Were you working on your QuickBooks desktop application and suddenly bumped into Error code 15104? Well, this error is commonly seen when there is a damaged QuickBooks update. Keep one thing in mind the damaged Windows registry is regarded to be the root cause of such types of errors.

When trying to update QuickBooks desktop or downloading the latest tax table updates, you might come across to QuickBooks error code 15104. This error comes within 15XXX series of errors and directly interrupt the payroll process. If you are affected by this error code and looking for the solution for same, then reading this segment might be very helpful for you. This error can be rectified with a few procedures, which we will be discussing further in this segment. To get a better insight into this error, make sure to stick around the space till the end.

Important points to remember

Just in case you have multi-user mode enabled, then it is highly recommended to switch to single user mode. And ensure that the mapped file location is appropriate.

  • You would have to select the Ctrl + 1 keys to open the Product information window.
Product Information - Screenshot Image
Update QuickBooks Desktop 2024 - Screenshot
  • After that, you would be required to click and select the Options tab and ensure that the information in download location is appropriate.
Schedule automatic updates - Image

The drive that you see in the product information window, then the shared download should be set to Yes, which means it should be the exact same as the drive in the download location. Just in case you are making use of Windows Vista, then you are supposed to run your QuickBooks desktop as an admin. Click onto the right mouse tab on QuickBooks icon and also click on run as admin. Choose and click on Continue when the system prompts to run the application. Reset the QuickBooks updates and head to the process further.

Update QuickBooks desktop (Screenshot)

What Triggers the QuickBooks Error 15104?

There can be a bunch of triggers to the QuickBooks error message 15104. Out of the huge list, we have jotted down some of the most common ones. Let us have a look:

  • Just in case you are using QuickBooks in multi-user mode.
  • In case there is any damage in the Windows registry, then it is probable to bump into this error.
  • At the time of installation, the error message related to Error 15104 appears on the screen.
  • If the installation of the software is incomplete.

You may also see: What is QuickBooks Cloud Hosting and How it Works?

Methods you can Implement to Troubleshoot QuickBooks Error 15104

There are a couple of methods that you can implement in the hope that you can easily troubleshoot the QuickBooks error code 15104. Let us explore each of the methods one by one:

Method 1: Installing and uninstalling QuickBooks in selective startup mode

This is the first method that you can opt for to resolve this problem. The steps involved in here are:

Step 1: Prepare the data

Create a Local Backup in QuickBooks - Screenshot Image

Step 2: Start the system in selective startup mode

Sometimes, certain 3rd party apps running in the background can block the important QuickBooks files to work smoothly. In such case, an effective way to get rid of from it, you need to run the system as well as QuickBooks in selective startup mode. Following are the steps to start the system in selective startup mode:

  • Under this process, you are supposed to open the Run tab and press Windows + R keys.
  • Just in case the dialog box is seen, you would have to type “msconfig” command and click Ok tab.
  • Head to the General tab and select Selective startup and Load system services.
  • In the next step, go to the Services tab and select Hide all Microsoft services. Also, select Disable all tab.
Hide all Microsoft services - Screenshot Image
  • Ensure that the Hide all Microsoft services are un-check.
  • You are also supposed to ensure that the Windows installer checkbox is selected from the list of services. Just in case it is not done, then click on the checkbox.
  • Now hit on Ok tab.
  • In last, reboot the system configuration window.

Step 3: Perform a Clean Installation of QuickBooks

Performing a clean installation of the QuickBooks software, including the files and folders that are associated with same. This method can certainly help in getting rid of many annoying errors in QuickBooks.

Step 1: At first, Uninstall QuickBooks and then Delete QuickBooks installation files

  • After that, go to the following folders and delete any QuickBooks folders or files you find:
    • C:\Program Files (x86)\Intuit
    • C:\Program Files\Intuit
    • C:\Program Data\Intuit
    • C:\Users[Your Username]\AppData\Local\Intuit
    • C:\Users[Your Username]\AppData\LocalLow\Intuit
    • C:\Users[Your Username]\AppData\Roaming\Intuit

Step 2: After that, Restart your computer and make a fresh Installation of QuickBooks desktop.

Clean Install Utility - Screenshot
  • After your system opens, you would have to try uninstalling and reinstalling QuickBooks desktop.

