saved on the desktop, the data rebuild process will begin.
- The final step is to Restore the backup of the company file by selecting Backup option from the File menu.
Method #6: Use QuickBooks file doctor tool
File Doctor Tool is one important tool that is a use to fix a large number of issues within QuickBooks. The steps for using the tool are given as under:
- In order to use the QuickBooks file doctor tool, you will have to download it first.
- Save the file on the system.
- Next step is to open the file downloaded earlier. It should be noted that the file can be found as QBFD.exe.
- Once done with that, you need to carry out the on-screen prompts and install file doctor tool in QuickBooks.
- The tool will run automatically or launch by double-clicking it.
Read this also: How to set up QuickBooks Desktop to work from home?
Method #7: Configuring Windows firewall manually
You can try configuring the firewall settings manually if none of the above methods work. This can be done by carrying out the steps below:
- You need to first open the Windows start menu.
- Type in Windows firewall and open the same.
- Choose the Advanced settings.
- Followed by right clicking the Inbound rules and then choosing the New rule option.
- Now choose the Port and then hit Next. Now, ensure that TCP is selected.
- After also, in the Specific local ports field, enter the Specific ports needed for QuickBooks.
- Choose Next and also, choose the Allow the connection and hit Next tab.
- Ascertain that all the profiles are marked and then hit Next.
- Now create a rule and also name it and end the process by hitting Finish tab.
Method#8: Resolve using the task manager
You can make use of the task manager to fix ABORT Problem – connection to the company file has been lost. The steps to be followed are as follows:
- Starting off with closing QuickBooks and ending QuickBooks programs in the task manager.
- Furthermore, highlight All applications that begin with QB, QuickBooks, and Intuit.
- Hit a click on End Task tab.
- Finish the process by running Repair QuickBooks desktop.
Method #9: Grant permissions for the QuickBooks Installation folder
Another resolution that can resolve this error involves granting the necessary permissions to the installation folder of QuickBooks. If you are unsure about the process, just pay heed to the below-given set of instructions:
- Press the Windows + E keys together to open Windows File Explorer.
- Navigate to the following location “C:/Program Files/Common Files.”
- Then modify the security settings for the common files folder.
- Right-click on the folder and choose “Properties,”
- After that move to “Security” tab and click on “Edit“.
- Now go to “Group or Usernames” tab and select “Users“.
- Here you need to move to Users tab and change and enable the write, read, read, and execute rights.
- Click on Apply and Ok button to save the changes.
See Also: QuickBooks Multi User Mode Not Working – How to Fix it?
Conclusion!
We hope that this article helped you to tackle QuickBooks keeps aborting message on your system. In case you are experiencing the same error message even after going through all the above-mentioned methods, you should immediately contact our QuickBooks Support team for quick and precise solutions. Our accounting professionals and CPAs have cutting-edge tools and technologies to provide the best services instantly. You can connect us using our helpline i.e. 1-800-761-1787, and our executives will be there to assist you in a single call.
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