Reasons & solutions for Crash Catcher issue when using QuickBooks for Mac:

Frequently experiencing issues in QuickBooks can be very much annoying. One such error can be the Crash Catcher Issue QuickBooks is a robust accounting and bookkeeping tool known for its user-friendliness. Using this program is so easy that anyone with even little or no knowledge of accounting can use it to run their business. It’s available for both Mac and Windows operating systems. Today in this blog post, we’ll discuss an unexpected issue faced by QuickBooks for Mac users – the QuickBooks Crash Catcher error. If you have received this error, you can follow the steps provided in this post.

What Triggers QuickBooks Crash Catcher Error?

When the Crash Catcher issue appears, you receive the following message on your computer screen:

“An error has occurred, and QuickBooks must quit.”

QuickBooks Crash Catcher Error - Screenshot Image

One or more of the following reasons may trigger this error:

  • You haven’t updated your QuickBooks application for Mac for a long time.
  • Non-possession of admin privileges may also invoke the crash catcher error in QuickBooks.
  • Your company file is damaged.
  • Some conflicting third-party applications running in the background may also lead to this QuickBooks error.

You must fix the QuickBooks Crash Catcher error as soon as you receive it to avoid further complications, such as data loss. If you know what triggered this issue in your QuickBooks for Mac, you can perform the troubleshooting steps for particular reasons or try them all in the sequence as provided below.

You may see also: What files can I Delete to Free up Space in QuickBooks?

Troubleshooting Crash Catcher Error in QuickBooks Desktop

The crash catcher error shows up when QuickBooks encounters an unexpected issue. You need to follow these given solutions in order to fix and prevent the issue from recurring.

Step 1: Restart your computer

Restart PC - Screenshot Image

Many of the software issues may be fixed by just restarting your computer. QuickBooks desktop functions sometimes get stuck, and restarting the computer can give it a fresh start.

Step 2: Update your QuickBooks desktop

Perform this step if you haven’t updated your QuickBooks for Mac for a long time.

  • Open QuickBooks and navigate to the Help menu.
  • Click on Update QuickBooks and then Update Now.
Update QuickBooks Desktop - Image
  • Select the updates and press Get Updates.
  • Close and Restart QuickBooks.

Step 3: Use Verify and Rebuild utility

Utilities (Verifying the Data or Rebuild Data) - Screenshot

You can skip all the other steps and use Verify and Rebuild utility if there’s any data that needs fixing.

  • Go to the File menu and select Utilities.
  • Click on Verify Data tab and do the following if an error is detected:
    • Go to the File menu and select Utilities.
    • Select Rebuild Data and then Run Verify Data again.
    • If the issue persists, restore a backup.

Also read: How to Transfer QuickBooks Desktop to Another Computer?

Step 4: Run your computer in safe mode

Safe mode - Image
  • Turn off your computer.
  • Turn the computer back on and press and hold the shift key until you see the Windows Desktop.
  • Resume the work you were performing before the crash catcher window appeared.
  • If you receive the Crash Catcher issue even in safe mode, it means some software already installed on your computer is causing the issue.
  • Restart your computer in Normal mode.

Step 5: Create a new user account on your Mac

Create a new user account on your Mac - Screenshot Image

The Crash Catcher issue in QuickBooks is sometimes triggered due to the limited permission or accessibility given to a user. You can follow the steps as given below to create a New Mac OS user.

  • Click on the Apple menu and select System Preferences.
  • Select the Users & Groups icon and press the + button to add a new user with Administrator permissions.
  • Sign in with the new credentials.
  • Open QuickBooks and resume your work.

Step 6: Delete .plist files

Removing the existing .plist file for QuickBooks is essential in order to create a newer one. This process of deleting the files ensures that the file is not damaged, and also removes all the preferences that you might have set up earlier. The steps to be performed therein are as follows:

Step 6.1: Delete User .plist files

  • Head to the desktop at first.
  • Opt for the go option in the finder menu.
  • Keep pressing the Option key.
  • You now have to choose the library option and select the preferences folder.
Delete User .plist files - Screenshot Image
  • Furthermore, look for the .plist files with QuickBooks and the version in the name.
  • Delete the files and move them to the trash.
  • Clear the trash after you are done with moving the files.

Step 6.2: Delete System .plist files

  • You need to open finder and go for Macintosh HD
  • Keep a note that if you are not able to find the Macintosh HD, then you would have to enable it in preferences. Choose the finder and also the preferences.
  • Choose a library and select the preferences folder.
  • You now have to find the .plist files with QuickBooks and the version in the name.
  • You need to move the files you found to the trash.
  • Also, empty the trash when the moving procedure is complete.
  • Later on, reboot the system.

See Also: How to Resolve Overflow Error in QuickBooks Desktop?

Step 7: Updating Windows Operating System

The final step requires users to get their windows operating system updated to the latest available release. For that, proceed as per the instructions given below:

  • Tap on the windows start menu and then type in ”update” in the search box.
  • Double-click on the System update menu to open the same, followed by choosing the Search for updates option.
  • Mark all the relevant updates, especially the updates related to Microsoft components, including MSXML, C++, and .NET Framework.
  • Download the updates and then allow for the automatic installation of these updates after the system restart.

Wrapping up!

We have created this post after consulting our experts and listed the best possible solutions to the Crash Catcher issue in QuickBooks for Mac. We hope that you find it informative and helpful! In case the issue persists, or you need any assistance with QuickBooks for Mac – feel free to contact our certified QuickBooks desktop support experts at 1-800-761-1787


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