How to Fix QuickBooks Payroll Update Error 15102?

Bothered by payroll update error 15102? Well, as the name suggests, it is a QuickBooks payroll update error that can be experienced in case there is some sort of internet connection issue or if there aren’t sufficient admin rights being used. This error tends to be an update error that occurs with a warning message:

Failed to reset update.

You might come across the QuickBooks payroll update error 15102 due to a handful of reasons, which are discussed later in this segment along with the rectification methods. To get a better understanding of this error, make sure to keep scrolling the segment till the end.

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What lands you into QuickBooks error 15102?

You can end up into QuickBooks error message 15102 due to the following factors:

• One of the basic reasons why error 15102 shows up is when QuickBooks is running in a terminal services environment in multi-user mode.
• Another reason can be if a specified download location isn’t accessible or is invalid, and not just that but the shared download is also turned on.
• You can further end up in such error if you aren’t logged in as admin or running the application as admin
• The QuickBooks Desktop you’re using may not be the most recent version.

What signs indicate the QuickBooks error code 15102?

The following symptoms appear when error code 15102 occurs:

• Error message 15102 shows up on the screen when you try to update the payroll.
• The update for your QuickBooks payroll subscription service cannot be downloaded.
• QuickBooks freezes repeatedly for a few seconds, and the system performs slowly.

Read Also: How to Solve QuickBooks Multi-User Mode Not Working?

Quick Solutions to fix QuickBooks error 15102

You can try performing the following methods to get rid of the QuickBooks payroll update error 15102.

Solution 1: Enable Single User Mode in QuickBooks

• To start the process, you need to log out every user on the network before using QuickBooks in multi-user mode.
• After that, launch QuickBooks on the system having the issue with payroll updates.
• The next step is to click on File menu and then go for Switch to single user mode.

• Lastly, you need to update QuickBooks payroll and check if the issue is resolved.

Read it Also: How to Fix QuickBooks Error Code 6175?

Solution 2: Remap the drive to a new letter in case the download location is correct

You need to simply perform the steps to remap the drive.

• To begin with, you need to close QuickBooks company file.
• After which, you need to remap the network drive to a New Drive letter.

• And then, open the company file by simply using the new mapped drive letter.
• Followed by, selecting Help and also go for Update QuickBooks.
• The next step is to click on the Options tab.
• Also, turn the Shared download off and then back on again.

• You will then have to check if the download location is using the new mapped-drive letter.
• The user is then required to click on Save and then click on Close tab.
• The last step here is to download the latest tax table again.

Solution 3: Run QuickBooks desktop as admin

• For this, you need to first right click on QuickBooks icon and further go for Run as admin.

• You are then required to click on Continue tab when the User account control asks to run the application.
• Also, reset QuickBooks updates.

Solution 4: Make sure that the mapped file location is correct

• The very first step is to open the Product information Window, press Ctrl and 1 key or F2 key.

• After this, find the Mapped path.
• Also, choose Help and then Update QuickBooks desktop.

• You further have to click on Options tab and ensure that the information in download location is perfect.
• After this, note that the drive in the download location should be the same that shows in the product information window if shared download is set to Yes.
• Also, the directory in the download location should be the same as QuickBooks installation directory and when shared it is set to No.
• If the location is incorrect then change the State of the location and further go for one of the following.
• You also have to opt for No for Shared download if Yes is opted for shared download.
• The next step is to click on Save.
• And click on Save tab.
• The last step is to click on Close and download the latest tax table again.

Solution 5: Update QuickBooks in safe mode

• At first, press the Start menu and then type “msconfig” to open System Configuration window.
• After that click on Selective Startup checkbox.
• Further, hit on Load Services checkbox and click on Apply and OK tab.

• Now reboot your system and press F8 key repeatedly.
• Once the Advanced Boot Options screen open, select Safe Mode with Networking option.
• Then press the Enter key.

• Towards the end, update your QuickBooks software one more time and check the QuickBooks payroll error 15102 is resolved.

See Also: Fix “WDDM Service Not Running” Problem in QuickBooks Desktop

Concluding the blog!

Fixing payroll errors like 15102 is similar to any other error in QuickBooks, and especially when you have the above steps handy, then fixing the issue becomes easy. If in case your issue is appearing on the screen again and again, then you definitely need some professional assistance. Try calling our experts at 1-800-761-1787, and you can directly connect with our QuickBooks payroll support team and they would help you with your queries instantly.

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