Just in case you are seeking for refund for your QuickBooks product, note that if you purchased a QuickBooks and product and it is within 60 days of the purchase date, then you are eligible for a refund under the satisfaction guarantee. However, there are certain exceptions to this as well, for that you can check our return policy for details. Also note that if you have made a purchase through an app store, you will require to request a refund using the app store.
To get a better insight into the steps for requesting a refund for QuickBooks product, make sure that to abide by this segment. However, our U.S. based accounting professionals can assist you with better information, just in case you are seeking for expert assistance.
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Option 1: Filling out the form to request a refund for QuickBooks Products
You can make use of the form to request a refund for the products:
- QuickBooks desktop
- QuickBooks online
- QuickBooks self-employed
- QuickBooks desktop payroll
- QuickBooks online payroll
You may make use of this option just in case you purchased the product from a retailer. After that go for the second option, to request refund for other QuickBooks products.
Option 2: Requesting a refund for other products and situations
You can perform the steps according to the product you use:
Steps for returning QuickBooks purchased direct from intuit
Just in case you purchased the software from intuit and it is within the 60 days of the ship, download or unlock date, then you are eligible for a refund.
For Software:
- You will first have to login to the intuit account.
- And in the Products and services applet, choose Products.
- Further, look for the product you wish to return and choose return product link at the right.
- Choose a cancel reason.
- Now click on return product.
- Wait for the confirmation that the product return was submitted successfully
- An email will be sent to you as your refund is processed
At the time when you request the refund, the license will be deactivated and you will no longer be able to use the product.
For hardware:
You can return your physical products within 60 days of purchase. Fill in the QuickBooks return form and send products to:
USPS-returns
ATTN: Returns Department
PO Box # 580926
Pleasant Prairie, WI 53158, US
Non-USPS-returns (To be used for all hardware returns)
Intuit Inc.
ATTN: Returns Department, Door 20
11500 80th Avenue
Pleasant Prairie, WI 53158, US
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Steps to return QuickBooks purchased from amazon
You can return the Amazon product within 60 days of purchase. It is highly suggested to return the products using a traceable method. In case you are shipping using USPS, then try using registered or certified mail, or return receipt. Shipping fees for the initial order and product return will not be reimbursed.
You can send all the physical products returns with the original order number to:
USPS-returns
ATTN: Returns Department
POS Box # 580926
Pleasant Prairie, WI 53158, US
Non USPS-returns (To be used for all hardware returns)
Intuit Inc.
ATTN: Returns Department, Door 20
11500 80th Avenue
Pleasant Prairie, WI 53158, US
Steps to return QuickBooks purchased from retailer, who won’t accept the product
In case you purchased from a retailer, then return the product within 60 days. The following things will be needed:
- All the physical components that include the manual and CD if applicable
- Copy of the retail purchase receipt
- The name of the payee or your name
- Mailing address to send the refund
- Phone number
- Email address
It is suggested to recommend returning the product using a traceable method. In case the shipping is via USPS, then consider using registered or certified mail or a return receipt. Intuit is not responsible for the lost mail or products. Moreover, shipping fees for the initial order and product return won’t be reimbursed.
Physical products should be returned at:
USPS-returns
Intuit Inc.
PO Box # 580926
Pleasant Prairie, WI 53158, US
Non USPS-returns (To be used for all hardware returns)
Intuit Inc.
ATTN: Returns Department. Door 20
11500 80th Avenue
Pleasant Prairie, WI 53158, US
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Summing Up!
Once you are thorough with the segment and the steps mentioned in this for requesting refund for your QuickBooks products you purchased, it is time to implement the steps practically. If in case you get stuck somewhere, we can help you. Connect with our accounting professionals right away using our dedicated QuickBooks customer support number i.e., 1-800-761-1787 and we will answer all your queries instantly.
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