Are you trying to open your QuickBooks company file, but again and again obstructed by the following error message stating as:

WarningDid you move your company file?
DescriptionQuickBooks can’t find your company file. If you moved your QuickBooks company file recently, you’ll point QuickBooks to the location. You can do this by searching for your company file using ‘Find‘ in the start menu.

Error Code: Company file not found
Quick Fix The company file you selected could not be found. You can try one of the following:

1. Choose the ‘Open or Restore Company…’ command from the ‘File‘ menu to look for this file in a different directory.
2. Use the ‘Search‘ tool from the ‘Windows Start Menu‘ to search for this file in your computer.

Well, this is a severe issue and usually occurs because your company file was moved or renamed, and you need to tackle it at the earliest. There are certain conspicuous practical factors that contribute to the company file being missing, which we shall be elucidating in this segment, along with some hand-picked solutions for the same. So, dive into this segment for a better understanding of this error, and also to learn some quick fixes to QuickBooks desktop company file is missing/found or QuickBooks desktop can’t open company file problem.

QuickBooks Company file cannot be found - Screenshot Image

Potential causes behind the QuickBooks company file not found error

Well, as mentioned earlier, there is a myriad of reasons that can lead to QuickBooks company file won’t open issue. We have enlisted some of the common causes below:

  • The company file name is too large
  • The file named QBWUSER.INI is missing or damaged
  • Your hard drive may be damaged can also lead this issue.
  • If the program files are damaged
  • If the QuickBooks desktop version being used by you is incorrect.
  • The QuickBooks data and files are corrupted.
  • You might face this error if there is any issue with the location of the QBW file, which includes access permission.
  • A conflicting QBW.tlg file

Pre-requisites for fixing the QuickBooks company file not found error

Before you directly jump on to the fixation process, there are certain measures that you need to follow, which include:

  1. You need to check whether the issue is with the company file and not with the software.
  2. Ensure that you have an updated QuickBooks version.
  3. We also recommend you to make sure that your QuickBooks program isn’t corrupted.
  4. Only one system should host the company file.

You may read: How to Resolve QuickBooks Failed to Create an Accountant’s Copy Error?

Methods to Resolve the QuickBooks Company File Cannot be Found or Won’t Open Problem

Perform the below-illustrated methods in order to tackle the QuickBooks company file missing error. Let us have a closer look at each of these troubleshooting methods:

Case 1: Accessing the QuickBooks file that is saved locally on the system

Method 1: Look for all the company files

In such a scenario, you need to navigate to the server system and then perform a search for all company files. Ensure to include the asterisk (*) before extension type. The below are the file extensions you need to search for:

  • *.qbw (working files)
  • *.qbb (backup files)
  • *.qba (Accountants copy files)
  • *.qbx (Accountants transfer files)
  • *.qby (Accountant changes files)

After you found the files, note the location and move to the solution. In case the file isn’t detected, you will have to consult an IT professional.

Method 2: Open file in QuickBooks

You would have to access the file through the QuickBooks software. Follow the instructions below:

Step 1: Open the company file or an accountants copy
  • From the File menu, choose Open or restore company.
  • Choose Open a company file and hit Next
Open a company file - Screenshot Image
  • Hit on the Company file.
  • And choose Open option.

Step 2: Restore the backup of the .qbb file extension

  • You would also have to opt for Open or restore company from the File menu.
  • Afterward, hit on the Restore a backup file and choose the Next tab.
Open or restore company-screenshot
  • Subsequently, opt for Local backup.
Local Backup option - Screenshot
  • Choose the Company file and hit Next tab.
  • Select the location where the restored file is to be saved.

Step 3: Restore the Accountants copy transfer file

  • Herein, you need to hit on Open or restore company from the File menu.
  • Furthermore, you would have to choose Convert and accountant’s copy transfer file and hit Next.
convert and accountant’s copy transfer file - Screenshot Image
  • Afterward, choose Next on the ‘If what the accountants copy’ can and can’t do window.
  • Now, hit on the Transfer file and open it.
  • Finally, choose the location where the file will be saved and click on the Save tab.

Also see: How to Fix QuickBooks Abort Error?

Case 2: Accessing QuickBooks file over network

Method 1: Verify the network connectivity

  • Under this process, you would have to spot the name of the server system. Follow the steps below:
    • Hit the Win + R keys.
    • Afterward, open the Run dialog box.
    • The next step is to type in CMD and hit on the Enter key.
    • Type Ipconfig/all and hit on the Enter key.
  • Note the Server names
Ping the Server - Screenshot Image
  • Type Ping and the name of the server in the Next window.
  • Hit on the Enter tab.
  • You will see a reply for each pocket.
    • If you get any packet loss then it means that there are some issues with the network connection.

Method 2: Find the QuickBooks company file

  • Use the Windows feature to look for the file type.
  • Click on Windows start tab and type the extension of the company file along with the asterisk sign (*) in the search programs and files search box:
    • *.qbw (working files)
    • *.qbb (backup files)
    • *.qba (Accountants copy files)
    • *.qbx (Accountants transfer files)
    • *.qby (Accountant changes files)
  • After you have found the file, right-click the file and choose the Open file location tab.
  • Open the File from the right location to eliminate the error.

Read it also: Fix Crash Catcher Issue when Using QuickBooks for Mac

Alternate methods you can try when your QuickBooks company file Won’t open

In case the above methods didn’t work for you, then in that case you can follow the steps below.

Method 1: Copy the company file to a new location

  • This method requires you to Create a New folder in C: drive
  • Subsequently, open the Folder where the company file is saved.
  • Press and Hold the Ctrl key and choose the company file and the corresponding .tlg file.
  • You would then have to right-click and choose the Copy option.
  • Conclude the process by opening the new folder and right-clicking and hitting on the Paste option.

Method 2: Check for the properties and file extension

  • Herein, you would have to open the Folder where the file is saved.
  • Right-click the Company file and hit on the Properties tab.
  • Ensure the type of file is QuickBooks company file and the file size is 7MB.
  • Further, choose the Advanced tab and ensure that boxes to compress and encrypt attributes are unchecked.
  • Hit the OK tab to end the process.

Read Also: Download Bank Feed transactions in QuickBooks Desktop

Winding up!

That was all you need to know to tackle out the QuickBooks can’t find company file or company file is missing problem!. However, if you have any queries or concerns, feel free to call us immediately at 1-800-761-1787! Our 24/7 QuickBooks error support representatives are ready to help you 24/7, 365 days a year!


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