Error 5502 in QuickBooks occurs when you try to open your company file after making certain alterations to it. This error may also be caused due to some malfunctioning of the Intuit Sync Manager. The error message that shows up is:

“QuickBooks data has been uploaded, but failed to connect via the server”

Major factors that lead to QuickBooks Error 5502

  • If the company file has exceeded the size limit.
  • An issue with the QuickBooks Sync manager.
  • Sync Manager not updated for a long time.
  • A damaged .ND file can also result in Error 5502 in QuickBooks.
  • The QuickBooks data files might be corrupted.

Avant-garde solutions to fix Error 5502 in QuickBooks

Solution 1: Move the Company file to another location

  • Visit the QuickBooks Company file folder.
  • After that, right-click on the Company file and click on Copy.
  • Now, paste this onto a newly created folder on the Desktop.
  • Following that, hold down the Ctrl key while opening QuickBooks.
  • Release the Ctrl key when the No Company Open window pops up.
No company open - Screenshot Image
  • When QuickBooks launches, click on Open or restore an existing company option.
Open or restore an existing company - Image
  • Click on Browse and choose the file you moved to the Desktop.

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Solution 2: Change the name of the .ND file

  • Visit the folder containing the company files.
  • Look for the .ND file and right-click on it.
  • Choose Rename.
Rename the .nd files and the .tlg files - Image
  • You need to incorporate ‘.old’ at the end of the file name.
  • Finally, open QuickBooks again and open the Company file.

Solution 3: Update the Sync Manager

  • Open Intuit Sync Manager on your system.
  • Choose a single company at an instance.
  • Now, click on Sync Enabled, followed by hitting on the Disable option.
  • Follow the above procedure for every company.
  • After that, move to the Help option.
  • Go to Manage Sync Data and click on Clear Sync Settings.
Sync all for this bank - Image
  • Click on Ok.
  • Now, exit the sync manager.
  • Finally, rename the sync manager file. For that, head to Users, App Data, Local, Intuit and finally to Sync Manager.
  • Add .old at the end of the file name.

Solution 4: Terminate processes related to QuickBooks

End QBConnector.exe process - Screenshot Image
  • Press the Ctrl + Shift + Esc keys together to open the Task Manager.
  • Click on Processes, and end the following processes:
    • QBDBMgrn.exe
    • QBCFMonitorService.exe
    • QBW32.exe

Also See: QuickBooks Application with Revoked Certificate – How to Fix the Error?

Solution 5: Update QuickBooks Desktop

Update QuickBooks desktop (Screenshot)
  • Run the QuickBooks program.
  • After that, head to the Help menu.
  • Choose Update QuickBooks and then click on Update now option.
  • Now, pick the Get updates options.

Frequently Asked Questions (FAQs)

Q1. What is Error 5502 in QuickBooks?

A1. QuickBooks Error 5502 occurs when you try to change the file size of the company file, or in case the Intuit Sync manager is damaged.

Q2. How do I fix Error 5502 in QuickBooks Pro?

A2. Various methods to resolve Error 5502 are:
1: Rename the .ND file.
2: Change the location of the company files.
3: Update Sync Manager
4: Update QuickBooks Desktop.

Q3. What is QuickBooks Sync Manager?

A3. The QuickBooks Sync Manager allows users for easy creation and maintenance of their duplicated QuickBooks data files. This makes it convenient to access the data from a single database.


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