QuickBooks is perhaps one of the most popular accounting software that is being used by small and medium businesses. Its many efficient features have brought great productivity for the organizations. QuickBooks Payroll comes with many excellent features. However, it is a software in the end and that’s why users often face technical errors on it. One of the common one is QuickBooks Payroll Update Error 15276. This error is generally appears while downloading the new updates for QuickBooks. Moreover, in this article we will discuss about the causes and solutions of this error.

This error generally shows up in the form of an error message that states as:

Error 15276:The payroll update did not complete successfully. One of the files to be updated was in use and could not be replaced.
Error 15276:The update did not complete successfully. One of the files to be updated was in use and could not be replaced.
QuickBooks Payroll Error 15276 - Image


You have an active QuickBooks payroll subscription.

What are the factors contributes to QuickBooks Error 15276?

Below are the main reasons why QuickBooks Payroll 15276 error occurs.

  • Your QuickBooks Desktop version may be incompatible with your Operating system.
  • Installation of incompatible software
  • You may not have an active subscription to QuickBooks Payroll.
  • Another trigger can be if the latest Tax tables may not be set up on your system.
  • Your PC may be infected by a virus that may have affected your QuickBooks files as well.
  • The latest digital signature certificate may not be installed on your system.
  • The error occurs because of incorrect registry entries.

Payroll Error 15276 can affect operations of an organized, but it can be solved too if the users follow the steps mentioned below. In case of further queries, they take assistance directly from the Payroll support team.

You might see also: Steps to fix QuickBooks Payroll Error 15107

Easy Solutions to Resolve QuickBooks Error 15276 Like a Pro

The solutions given below should be enough when it comes to fixing Error code 15276 in QuickBooks payroll. Thus, make sure to follow the instructions one by one.

Solution 1: Run Quick Fix my Program Feature of the QuickBooks Tool Hub

QuickBooks Tool Hub is a set of multiple important tools, launched by Intuit. This powerful tool can assist you to rectify many of technical errors that comes in this application.. The steps to install the tool and run the same are given below:

  • At first, you are required to download the latest version of QuickBooks Tool Hub from Intuit website.
  • After that, press CTRL+J keys to open the download folder.
  • To install and run the program, you need to double click on QuickBooksToolsHub.exe file.
  • Now click on Next, and then all the positive options to agree to the terms of the license.
  • You then need to tap on Next.
  • Followed by clicking on Install button.
  • In the next step tap on Finish opt, once you are done with the installation process.
  • Now launch the tool hub program on your system by double tapping on the tool hub icon created on desktop.
QuickBooks Tool Hub - Icon
  • Within the Tool Hub, you are required to select Programs Problems and choose Quick Fix My Program option.
Program Problems tab in tool hub - Screenshot Image
  • The program will take sometime to scan the file and rectify to it.

Solution 2: Downloading the Latest Tax Table

The steps to download the tax table are given as under:

  • First of all close the QuickBooks software.
  • Then right click on the QuickBooks icon and then select Properties.
  • After this click on the Shortcut tab.
  • On your screen click on the Advanced button.
  • Then Run as administrator and check the box.
  • Once you see OK button click on it twice.
  • Then open QuickBooks on your desktop.
  • You will get Employees button on the top of the screen, click on it.
  • After which click on Get Payroll Updates.
  • Now tick-mark on Download Entire Payroll Update option.
Get payroll updates - Screenshot Image
  • Finally click on Download Latest Update.
  • Once the update is downloaded, get it installed and restart QuickBooks and try the update process once again.

If the problem continues after completing these steps, kindly go for solution method 3 or communicate with one of our QuickBooks payroll support expert through the Live chat support option.

You may see also: How to Fix QuickBooks Error Code 15227?

Solution 3: End the Qbwebconnector.exe service and restart it

Important Pointers:

  • First, check if the payroll subscription is active.
  • Reset the QuickBooks Desktop Update
  • Then check if the payroll service key is accurate

To end the Qbwebconnector.exe service, checkout these steps carefully:

  • Initially, you need to close your QuickBooks and other tasks.
  • After that end the QBwebconnector.exe.file in the Task Manager:
    • Open Task Manager by selecting Ctrl +Alt+Delete keys simultaneously on your keyboard.
    • Then click on the Processes tab.
    • Find and then choose the webconnetor.exe, from the list.
    • Now click on End Process.
End QBConnector.exe process - Screenshot Image
  • Now, you should reopen QuickBooks and retry updating QuickBooks desktop.

