Get attuned to the different approaches to fix QuickBooks Error Code 15215 when downloading payroll updates:

Error 15215 in QuickBooks is a frequent error code that users encounter while updating QuickBooks to the latest version or when downloading payroll updates. It usually occurs while performing payroll updates or during maintenance releases. Upon receiving this error, the server error message may stop receiving, or the user may only have limited access. When downloading payroll updates, users may see the following error message on their desktop screens:

Server Not RespondingProblem Error 15215: QuickBooks could not verify the digital signature for the update file.
Error 15215:Unable to verify the digital signature.
QuickBooks Error Code 15215 - Screenshot

We have created this blog post to provide all the necessary information about QuickBooks Error 15215, which includes its symptoms, reasons, and solutions. So, read on! Users can also get in touch with our QuickBooks payroll support team at 1-800-761-1787 and ask them to resolve this error. We own a team comprised U.S based certified accounting professionals who will surely resolve the QuickBooks payroll error code 15215 and various other accounting-related issues within the shortest time possible.

You might also see: QuickBooks Unable to Locate PDF Viewer – How to Fix it?

What is error 15215 in QuickBooks?

QuickBooks payroll update error 15215 can be seen while downloading payroll updates. It occurs due to any kind of conflict with another application running in the system during the payroll upgrade process. The application or software running in the background application might be using excessive bandwidth, ending up in this error. This error is also triggered if the firewall setup blocks the software from connecting with the server.

When this error encounters, the following error message and description can be noticed:

Error number:Error code 15215
Error name:QuickBooks Pro Error 15215
Description:Error 15215: Unable to verify digital signature / Incorrect Configuration of Microsoft Internet Explorer
Developer:Intuit QuickBooks Inc.
Applies to:Windows XP, Vista 7, 8
Possible SolutionClean junk files using disk cleanup, uninstall and re-install QuickBooks.

There can be other aspects related to this QuickBooks error code 15215, which will be discussed later in this article.

Major Causes behind Error 15215 in QuickBooks

One or more of the following reasons may cause QuickBooks Error Code 15215:

  • Users may be receiving this error due to an incorrect configuration of Microsoft IE.
  • QuickBooks accounting software verifies the signature on company files. This error may occur if any file being downloaded during the update process is unable to verify.
  • This error may appear if QuickBooks Installation is incomplete or inappropriate.
  • Windows is virus or malware-infected.
  • Incorrect setup or damaged download of QuickBooks desktop.

Various signs and symptoms that come along with QuickBooks error 15215

Check out the below-given symptoms users may witness when error code 15215 strikes their system.

  • The occurrence of this error may crash the running Windows application.
  • A window will pop up on the screen reporting – ‘Error 15215: Unable to verify digital signature‘.
  • The computer may start freezing while in use.
  • Windows and its applications, as well as peripherals like mouse and keyboard, may start responding slowly.
  • The desktop gets corrupted with Payroll Error 15215 when running the same program.

Read Also: Repair QuickBooks Error 80070057 “The Parameter is incorrect”

Alternatives to fix QuickBooks Error 15215

Now that we have explored the symptoms and causes of update error code 15215, it is time to find out effective solutions. In order to troubleshoot QuickBooks Payroll error 15215, users can follow any of the below-given methods:

Alternative 1: Login as the system administrator

Users should prefer logging in as admins in their systems in order to overpower this QuickBooks error. The procedure for the same is as under:

  • Start off with ensuring that QuickBooks Desktop is closed.
  • Right-click on QuickBooks Desktop icon and select Run as Administrator.
Run QuickBooks as Administrator - Screenshot
  • Now, click on Yes upon receiving the message – “Do you want to allow this program to make changes to the computer?

Alternative 2: Checkmark the Use TLS 1.0 option in Settings

In this method, users need to verify that TLS 1.0 is checked, and TLS 1.1 and TLS 1.2 are unchecked in the Internet Options window of Internet Explorer. Follow the given steps:

  • At first, close the QuickBooks Window.
  • After that, open the Internet Explorer browser.
  • Next, click on Tools, and therein select the Internet Options icon, and tap on Advanced tap.
  • Now hit a click on Advanced Settings and find Use TLS 1.0, Use 1.1, and Use TLS 1.2 options. (Note: User might not find these options on IE old versions).
  • Hit the checkbox before the option to Use TLS 1.0 and unmark the rest of the options.
Verify TLS 1.0 Settings - Screenshot
  • Afterward, click on OK and close the Internet Explorer Internet options window.
  • Restart the Computer for the changes to take effect.
  • Check if any Available Updates show after the system starts. If there is any update available try to download the update again.

Related Article: How to fix QuickBooks Payroll Update Error 15271?

