Get the latest solution to resolve the webmail password issues in QuickBooks:

Is QuickBooks not accepting the password while you try to sign in to your email? There is no need to worry as you are not the only one facing the Webmail Password issues in QuickBooks Desktop. It is a frequently occurring error that innumerable QuickBooks users have reported. The QuickBooks desktop doesn’t accept the password when using email services like Gmail, Outlook, or Yahoo Mail. You might be unable to connect to the online email services and send transactions directly from the QuickBooks desktop. This error might often appear on the screen stating, “Incorrect email or password.” There is no need to feel irked, as various obstacles can potentially block the messages going out to the customers and vendors. This article shall wipe away all those obstacles. The only pre-requisite is that you must sail across this article until the very end.

Webmail Issues - Screenshot Image

In order to fix the issue, you will have to spot and configure those programs blocking the messages. To make the process easy for you, we have come up with this article, where we will be unraveling practical steps to fix the webmail password issues in QuickBooks Desktop. However, if you feel the need for any expert assistance, then do not hesitate to get in touch with our support team. Our team of experts will provide you with immediate technical assistance.

Causes that contribute to the Webmail Password Issues in QuickBooks Desktop

An ocean of factors may lead to an error in QuickBooks. However, our experts always attempt to apprise you with filtered out conspicuous causes behind each technical issue. Mentioned below are some primary factors that can trigger the webmail password issues in QuickBooks. Let us have a look:

  • You may be typing a wrong or invalid email ID and password.
  • You may have a weak internet connection.
  • The accessibility settings may be inappropriate.
  • Your keyboard may not be typing correctly, or maybe some of the keys aren’t working.
  • You can face a similar issue while adding a space or missing the space required to complete the correct password strength.

Related Article: How to Fix a Subscription Error in QuickBooks?

Steps to Fix the Webmail Password Issues in QuickBooks Desktop

In order to troubleshoot the webmail password issues in QuickBooks desktop, you need to adhere to a few simple steps. Let us explore these steps in detail:

Step 1: Update QuickBooks Desktop to latest

If you have not already updated the QuickBooks software to the latest release, then it recommended to first update QuickBooks desktop. After that, you need to email a test transaction to yourself. The process to update QuickBooks to the latest release by setting automatic updates are as follows:

  • At the first, you need to head to the Help menu and then choose the Update QuickBooks Desktop option.
Update QuickBooks Desktop - Screenshot 1
  • Afterward, visit the Update Now tab. Choose the Reset Update Checkbox to clear all previous update downloads.
  • Follow it up by selecting Get updates to begin the download process.
Update QuickBooks Desktop - Screenshot
  • Next, restart QuickBooks after the download finishes.
  • You are then required to Accept the option to install the new release, when prompted.

Step 2: Checking the email settings

If the preceding step fails, you need to check your email settings. You will have to open the online email service and review the settings and filter preferences. These might inadvertently block the emails from QuickBooks. As such, making a check on them and configuring them becomes indispensable.

The steps that you need to walk on to check the email settings are as follows:

Gmail users

You need to check the App preferences. It should be noted that something might be blocking the connection to the google account. The steps involved in this process are listed below:

  • You are required to follow the steps to Enable access for less secure apps.
  • The next step is to Set access preferences for specific apps like QuickBooks.
Set access preferences for specific apps - Screenshot Image
  • Also, you need to go back in-to QuickBooks and email a Test transaction.

In case you are still unable to send emails, then you will have to turn off the 2-step verification feature for your Gmail account. It is important to note that this would turn it off for all apps and not just QuickBooks.

Yahoo mail users

The steps for yahoo mail users are different, as Yahoo mail uses a 2-step verification process. You will have to review the security settings by the steps below:

  • Make a visit to the Yahoo account security page.
Visit the Yahoo account security page - Screenshot Image
  • Afterward, Turn on the two-step verification and Permit the apps that use less secure sign in features.
Turn on the Two-step verification - Screenshot Image
  • Subsequently, go back to QuickBooks and email yourself a test transaction.

In case you are still unable to send emails, then using the Yahoo’s generate third party app passwords tool is recommended. This tool will create some random password that can be used to connect QuickBooks. And this has to be done only once. Also, it should be noted that if you are sending emails in batch, then the password will get expired after sending 12 invoices. And then, you will have to generate a new third-party app password to continue.

  • First step requires you to follow the steps to Get a password.
  • And then go back in to QuickBooks and Email a test transaction.
  • Followed by entering the third-party app password in the password field box. After that hit OK.

It should be noted that to send email to QuickBooks, Yahoo mail powered generates a secure mail key when sending emails using third party desktop app as its new feature.

Other email services (Aol, Hotmail and others)

If you are using other email services, then make sure to check the security and filter settings. And make exceptions or rules so that QuickBooks isn’t blocked.

QuickBooks in RightNetworks

Complete a multi-factor authentication request with RightNetworks. In case you are unable to log in to the RightNetworks from a browser, then you need to contact them for help in setting up it properly.

See Also: How to Install or Uninstall QuickBooks in Selective Startup?

Step 3: Check the settings of your antivirus

Sometimes, the antivirus software may block the connection to QuickBooks and thus obstruct its seamless functioning. In such a case, you need to look up for the antivirus provider’s website and search for the steps to Allow the port exceptions. The steps listed below are applicable for Norton and McAfee:

  • Make Port 465 open for Yahoo mail.
Making port 465 open for Yahoo mail - Screenshot Image
  • Also, make Port 587 open for Gmail and all other email services.
Making Port 587 open for Gmail and all other email services - Screenshot Image

In case if you are a McAfee user, then you need to open the antivirus program and look for excluded processes list. You will have to add these names to the list so that they can run freely.

  • QBW32.exe – C:\Program Files\Intuit\QuickBooks [year]\QBW32.exe
  • QBDBMGRN.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgrN.exe
  • QBDBMGR.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgr.exe

Now, move back in to QuickBooks and email a test transaction. If you are unable to send an email, then consult our expert.

Read Also: Open a QuickBooks company file located on a remote computer


To sum up, we have a firm belief that the above-stated steps helped you get rid of the webmail password issues on the QuickBooks desktop. On the contrary, if the error still stands its ground, then, in that case, we recommend you to consult our QuickBooks enterprise support team and certified accounting professionals, who shall get rid of all your queries.

You can call us using our dedicated support line, i.e., 1-800-761-1787, and allow the experts to fix the webmail password issues for you.

Frequently Asked Questions

How to reset my email password in QuickBooks?

To reset your email password in QuickBooks, you are required to log in to the website of your email provider, and following that, proceed ahead by going through the password reset process and updating the password in the settings of QuickBooks.

Why am I unable to connect my email through QuickBooks?

QuickBooks may not connect to email for a multitude of reasons, of which the most common ones include incorrect login credentials, outdated email settings, email-related security restrictions, or a compatibility issue.

What is the procedure for updating email password on QuickBooks desktop?

For updating email password on QuickBooks, head for Edit tab. Follow up by clicking on Preferences. The subsequent step is to tap on Send Forms, and navigate to the My Preferences tab. Opt for the email account, hit on Edit, and culminate by entering the new password, and click OK.

How to get a password for QuickBooks?

To get a password for QuickBooks, the user needs to go for the creation of an Intuit account, sign up for a QuickBooks subscription, and follow the prompts to set up the login credentials, including a password.


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