Step 4: Move to the normal startup mode

After you have installed QuickBooks on your system, then you would have to restore the system to its normal mode. The steps involved in here are:

  • So as to open the Run command, you need to press Ctrl + R keys.
  • And type in msconfig command and then click on Ok tab.
  • In the next step, choose the Normal start-up in the General tab.
Select normal startup - Screenshot
  • To save the changes, click on OK tab.
  • Once done, reboot the system configuration window.

Also read: How to Install And Use QuickBooks Desktop On Multiple Computers?

Method 2: Using a third-party cleaner program

If the method 1 didn’t work for you, then you are supposed to make use of a third-party cleaner program.

  • You would have to first download and install a third-party cleaner software on the system.
  • And further, you would require to run the software on Windows. This will scan the system, and if it finds any issue in the registry entry, then it will fix it.
  • Make sure that your system is backed up and rebooted.

After performing the above provided 2 solutions, if the QB error 15104 still appears on your screen, then proceed with the next method.

Method 3: Perform a system restore

If none of the methods helped you, then you would have to restore your system. This will involve the following steps:

  • At first, you would have to press the Windows or Start button on your system.
  • After that search for Recovery and click on it to open.
Recovery Option - Image
  • Moving ahead, select Open System Restore option.
  • It will open the System restore window on the system.
System Restore - Image
  • Followed by, choosing the Restore point.
  • Furthermore, you need to hit a click on Scan for affected programs option.
Restore your computer - Screenshot image 1
  • Now hit a click on Next tab and then tap on Finish to complete the restoration process.

Make a note that the system restore would not affect in any way the personal files in the system.

Read Also: Steps to Fix Error 1722 when you install QuickBooks Desktop

Method 4: Running the batch file (Reboot.bat)

Run ‘reboot.bat’ file - Screenshot
  • Under this method, the first step is to close your QuickBooks.
  • After that open the folder that contains the reboot.bat file.
  • In the next step, you need to hit a right-click on ‘reboot.bat’ file and select Run as Administrator option.
    • As per the Windows Folder option settings, the file should appear as bat or reboot.
  • Now wait for a while to complete the process.
  • Once the reboot.bat file utility finishes the process, your windows will automatically close.
  • In last, restart your system and check for the error.

Method 5: Getting Windows updated to the latest release

The QuickBooks error code 15104 may pop up in case the Windows is out-to-dated and hasn’t been updated for a very long time. Using old Windows versions not only prevents users from using the latest features rolled out by Microsoft but also invites a lot of error codes in the system. Thus, it is highly recommended users to update their OS updated to the latest release. Follow the DIY steps to update Windows to latest release.

  • Start the process by hitting on Start button and type ‘Update Windows” in search box.
  • Now, select Windows update window from the list and tap on Open.
  • Herein, search for the Check for updates option and click on same. It will take few seconds to search for the latest available updates.
Check for updates in windows 10 - Screenshot Image
  • The available updates will appear on your screen, here you need to select all the important updates and click on Download.
  • Following that, install the updates from there as well.
  • Once done with that, reboot your system.

Check Also: Fix error 1903 when you install QuickBooks Desktop

Final lines..!

The solutions listed above are a breeze to resolve the QuickBooks payroll update 15104. However, if they fail to succeed, you can seek help from QuickBooks payroll technical support experts who are available all hours of the day to offer quick assistance. You can reach us by calling our dedicated support line i.e., 1-800-761-1787!

FAQs related to QuickBooks Error 15104

What is QuickBooks Error 15104?

It is a technical error appearing in the multi-user mode that indicates an issue with the update process.

Does Updating Windows can cause payroll error 15104?

Yes, updating Windows can cause such errors in QuickBooks program.

What are the DIY steps to fix 15XXX series errors?

Try these tested and verified steps to fix QuickBooks Error 15xxx:
1: You can download the updates as an administrator
2: Also run Quick Fix my Program, from tool hub.
3: Installing a digital signature certificate can also rectify such an error.


Other helpful articles:

Methods to fix QuickBooks bank feed error OLSU 1014

Fix payroll errors: “The file you specified cannot be opened” and “The file exists”

How to Resolve QuickBooks Payroll Error PS034?

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