All that you needed to know about resolving the QuickBooks payroll error: Failed to send usage data:

No doubt, QuickBooks desktop is a multi-faceted accounting software that comes with various features. It has boosted to businesses through it’s systematic management of transactions, payroll and billing. However, while working with QuickBooks desktop, few users might encounter a a couple of error codes and warning messages on screen which might hamper the business operations. Sometimes, these errors can damage, corrupt or even cause a threat to your important data files. One such error that hinders the seamless connectivity to QuickBooks payroll when sending to the payroll service is triggered by an error message:

QuickBooks has encountered a problem sending your usage data

Unable to send usage data error in QuickBooks payroll - Image

This error is generally occurs when a user creates a copy of an accountant or if an incorrect time zone running on your computer. Moreover, In order to get a thorough insight into unable to send usage data error in QuickBooks payroll and to find easy-to-adapt solutions for resolving the same, we suggest you to follow this article to the very end. thus, keep read on!

What are the Causes that trigger ‘QuickBooks has encountered a problem sending your usage data’ error?

There are several reasons that may lead to sending usage data error in QuickBooks. Some are mentioned as follows:

  • There already exists a copy of the accountant’s file on QuickBooks Desktop.
  • Also, if your system is running on incorrect date/ or time zone.
  • Your default browser uses Expired or Invalid security certificates may also lead to such error.
  • The user can also experience this issue if Internet connection speed is poor.
  • Another trigger can be if firewall or some security software running in the background blocking QuickBooks access to the internet.

You may also see: How to Use Accounts Payable Workflows in QuickBooks Desktop?

How to Resolve QuickBooks Unable to Send Usage Data While Updating Payroll?

Being aware of the possible causes which lead to ‘payroll error while sending usage data issue‘, now you must be curious to know about the DIY methods to rectify this error. SO, LET’S PROCEED!

Method 1: Ensure that your system date and time are set correctly

You are required to ensure that the date and time on your system have been set correctly. In order to check for the same, follow the steps mentioned below:

  • At first, go to bottom right corner of your computer screen’s taskbar, you need to click on the Date and time.
  • Herein, check that both the Date & time are correct. In case not, then proceed as follows:

On Windows 8, 10 and 11

System Date and Time Settings - Image
  • The very first step is to press the ‘Windows +R’ keys simultaneously. You can see the Run dialog box pop up on your screen.
  • And further, type ‘Control Panel’ and hit Enter key.
  • After that, you need to navigate to: ‘Clock, Language and Region’ and then select ‘Set the time and date.’
  • Followed by select the ‘Change date and time settings’ option.
  • Now on the Date and Time tab, hit a click on the Change date and time… button.
  • Once done with that, hit a click on the Time and Date button.
  • You must set the right date and time and then hit click on OK.
    • You should click on the button to Change the time zone. Also, hit a click on the Time Zone drop-down arrow to select the Correct time zone.
    • Also, click again to check the Automatically Adjust Clock for Daylight Saving Timebox, if you’re in a daylight savings time zone checkbox.
  • Now select ‘OK’ and then again ‘OK‘.
  • Again select the Date and time at the bottom right corner of your screen and check to see if the same has been changed to the present date/time.
  • Lastly, verify that the date and time are correct in the system tray.

On Windows Vista and XP:

Change Data and Time in Windows - Image
  • Initially, you need to double-click on time displayed in your computer’s screen system tray (bottom)
    • In case you are unable to Edit the time in your system tray, then select Start < then choose Settings < Navigate to Control Panel < and choose Date and Timing.
  • Later head towards, hit a click on Date and time, tab in the same window.
  • And then you can Set the time and date.
  • Now hit a click the Time Zone tab and then choose the right time zone.
  • In case you are in daylight saving time zone, be sure to check the Automatically Adjust Clock for Daylight Savings Changes checkbox.
  • Moreover, hit a click on OK.
  • At last, double-click the time in the system tray to verify that the updates have been applied.

In case the provide method doesn’t fix the issue, jump to the subsequent method.

Method 2: Ensure that there exists no Accountant’s copy

Here you are required to search for any Accountant’s copy and make sure that all the restrictions imposed on the same are removed. In order to delete the accountant’s copy, you are required to follow the given steps:

Remove-Accountant’s-Copy-Restrictions-Screenshot Image
  • From the ‘Top menu’ bar, select the ‘Edit’ option.
  • And further, you need to tap on ‘Find’, followed by ‘Advanced tab
  • Now from the filter box that follows, you need to select ‘Detail Level’ and hit a click on ‘Summary only’.
  • After that, choose ‘Online Status’ and then navigate to the ‘Online to send’ option.
  • Also, select the ‘Posting Status’ option and click on the ‘Either’ tab.
  • Now choose the ‘Find’ button on the top right corner of the screen.
  • Finally, check to see whether the changes have been applied.

Read it also: How to Troubleshoot QuickBooks Error 6073 and 99001?

Method 3: Remove any Restrictions from the Accountant’s copy

Under this method you are required to make sure that all the restrictions associated with the Accountant’s copy have been removed. In order to ensure the same, follow the procedure:

  • Firstly, navigate to the ‘File menu’ and click on ‘Send Company File’.
  • After that elect ‘Accountant’s copy’ and then go to Client Activities and select the ‘Remove restrictions’ opt.
Remove restrictions option - Screenshot Image
  • Now select ‘Send Company’ File and the tap on Accountant’s Copy.
  • Once the process done, you need to re-open QuickBooks desktop software and check to see if the issues related to sending your usage data error have been resolved successfully.

Summing Up..!

We hope that the solutions mentioned in this article assisted you in resolving the QuickBooks payroll problem when sending your usage data error. However, if still the error code bothers you anywhere, then our QuickBooks payroll technical support team at 1-800-761-1787 is always committed towards providing you with an finest support services. We are available 24/7 in a week.


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