Learn how to rectify the QuickBooks crash error while sending an email:
Trying to send emails in QuickBooks, but the software crashed? QuickBooks crashing can be one of most annoying issues one might come across. The QuickBooks feature that lets you manage basic and advanced accounting also allows you to send emails without any issue. However, due to some unwanted reasons, your software might crash when sending emails. To help you tackle through this error, here we are with this segment sharing the quick fixes of QuickBooks crashing error when sending emails. Thus, keep read on...!
Why QuickBooks Desktop Crashing when Sending Emails?
According to experts, QuickBooks crashing when sending emails is not a random issue. It generally encounters when there is a conflict between QuickBooks and your email configuration. Another reason can be if there is any permission problem or damaged file. This error usually appears at the time you are trying to send invoices, reports or any transactions.
Situations when QuickBooks may crash while sending Emails
You may experience the QuickBooks crashing issue while you attempt to send your invoices and transactions over email. However, this error may also come up in the following instances:
- When attaching a company file to your email
- You attempt to use the Send Forms function in QuickBooks.
What factors lead to QuickBooks desktop crashing when sending email?
Here are a few factors that can trigger QuickBooks desktop crashing when sending email. Let’s understand the exact reasons behind it.
- In case QuickBooks is showing a connection issue with the email server, you might come across crashing issue.
- In case there are any conflicts with Windows or Email Settings.
- If there is damaged Microsoft Windows components, then experiencing the same issue is possible.
- If there are third-party applications causing the connection breakage to the email server.
- In case the firewall or antivirus running the background is disturbing the connection.
You may also see: How to Fix QuickBooks Error Code 6189, 816?
Solution steps to fix QuickBooks crashing error when sending emails
You can try fixing the QuickBooks crashing error when sending emails using the steps and procedures shared below:
Fix 1: Update QuickBooks desktop
- Launch QuickBooks and proceed to the Help tab.
- Go for the Update QuickBooks desktop option and click on Update now.
- You now have to choose Reset update.
- Go for Get updates to start the update process.
- And then, you will have to restart QuickBooks.
Fix 2: Adjust webmail preferences settings
- Under this process, open QuickBooks and head to the Edit menu.
- After that choose Preferences.
- In the Preferences menu hit a click on Send forms.
- Once done, choose Email account and click on Edit tab.
- Ascertain that the SSL box being checked.
- Also ensuring that the Server name is correct.
- If the outgoing mail is set as ‘’SMTP. mail.gmail.com’’, change the name to intuit.SMTP.mail.gmail.com.
- Hit a click on OK tab.
- Reboot the system QuickBooks and also send a test email to yourself.
Also see: Methods to fix QuickBooks Internet explorer is Turned off error
Fix 3: Use Secure Webmail
You need to use secure webmail within QuickBooks using the steps below to ensure that the error gets resolved.
- To start with, open QuickBooks and move to Edit menu.
- Go for Preferences tab and then proceed to Send forms.
- Next step is to choose Webmail.
- Once done click on Add tab and further choose Email service provider from the list.
- Next step is to enter the Email address carefully.
- Ascertain to select Use Enhanced security.
- Maintain Secure email configuration.
- Now hit on OK tab.
- The last step is to reopen QuickBooks and further log in with the correct email credentials.
Fix 4: Configure Firewall settings
You need to configure the Firewall to make sure that it is not causing the crashing of QuickBooks desktop. The procedure for the same is given as follows:
- First of all, Add QuickBooks in the Firewall Exceptions.
- Then, set up QuickBooks and Add QuickBooks port exceptions in the Firewall.
- If the above steps didn't fixed the issue, try to Temporarily disable the Firewall.
Read Also: How to Fix QuickBooks Payroll Error PS077, or Error PS032?
Fix 5: Repair QuickBooks MAPI32.dll file
- Close all open programs that are running on the background.
- Head to the Windows Start menu and further enter File explorer to open it.
- Now go to C:\Windows\System32 folder.
- Next step is to find and rename the current MAPI32.dll file to .old.
- Also rename the file and reboot the system.
- Once done, your Windows will automatically detect the missing file and further try repairing it and creating a new MAPI32.dll file.
- Once the system restarts, open QuickBooks and also try to send an email to test.
In case the issue continues, you will have to reinstall the MAPI32.dll from the original source or restore it from the installation disk.
Fix 6: Work on QuickBooks Repair
If none of the above steps helped in fixing the QuickBooks crashing error when sending emails, you can try fixing the error using the steps to repair QuickBooks.
- Start by login to Windows as System admin.
- Then backup the QuickBooks data files.
- Once done, enter Control panel and find Program and features there.
- Move to QuickBooks in the list of programs.
- Hit a click on Uninstall/change and then go for Continue tab.
- The next step is to choose Repair tab and also click on Next to begin the repair process.
- The last step here is to reboot the system.
Final Words
QuickBooks crashing issue while sending emails usually linked to email integration issues or system conflicts. In most cases, this error can be traced back to settings like email configuration, MAPI file damage or lack of system admin permissions.
I hope by using the methods shared above helped you in fixing QuickBooks crashing error when sending emails. But if not, then in that scenario, you need assistance from someone who understand the core of the QuickBooks software. And thus, you can simply dial our customer support assistance i.e., +1-800-761-1787, and get assistance from our certified ProAdvisors immediately. Our QuickBooks error support team will ensure that your issue gets resolved easily and immediately.
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