The QuickBooks Desktop has evolved as multitudinous featured accounting software that has eased down the complexities involved in the accounting domain. This software has firmly established itself across businesses and has contributed to ensuring financial up-growth while maintaining ease of work. QuickBooks users are, however, obstructed by various errors while working with this feature-loaded accounting software. One such error that has been a source of botheration for users is Error Code 15102, an error that shows up while updating your QuickBooks payroll updates. However, this article shall help you troubleshoot QuickBooks Error 15102 with utmost ease.

If you get trampled by any technical difficulty while performing the troubleshooting steps or are skeptical about performing the steps, then in that case, we encourage you to get in contact with our U.S- based Support Team at 1-800-761-1787.

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A Brief Overview of QuickBooks Payroll Error 15102

This error is an update error that is encountered by users while getting their QuickBooks payroll updated. It may show up for different reasons and is also associated with various signs and symptoms. It is pertinent to note that there is a plethora of different payroll-related update errors that may halt your update process, and each one of them has a unique set of causes and troubleshooting solutions to resolve them. QB Error code 15102 comes in the form of an error message that appears as “Error 15102: Failed to reset update.

What causes QuickBooks Error 15102 to disrupt the payroll update?

There are various causative factors that may instigate this payroll update error within QuickBooks. The causes given below propel the QuickBooks Error 15102:

  • QuickBooks may be running in multi-user mode in a terminal services environment, which might be a major cause of such an error.
  • If the shared download option is enabled while the download URL is invalid, then also this error may show up.
  • Another conspicuous reason behind the error may be if you aren’t logged in as a Windows administrator or aren’t running the application as an administrator.
  • The QuickBooks Desktop you’re using may not be the most recent version. This also reflects the QuickBooks Error message 15102.

What signs indicate the QuickBooks Error Code 15102?

The following symptoms appear when QB error code 15102 occurs:

  • This error message shows up on the screen when you try to update the payroll.
  • The update for your QuickBooks payroll subscription service cannot be downloaded.
  • QuickBooks freezes periodically for a few seconds, and the PC performs slowly.
  • Your system responds slowly to the keyboard or mouse inputs.

Read Also: How to Solve QuickBooks Multi-User Mode Not Working?

Updated Solutions to Troubleshoot QuickBooks Error 15102

Below are elaborated effective solutions to get rid of this payroll update error.

Solution 1: Enable Single User Mode in QuickBooks

You need to make sure that the single-user mode is enabled in QuickBooks. Follow the directions below:

  • To begin with, make sure to log out every user on the network before using QuickBooks in multi-user mode.
  • Subsequently, launch QuickBooks on the computer that is having issues with the payroll updates.
  • Upon launching the QuickBooks software, hit on the File menu and then opt to Switch to Single-User mode.
Switch company file to single-user mode - Screenshot
  • Finally, attempt to update QuickBooks Payroll and observe whether this solution helped in troubleshooting this error.             

Solution 2: Check the location of the Shared Download

The shared location needs to be necessarily enabled to enable a successful QuickBooks payroll update. As such, follow the directions below to ensure the same:

  • Launch the QuickBooks software, then choose the Help tab, followed by opting for the Product Information. You can also visit the Product Information Window by simply hitting the F2 key on your keyboard.
Product Information - Screenshot Image
  • You should now observe the location where the downloaded file will be saved.
  • Now, hit on Update QuickBooks within the Help tab.
Update QuickBooks Desktop - Screenshot Image 1 (2)
  • Under the Options tab, double-check the download location.
  • If the location is incorrect, you are supposed to edit it and then choose Yes for Shared Download.
  • Finally, hit on Save.

Read it Also: How to Fix QuickBooks Error Code 6175?

Solution 3: Use a new drive letter to map the drive

Using a new drive letter for mapping the drive can fix the error 15102 in QuickBooks desktop.

  • Before you begin, make sure to make an exit from your QuickBooks software.
  • Afterward, you are required to map your drive to a new Drive Letter.
Assign drive letter - Screenshot
  • You are then required to open the Company File by heading to the mapped drive.
  • Tap on the Update QuickBooks option after hitting on Help.
  • Next, opt for the Options tab.
  • Using the Settings tab, you need to Disable the shared download and then enable it once more.
turn off the shared download - Screenshot
  • Verify that the new mapped-drive letter is being used by the download location.
  • Hit on Save afterward.
  • Finally, make an exit from the QuickBooks program.

Solution 4: Logging in as an Administrator on Windows

It might be possible that the QuickBooks payroll update error 15102 is caused because you did not log in as an admin to your Windows; as such, you do not have the requisite permissions/admin privileges.

  • Initially, hit on the Switch User option after clicking on the Start button.
  • Afterward, pick a user account with administrative privileges.
  • Use the Admin account to log in.
  • Right-click the QuickBooks icon and then choose Run as Administrator.
run as admin-screenshot
  • Finally, check if the solution fixed the ongoing issue.

Solution 5: Try updating the QuickBooks payroll in the Safe Mode

If the above methods fail to fix Error 15102, the user should switch to the Safe Mode and follow up with the manual installation of QuickBooks. The steps for the same are given as under:

  • At first, hit the start menu and then type “msconfig”.
  • Clicking on the icon will open the System Configuration window. The user is now required to click on the Selective Startup checkbox and following that, hit on the Load Services checkbox.
  • When done with both the processes, tap on the Apply tab, and then hit on Ok.
  • Now, go for a system restart and keep tapping the F8 key to unravel the Advanced Boot Options screen.
  • Herein, the user is required to take the cursor to the Safe Mode with Networking option and then press the Enter key.
Safe mode with networking - Screenshot
  • Now, navigate to the website of Intuit and then download the update file for your QuickBooks version. Upon downloading the file double-clicking on it will start the installation of the updates.
  • Following up with the onscreen instructions should install the updates successfully without any occurrence errors.

See Also: Fix “WDDM Service Not Running” Problem in QuickBooks Desktop

Concluding the blog!

As a team of QB professionals, we have made an attempt to make this piece of writing as lucid as possible for your easy understanding. We hope that you should be successful in troubleshooting QuickBooks Error 15102 after following the instructions contained in this article. For additional support, call us at our helpline, i.e., 1-800-761-1787, or type your queries via the Live chat option, where our expert executives will immediately reach out to you.


Q.1. What does QuickBooks Error code 15102 means?

A.1. This error belongs to the 15xxx series of error codes that are related to improper QuickBooks payroll updates.

Q.2. What are the reasons of occurring the payroll error 15102?

A.2. Some common causes behind this error are:
1. QuickBooks may be running in the multi-user mode in a terminal services environment.
2. If the shared download option is enabled while the download URL is invalid.
3. Another major reason behind the error is the user is not logged in as a Windows administrator.

Q.3. What are the signs associated with QuickBooks Error 15102?

A.3. Major symptoms related to such errors are:
1. This error message appears while updating payroll update.
2. The update for the QuickBooks payroll subscription service cannot be downloaded properly.
3. QB freezes frequently, and the PC performs slowly.

Q.4. How do I fix Error 15102 in payroll?

A.4. Some of the common troubleshooting fixes for the error are:
1: Firstly, enable Single-user mode.
2: After that inspect the Shared folder location.
3: Now log in as an administrator.
4: Map the drive using a new drive letter.  

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