Learn how to resolve QuickBooks desktop error 15101 when updating QuickBooks Desktop or Payroll:

Abruptly landed into QuickBooks error code 15101? No need to panic, we have got you covered. Often when using QuickBooks premier software, one might crash into such an error. This particular error might happen at the time of downloading or updating QuickBooks payroll or desktop. You can come across this issue when the system freezes for a while. The QuickBooks update error 15101 can be experienced due to a handful of factors, which we will be discussing later in this segment. This error appears on the screen with a warning message i.e., “Error 15101: When updating QuickBooks desktop or payroll”.

Before you head forward, you need to have proper internet settings by configuring your LAN setting on the internet to resolve it. Get a grip of such an error, by going through this segment till the end. Whereas, if you aren’t interested in manually fixing QuickBooks error code 15101, then connecting with our tech geeks using our helpline i.e., 1-800-761-1787 is suggested.

Signs and symptoms of QuickBooks error code 15101

The below stated are the signs and symptoms of QuickBooks error code 15101:

Also see: How to Transfer QuickBooks Desktop from Old Computer to New Computer?

Minimum system requirements for QuickBooks desktop

A few basic system requirements to be maintained in the system:

  • Operating system: Windows XP, Windows Vista, windows 7, windows 8 and above
  • Processor: 2.0 Ghz
  • RAM: 512 MB
  • Internet: Internet connection is required
  • Browser: Internet explorer browser 6.0
  • CD ROM: 4 x CD ROM drive

Causes and fixes to QuickBooks payroll error code 15101

Below listed the causes and the fixes for the QuickBooks error code 15101:

Cause 1: Issues with the internet settings

Solution: Checking the internet explorer settings

  • Under this process, you are supposed to open run windows by pressing the windows + R keys and type INETCPL.CPl on the open box and also hit a click on ok tab.
Type inetcpl.cpl in run box - Screenshot
  • You now have to choose general tab and also click on delete and choose temporary internet files and website files.
  • Heading forward, you need to go for delete tab.
delete all the cookies and temporary internet files in the browser - Screenshot
  • Now choose the connections tab and also click on the LAN settings
  • Furthermore, detect settings and also press ok tab.
Automatically Detect Settings checkbox - Screenshot
  • You now have to head to the advanced tab and scroll down to the security section and check if TLS 1.2 is checked and TLS 1.0 and TLS 1.1 is unchecked.
USE TLS 1.0 is checked option - Image

Cause 2: Missing digital signature certificate

Solution: Installing digital signature certificate

  • This process requires to download and install digital signature certificate in your system.
  • Heading forward, you need to look for and find QBW32.exe file.
  • Windows 7 users can go to windows search option.
  • You also have to click on more results in windows search.
  • Now, click on the computer icon in the search box.
  • In the search box, you need to type QBW32.exe that has type of application.
  • Right click on QBW32.exe and choose properties.
  • Choose digital signature tab and also ascertain that you have selected Intuit Inc. from the signature list.
  • Moreover, click on details.
Digital Signature Details - Image
  • You need to select view certificate in digital signature details window.
  • Now you need to move to certificate window and also select install certificate.
Install certificate - Screenshot
  • You are then supposed to click on next tab until you get a dialog box with finish tab.
  • Also, click on finish tab and then reboot the system.
  • Open the QuickBooks software and complete the process by downloading the update again.

Cause 3: QBWebconnector.exe has stopped working

Solution: Shut down not responding QBConnector.exe file

  • Press and hold Ctrl+ alt + del keys.
  • Run the processes tab and look for QBConnector.exe
End QBConnector.exe process - Screenshot Image
  • Right click on the file and also choose end process.

Read Also: Fixation of QuickBooks Error Code 80040408 – Could Not Start

Miscellaneous solutions to fix error 15101 when updating Desktop or Payroll

You can also follow these methods if the above causes and fixes aren’t able to resolve the problem for you.

Solution 1: Running reboot.bat files

Run ‘reboot.bat’ file - Screenshot
  • This process demands to close QuickBooks software.
  • Right click the QuickBooks icon and also choose properties.
  • Head forward to shortcut tab and also click on open file location.
  • You now have to find the reboot.bat or reboot file from the list on the screen.
  • Moreover, right click the reboot.bat file and also choose run as admin.
  • You are also required to click on yes tab to get user account permission.
  • Now a CMD window will open and display a different file scrolling.
  • Reboot the system.
  • Open QuickBooks desktop and also click on the install option to download the latest updates, if any.

Solution 2: Perform a Clean install of QuickBooks

Clean Install Utility - Screenshot
  • You are supposed to uninstall QuickBooks desktop.
  • Furthermore, rename the installation folder.
  • Download and run clean installation tool or rename the folders manually.
  • Reinstall QuickBooks software.

You may also see: How to fix Script errors after opening Desktop Pro?

Solution: Use Safe mode

Safe mode - Image

Just in case you are using windows and also attached to the internet with a high-speed link, then you would be able to restart the system in safe mode setting with networking mode. You need to restart the system later on.

  • Choose safe mode with networking, and also go for the operating system you wish to use to restart.
  • You now have to click on enter tab.
  • Furthermore, you now have to select a login and also select the system admin which will give you access to all computer programs.
  • You are later required to enter the admin password.
  • Choose yes tab when specific to work in a safe mode setting.
  • You now have to open QuickBooks and also try to perform the task once more that was failed.
  • End the process by rebooting the system.


Heading towards the end of this segment, we expect that the steps and procedures that we have mentioned in above might be of some assistance in tackling the QuickBooks error code 15101. However, if you are dicey with the process or if you continue to land into the same error again and again, then connect with our QuickBooks enterprise support team using our helpline i.e., 1-800-761-1787. Our tech geeks will ensure to provide you with best possible support assistance.


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