Checkout these methods in order to rectify the QuickBooks Error OL-222 while web Importing from Suntrust:

Users may come across errors of diversified forms when running QuickBooks. One technical issue that has recently come to the forefront when importing from Suntrust to QuickBooks is Error code OL 222. This error implies that QuickBooks was unable to receive a response from the bank server. This snag is generally encountered when the user attempts to import one or multiple characters. If you are facing the same issue and want to get the transactions imported into QuickBooks, you need to abide by a few sets of troubleshooting procedures discussed within the purview of this article.

What QuickBooks OL 222 Error indicates?

QuickBooks error OL 222 or Web Import from Suntrust to QB not working issue shows up when importing transactions to QuickBooks. The error typically shows up as:

“QuickBooks was not able to complete your request. Please contact your financial institution (OL-222).”

The file with .QBO extension may have characters that are mismatching and non-compliant with the standards of the Open Financial Exchange (OFX). Due to this importing transactions to QuickBooks is not possible

Cases leading to QuickBooks Web Import Error (Error code OL-222)

Below are encapsulated some of the notable causes that can provoke this error.

  • User may be trying to import characters that are non-compliant with the OFX standards.
  • Incorrect formatting of the Company file in QuickBooks.
  • Out-to-date QuickBooks version.
  • Interference caused by some unregistered third-party software.
  • Corruption of the company file.
  • Slow internet connection could lead to the error.

You may read also: Steps to Fix QuickBooks Encountered a Problem When Sending Your Usage Data Error

Solutions that can effectively fix QuickBooks Error OL-222

After reading the major causes of this Web Import Error, readers should follow this walkthrough keenly to get this issue fixed at the earliest.

Solution 1: Format QBO file

The first practicable approach to solving the web import error is to rectify the unsupported characters in the .QBO file as these may erupt this error. Abide by the following steps for the same:

  • The first step involves right-clicking on the .QBO file.
  • Following that, click on the Edit tab.
  • The user can pick any text editor program for opening the file.
  • Upon opening the file, find and delete “&amp” since this character is invalid.
  • Once done, proceed by saving the file.
  • Now, try importing the transaction from Suntrust to QuickBooks. If Error code OL 222 does not cease to end, perform the update process of QuickBooks, the steps for which are discussed in the next solution.

Solution 2: Update QuickBooks Desktop

Updating QuickBooks can serve as a panacea to diversified malaise incited by diversified technical errors in QuickBooks, including Error code OL-222. The update process is pretty simple and precise and requires adherence to the following steps:

  • First, make sure that no active Windows of QuickBooks are open in the background.
  • After that, start off by running QuickBooks as an administrator (Choose the Run as administrator option upon right-clicking the QuickBooks icon).
run as admin-screenshot
Update Now Option When Updating QuickBooks - Image
  • The subsequent step is to click on the Get Updates option, and once done with that, hit on the Update Now option.
  • Finally, restart QuickBooks and culminate the process by providing consent to the installation process.

Check Also: How to Fix QuickBooks Payroll Error Code 15218?

Solution 3: Redownload the FIDIR.txt file

Downloading the FIDIR.txt file again can help in fixing QuickBooks Error OL-222. Follow the procedure below for the same.

  • Initially, make an exit from the QuickBooks application.
  • Follow up by copying (Ctrl + C) all the text from the FIDIR.txt file.
  • Thereafter, proceed by creating a new text file and then pasting the text in it.
  • Culminate by saving this file on the Desktop.
  • Rename this file to FIDIR.txt.
  • Following the creation of this new FIDIR file, users need to ensure the deletion of the previous FIDIR.txt file.
  • Now, proceed to ApplicationSupport / 20XX/ Downloads.
  • Here, click on the FIDIR.txt file and delete it.
  • After that, advance to the Applications and while holding the Ctrl key, click on QuickBooks.
  • Now, click on the option to Show Package Contents.
  • After that, proceed by double-clicking the Contents folder.
  • Now, open the Resources folder, and here, delete the FIDIR.txt file from it.
  • User now needs to paste the new FIDIR.txt file into the folder named Downloads and Resources.
  • Once done with the process, make another attempt to import the transaction via the Web Import from Suntrust to QB.

Solution 4: Change Bank Feeds

At times, changing the Bank feeds can fix this Web Import error in QuickBooks.

  • Start off by running QuickBooks and clicking on the Banking menu.
  • Following that, hit on Bank Feeds and thereafter, tap on the option to Change Bank Feeds Mode.
Change Bank Feeds - Image
  • Opt for the Classic Mode and then try to import the .QBO file.

See Also: How to Solve Common QuickBooks Bank Reconciliation Problems?

Solution 5: Creating a Test File

This method is a means of ensuring if Error code OL-222 is caused due to the damaged company file. This is possible by importing the transactions into a new company file, the procedure for which is given below:

  • Start off by clicking on the File option, and thereafter, hit on New Company.
  • Click on Express Start and create a new company named “TestCompany”.
Express Start - Screenshot Image
  • Hit on the Start Working option.
  • Now, try importing the .QBO file in this newly created “TestCompany” file.

That’s all!

This article presented a technical elaboration on the different solutions to fix Web Import from Suntrust to QB not working issue, an issue related to QuickBooks Error Code OL-222. In case of any problems related to the program, always feel free to call our QuickBooks online error support experts at the helpline 1-800-761-1787.


What is QuickBooks Error OL222?

This is one of the many import errors in QuickBooks. It is encountered when importing transactions from Suntrust, and other banks to QuickBooks.

Which file format should be used during the import of transactions?

The CSV or XLS file formats are compatible with the import process from banks to QuickBooks Online. Incorrect QBO file format can lead to QuickBooks OL222 error code.

What is Bank Feeds In QuickBooks?

Bank Feeds option in QuickBooks is used for connecting bank and to download the transactions pretty easily in QuickBooks.

What is FIDIR.tx in QuickBooks?

FIDIR is the abbreviation for Financial Institutions Directory. This directory gets updated upon sending or receiving transactions to and from QuickBooks.


Suggested Reads:

How to Configure Firewall and Security Settings for QuickBooks Desktop?

Steps to Fix QuickBooks Payroll Error Code 30159

How to Convert a QuickBooks for Windows File to QuickBooks for Mac?

Call Now +1-800-761-1787