All that you needed to know about resolving the Sending Usage Data Error in QuickBooks desktop:

QuickBooks is a multipronged accounting software that has provided a fillip to businesses through coherent management of transactions, payroll and billing. However, while working with QuickBooks desktop, you might encounter myriad of errors and warning messages which might hamper business operations and might even pose a threat to your invaluable data. One such error that obstructs the seamless connectivity to QuickBooks payroll when sending to the payroll service is triggered by an error message:

QuickBooks has encountered a problem sending your usage data

Unable to send usage data error in QuickBooks payroll - Image

In order to get a thorough insight into unable to send usage data error in QuickBooks payroll and to find easy-to-adapt solutions for resolving the same, we suggest you to follow this article to the very end.

What are the Causes that trigger ‘QuickBooks encountered a problem sending your Usage data’ error?

There are several reasons which could lead to error related to sending usage data. Some of the prominent reasons which could lead to this error are mentioned as follows:

  • There already exists a copy of the accountant’s file in QuickBooks desktop.
  • Incorrect date/time zone set on your computer.
  • Your default browser using Expired or Invalid security certificates.
  • Poor Internet connectivity leading to network time out.
  • Firewall or some security software running in the background obstructing QuickBooks access to the internet.

You may also see: Methods to Fix webmail password issues in QuickBooks Desktop

How to resolve the ‘QuickBooks encountered a problem sending your Usage data’ error?

Being aware of the potential causes which lead to ‘payroll error while sending usage data issue‘, you must now be curious to know about the viable methods which can resolve this error, once and for all. SO, LET’S PROCEED!

Method 1: Ensure that your system date and time are set correctly

You are required to ensure whether the date and time on your system have been set correctly. In order to check for the same, follow the steps mentioned below:

Towards the bottom right corner of your screen, on your taskbar, select on the date and time. Ensure that both the date and time have been set correctly. In case not, proceed as follows:

On Windows 8, 10 and 11

System Date and Time Settings - Image
  • Press ‘Windows +R’ keys simultaneously.
  • You can see the Run dialog box pop up on your screen.
  • Type ‘Control Panel’ and hit Enter key.
  • Another alternative method to gain access to the Control panel is by searching for the same in the Settings option of the Start menu.
  • Navigate to: ‘Clock, Language and Region’ and then select ‘Set the time and date
  • Select the ‘Change date and time settings’ option.
  • On the Date and Time tab, click the Change date and time… button.
  • Hit a click the Time and Date tab button.
  • You must set the right date and time and then hit a Click on OK.
    • Click the button to change the time zone . Also, hit a click on the Time Zone dropdown arrow to select the correct time zone.
    • Click to check the Automatically Adjust Clock for Daylight Saving Timebox, if you’re in a daylight savings time zone checkbox.
  • Select ‘OK’ and then again ‘OK‘.
  • Again select the date and time at the bottom right corner of your screen and check to see if the same have been changed to the present date/time.
  • Verify that date and time are correct in system tray.

On Windows Vista and XP:

Change Data and Time in Windows - Image
  • Initially, you need to double-click on the time displayed in your computer’s screen system tray (bottom)
    • In case you are unable to edit the time in your system tray, then select Start < then choose Settings < Navigate to Control Panel < and choose Date and Timing.
  • Click the Date and time, tab in the Date and Time window.
  • And then you can set the time and date.
  • Now hit a click the Time Zone tab and then choose the right time zone .
  • In case you are in daylight saving time zone, be sure to check the Automatically Adjust Clock for Daylight Savings Changes checkbox.
  • Now hit a click on OK.
  • At last, double-click the time in system tray to verify that the updates have been applied.

In case the aforementioned-method doesn’t fix the issue, jump to the subsequent method.

Method 2: Ensure that there exists no Accountant’s copy

Remove-Accountant’s-Copy-Restrictions-Screenshot Image

You are required to look for any Accountant’s copy and ensure that all the restrictions imposed on the same are removed. In order to delete the accountant’s copy, you are required to follow the below mentioned procedure:

  • From the ‘top menu’ bar, select the ‘Edit’ option.
  • Choose ‘Find’, followed by ‘Advanced tab
  • From the filter box that follows, select on ‘Detail Level’ and click on ‘Summary only’.
  • After that select ‘Online Status’ and then navigate to the ‘Online to send’ option.
  • Also, select the ‘Posting Status’ option and click on ‘Either’ tab.
  • Now choose the ‘Find’ button on the top right corner of screen.
  • Finally check to see whether the changes have been applied.

Read it also: How to Troubleshoot QuickBooks Error 6073 and 99001?

Method 3: Remove any Restrictions from the Accountant’s copy

You are required to make sure that all the restrictions associated with the Accountant’s copy have been removed. In order to ensure the same, follow the procedure:

  • Firstly, navigate to ‘File menu’> ‘Send Company File’.
  • Now select on ‘Accountant’s copy’ and then go to Client Activities choose on ‘Remove restrictions’.
Remove restrictions option - Screenshot Image
  • Select ‘Send Company’ File > Accountant’s Copy.

Once done, re-open QuickBooks desktop software and check to see if the issues related to sending your usage data error have been resolved successfully.

Summing Up..!

We hope that the solutions mentioned in this article assisted you towards resolving the QuickBooks payroll problem when sending your usage data error. Our QuickBooks payroll technical support team at 1-800-761-1787 is always committed towards providing you with an indomitable support comprising of the most viable solutions for resolving your issues.


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