Solution 4: Setting up the latest Digital Signature Certificate

The steps to install the updated digital signature certificate are given as under:

  • Under this method, begin with opening the Windows Explorer.
  • For QBW32.exe file, do a Windows Search, this is located in C:\Program Files\Intuit\QuickBooks.
  • You are now required to choose the QuickBooks executable file in this folder.
  • Moving ahead, right-click on the QBW32.exe file and after this select the Properties opt.
  • Followed by, hit a click on Digital Signature tab.
  • Ensure that Intuit Inc. is selected in the signature list.
Digital Signature Details - Image
  • Now click on Details and also click View Certificate, In the Digital Signature Details window,
  • In the next step, you need to select the opt to Install Certificate, In the Certificate window.
  • Once done, hit a click on Next.
Install certificate - Screenshot
  • Then click on Finish.
  • Now you have to restart your computer and after rebooting, open QuickBooks desktop.
  • Lastly, try to download the update again.

If still the issue persists after following the above solutions, the it’s better to move to the next solution.

Read Also: How to Resolve QuickBooks Sync Manager Not Working Problem?

Solution 5: Use Clean Install QuickBooks

The QuickBooks clean install process can be a savior for you. Go through these manual steps listed out below:

  • Kick start the process by opening the Control panel.
  • Head to Programs and Features.
  • After that find the QuickBooks in the list and then click on the same.
  • Moving ahead, select Uninstall/Change option.
Uninstall or Reinstall QuickBooks - Image
  • Wait for the un-installation to finish, and then, rename the QuickBooks folder.
  • Finally, reinstall your QuickBooks Desktop.
  • You will require your license and product keys for registering and activating QuickBooks.

Solution 6: Verifying Internet Explorer Settings

Step 1: First make Internet Explorer as the default browser

Resetting the default browser to Internet explorer - Screenshot

Step 2: And also make sure that the time and date in the computer is correct

Change Data and Time in Windows - Image
  • In the system double click on the Time Display
  • In the Date and Time Window make necessary changes if required.
  • Set it in the appropriate Time Zone.

Step 3: After this check the strength of the Cipher

  • In Internet Explorer 11 navigate to intuit.com
  • On the keyboard click on Alt
  • The Menu Bar will appear click on File and then choose Properties.

Step 4: By selecting Tools and the Internet options, Update Settings

  • Go to Tools and then select Internet Options.
  • On the General tab, select Delete.
  • Now choose Temporary Internet Files and the click on Delete/Clear button.
Delete Temporary Internet files and website files - Image
  • Then Select LAN settings. On the Connection tab.
  • Mark the check box with Automatically Detect Settings.
Automatically Detect Settings checkbox - Screenshot
  • Do make sure that the proxy servers are blank.
  • You can check this with the IT administrator
  • Then click on OK tab.

Step 5: Now move on to Advanced tab

  • Make sure both SSL 2.0 as well as SSL 3.0 is marked.
  • If the box next to Clear for publisher certificate is marked clear it.
Check for publisher’s certification - Image 1
  • On the same Advance tab scroll down and ensure that TLS 1.2 is not check and clear it in case it is marked.

Read Also: How to Terminate the QuickBooks Error 15103 Completely?

Solution 7: Manually resolve this error

To manually resolve this error, you can follow these steps:

  1. To rectify such error, you need to download and run the QuickBooks Payroll update.
  2. Also, restart your computer 2 to 3 times.
  3. Try to update your QuickBooks desktop to latest release version by following these steps:
    • Open the QuickBooks Desktop and go to the Help menu and select Update QuickBooks Desktop.
    • In the Update Now tab, check the Reset Updates box.
    • Click on the Get Updates button and wait for the download to complete.
    • Once the download is finished, close and reopen QuickBooks.

Summing up

We hope the above given methods may help you to solve QuickBooks payroll error 15276. We suggests, if you are not satisfied doing these actions on your own, you can contact to our error support experts for QuickBooks which gives trained experts supports. However, If you are still unable to fix such issue, then just give a call at 1-800-761-1787 to speak with our experts and let them solve the issue on your behalf.


What does QuickBooks Error 15276 states?

The error message reads “The payroll update did not complete successfully. One of the files to be updated was in use and could not be replaced.”

How can I fix Payroll Error 15276?

To fix this error, you should follow the given steps:
1. Use the Quick Fix My Program feature.
2. Also, by Installing the latest Tax Table, you can get rid of from this error.
3. Terminate Qbwebconnector.exe service from the task manager.

What may lead to such errors?

An inactive subscription of QuickBooks Payroll or an outdated digital signature certificate may instigate this error.


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