When QuickBooks stops working while trying to open a company file, it can slow down work and other users. Different issues like old program versions, corrupted files, and system compatibility problems can cause such errors. QuickBooks not responding makes it hard to access important financial data, which affects business operations. Sometimes, problems with other programs on your computer might be causing the issue. Luckily, you have the solution to this problem. You can solve these problems with the right troubleshooting methods.

In this blog, we will offer detailed solutions for dealing can’t open your company file in QuickBooks desktop and unresponsiveness efficiently. We will also help you to understand the causes behind it.

What Does Error – Can’t open your company file in QuickBooks Desktop means?

Regular users of QuickBooks should be very well aware about the importance of the company files. These files act as a focal point of all the accounting operations in QuickBooks because any modification of the accounting data is directly save in the company files. Any damage to these files can have serious impact on the company’s overall operations. There are different issues which may result in QuickBooks not responding when opening company file, and these issues show up in the form of different error messages.

Different error messages related to QuickBooks not responding when opening company file

You may come across the following error messages which directly or indirectly result in the unresponsive behavior of QuickBooks.  These include:

QuickBooks not responding when opening company file

QuickBooks has stopped responding

 You can’t access company files right now

QuickBooks can’t access company files

What are the major causes for QuickBooks can’t open your company file error?

QuickBooks may not respond while opening a company file for several reasons:

  • The company file in QuickBooks could be damaged or corrupted.
  • Incorrect methods might be used to open specific file types.
  • Another user on the shared network could already have the file open.
  • QuickBooks can freeze if dealing with large files, reports, or too many open windows.
  • Opening files with an incompatible QuickBooks version can cause problems.
  • Problems with access permissions, encrypted or compressed files, filename and extension problems, or data corruption within the file can also lead to this issue.
  • Unnecessary spaces or use of special characters and symbols in the file name of the company file.
  • If trying to get access to the company file in the Multi-user mode.

You may check also: How to Mend QuickBooks Error Code C=51?

Troubleshooting Procedures to Fix this Unresponsive QuickBooks when Opening Company File

Here we have explained the steps to troubleshoot the problem of QuickBooks not responding when opening a company file. You can perform the following solutions if you want a complete wipe out of this problem from your accounting software and it doesn’t hinder the accounting operations in future.

Solution 1: Update QuickBooks to latest release

The update process of QuickBooks can be accomplished through two Options:

  1. Update through QuickBooks desktop
  2. Manually update process

Step 1: Update through QuickBooks

  • Run your QuickBooks as admin and go to the Help menu.
  • After that hover the mouse over Update QuickBooks Desktop and click on it.
  • Place a checkmark on Reset Updates tab, and then click on Get Updates button.
Update Now Option When Updating QuickBooks - Image
  • This process will initiate the downloading process of the updates. You need to wait until all the available updates completely download.
  • Once downloaded process completes, you need to click on Install Now button and then Yes to start the installation of these updates.
QuickBooks desktop and install updates - Screenshot Image

Step 2: Manually update process

If the above steps didn’t worked, you need to follow the manual steps to downloaded the latest updates from the official Intuit website.

  • Go to the Downloads & Updates page and then click on Standard setup tab.
  • After that, select the Country option and then select your country from the drop-down.
Manually update QuickBooks form download and updates - Image
  • Moving ahead, select the Product you want to download, from the drop-down menu.
  • Also, select the Version by clicking on select your version (year) from the drop-down.
  • In the next step hit a click on Search option.
  • Now, select Get the latest updates to download the latest updates.
QuickBooks download and update - Screenshot Image

Solution 2: Ensure the company file is not encrypted or compressed

  • Initially, move to Company file folder and right-click on the Company file which is affected by the issue.
  • After then, select Properties, and click on Advanced.
Compress and Encrypt - Image
  • Here, remove the check-boxes next to Compress and Encrypt options.
  • Once done with that, click on Ok.
  • Also, make sure the company file has .QBW extension and not any other extension.

Also check: How to Deal With QuickBooks Error Code 15271?

Solution 3: Open and execute QuickBooks Desktop in selective start up mode

  • Press Windows Key + R on the keyboard together to open the Run dialog box.
  • After that, type msconfig in the run dialog box and press Enter key.
Type msconfig in Run - Image
  • In the system configuration window, you need to go to the General tab.
  • And then click on Radio button and select Selective start-up.
  • Uncheck the box next to Load Startup items.
Perform a clean install of QuickBooks in selective startup mode - Screenshot Image
  • Click Apply and then OK to save the changes.
  • Now click restart to reboot in Selective Startup mode, to open QuickBooks smoothly.

Solution 4: Opening a Sample company file

By opening a sample company file, you can check if it is the file that is facing any issue. If the sample file opens without any issue, then there might be some issue in the company file. Follow the steps below:

  • In the first step, you need to press Ctrl key and hold it.
  • Following that, hit a click on the Open a Sample File opt.
No company open - Screenshot Image
  • If the file does not open, then go for the repairing of QuickBooks desktop. However, if the file opens without any issue, then change the company file location.

Related Article: How to Fix QuickBooks Event log Error 4?

Solution 5: Moving the company file

  • First Open File Explorer.
  • Find the folder with your company file.
  • Right-click the company file, and click Copy.
  • Now paste the file on your Windows desktop and rename it.
  • Open QuickBooks and go to the File menu
  • Choose Open or restore company.
Open or Restore a company file - Image
  • Open the company file that you already copied on the desktop.
  • If the copied company file does not open, move the copied file back to the original folder and use it as your main company file.
  • Rename the original .qbw file you copied.

Solution 6: Using QuickBooks File Doctor Tool

If the above mentioned solutions haven’t resolve the ongoing issue, then run QuickBooks File Doctor Tool using the tool hub program.

Download QuickBooks tools hub program - Screenshot Image
  • After then, install the tool and run it right-away.
  • In the next step go to Company File issues section, and therein, select Run QuickBooks File Doctor option.
QuickBooks file doctor in tool hub - Screenshot Image
  • Now browse for the affected company file and scan the file using this tool.
QuickBooks file doctor in tool hub - Screenshot Image 2
  • Once the diagnosis completed, run QuickBooks and open the company file once more.

Read it Also: How to Sync and Share the QuickBooks Files Between Two Computers?

Solution 7: Temporarily disable antivirus while opening the company file

You should temporarily turn off the antivirus and then make an attempt to open the company file.

Disable the antivirus - Image

This has proved to be an effective measure for the resolution of many technical errors related to the company file.

Solution 8: Verify single-user access

  • Make sure that only one user and one PC are accessing the company file in a multi-user environment.
  • If multiple users are accessing it, you need to stop hosting multi-user access. 
  • To do this go to the File section.
  • Click on Utilities and choose the Stop hosting multi-user access option.
Stop Hosting Multi-User Access - Screenshot Image

You may also read: Resolve Common Sales Tax Issues in QuickBooks Desktop


This article contains all the information needed to fix QuickBooks when it doesn’t respond while opening a company file. We recommend you to follow each method in the specified order in order to get the best result. However, if the issue continues appears on your screen after trying all the solutions, then contact our QuickBooks desktop error support team through the helpline 1-800-761-1787 for further assistance. The dedicated accounting professionals will address your problems quickly.


Other helpful topics:

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