Alternative 3: Restart MS Windows in Selective Startup

Users who are facing this QuickBooks error should consider the option of rebooting their systems in the Selective startup mode, a mode that prohibits unwanted(conflicting) background programs from running. The directions to switch to the selective startup mode are given as under:

  • Towards the beginning, close QuickBooks Desktop.
  • Later on, open the Run Window.
    • For Windows XP: Click on the Start tab and then the Run icon
    • For Windows 7 and vista: Click on the Start tab and all program tab. Also, click on the Accessories tab and Run tab
    • Further, for Windows 8 and 10, press Windows + R keys together.
  • Open the Run window (Windows+R keys) and then type MSConfig. Afterward, hit the OK button.
Type misconfig on run box - Screenshot
  • The System Configuration Utility opens. Just Allow the configuration window to open.
  • Choose Selective Startup and leave the box before Load Startup items unchecked.
Restart MS Windows in Selective Startup - Screenshot
  • Hit a click on Save and then the OK button.
  • Now Restart the computer.
  • Once the restart is successfully done, hit double-click on the QuickBooks Desktop icon to open it and download the current tax table.
  • Follow the previous steps (from 1 to 4) and then Open System Configuration Utility (Open Run Window and type MSCONFIG).
  • Check the Normal Startup box and tap on the OK button.
  • End the process by restarting the computer for changes to take effect.

This action ensures that the system functions in a normal working environment. In case there are items that the users want to remove permanently, then they might need to go to the Microsoft website and look for how to clean boot Windows.

In case the user was successfully able to download the update by clearing the startup items, this will indicate that one or more of the programs in the startup items are conflicting with downloading the QuickBooks desktop payroll update.

Alternative 4: Reboot the system

Another method that QuickBooks users can implement in order to get rid of error 15215 can be to reboot the system. At times, restarting the system works in fixing a few of the bugs, especially the errors related to the internet, network, or printing.

Restart your PC - Screenshot

However, if the method fails to fix the issue and users are still getting the QuickBooks payroll error code 15215 on a recurring basis, then make sure to stop all the background applications or jump to the next method.

See Also: How to Troubleshoot QuickBooks Payroll Error Code 30159?

Alternative 5: Configure the firewall

At times, the system firewall might block the QuickBooks software from accessing the server. So, it requires to be configured, and the steps involved in this process are as follows:

  • Start by clicking on Control Panel from the start menu.
  • Further, click on the system security, followed by opting for Windows Firewall.
Windows Firewall - Screenshot
  • Select the option to view the Large or Small icons and then select the Windows firewall instantly.
  • Choose the Advanced settings option, and then in the left section of the screen, highlight the Inbound rules.
  • Right-click the Inbound rules, and along with that, hit the New rule option.
Create a new rule in firewall settings - Screenshot
  • Once done with that, select Port from the Rule type section.
Choose Port Option (QuickBooks Database Server Manager) - Screenshot 1
  • From the first set of radio buttons, click on the Specific local ports.
Configuring QuickBooks firewall and security exceptions - Screenshot
  • Ensure to separate by a Comma and then click on Next once done.
  • Hit click on Next and then choose the option to Allow the connection.
Allow the connection - Screenshot
  • Choose Network type if this rule is to applied.
  • Now, make sure to keep all the options checked before clicking Next, especially when switching from one network connection to another quite often.
Firewall Setting up in QBDBSM - Screenshot
  • Ensure to repeat the same steps for Outbound rules.

Alternative 6: Install updates manually

In case none of the above methods work, then install the updates manually. The steps to be followed here are:

  • Navigate to the update QuickBooks option.
  • Ensure that the Product is selected.
  • Hit click on the Change tab and then select the QuickBooks product.
  • Select the Update option and choose the location for the file to be saved.
  • Make sure to select the Save option.
  • Locate the file downloaded in the above step.
  • Double-click the Install the update tab and restart the Windows.
  • Open QuickBooks to check if the latest update has been downloaded or not.

Points to remember

  • The above steps are written in context to the system working in a normal mode. In case users are able to spot the items that users wish to remove permanently, then they can check out the process to clean boot Windows from the official Microsoft website.
  • In case the user is successfully able to download the update by removing the startup items, then it indicates that the programs might be conflicting with the downloading of the QuickBooks payroll update.

See Also: Install Multiple QuickBooks Desktop Versions on One Computer


The above-listed solutions are among the most dependable ways to fix QuickBooks payroll error code 15215. These methods are recommended by our experts to correct this error. In case the issue persists regardless of performing these methods, and users are unable to fix it, they can immediately call our QuickBooks error support team, and we will be glad to offer re-paid and accurate solutions for this error.

Call us now at the dedicated customer support line i.e. 1-800-761-1787, and avail instant support from our executives and certified professionals.

Frequently Asked Questions(FAQs)

Q1. What is error 15215 in QuickBooks?

A1. QuickBooks Error 15215 is an installation error in QuickBooks and belongs to the 15xxx series of QuickBooks errors that hamper the installation process of QuickBooks.

Q2. What causes Error 15215?

A2. The major causes behind the error are:
Incorrect configuration of Microsoft IE.
The file being downloaded during the update process is unable to verify.
The QuickBooks Installation is incomplete.
Windows is virus or malware-infected.
The source of the installation, like the CD, might be corrupted.

Q3. How can I fix Error 15215 in QuickBooks?

A3. The various approaches for troubleshooting this error are:
Method 1: Log in as a system administrator
Method 2: Enable the option to Use TLS 1.0
Method 3: Use the Safe Mode for installing QuickBooks.
Method 4: Make changes to the Firewall settings


Other helpful support articles:

Ways to Fix QuickBooks install error 1402

Fixing QuickBooks Scheduled Backups are NOT working in Windows 10?

Fix QuickBooks Update Error 1328: C:config.msiPT* File Issue

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