Often when working on QuickBooks accounting software, you might bump into some or the other error. In this segment, we will be talking about the QuickBooks payroll update error 12031, its causes, and related quick fixes. This error is often seen at the time of updating QuickBooks or when refreshing the QuickBooks payroll services. You might also bump into this error at the time of a network timeout. It can also be seen when the firewall and other system security software are highlighted in trouble due to improper or wrong configuration. It should be noted that being a QuickBooks user, you would have to verify the configuration of the system as well as the firewall.
Just in case the configuration is blocking access or identifying the QuickBooks as a threat to the system. Get a better insight into QuickBooks error code 12031 by exploring this segment carefully. If you don’t want to troubleshoot the issue manually, then you can connect with our tech geeks, who will come up with the most effective troubleshooting solutions to fix the snag effectively.
Factors causing the error 12031 in QuickBooks
Typically, the error 12031 in QuickBooks can be caused due to a couple of factors, which we have tried to mention below. Let us have a look:
- One of the basic reasons can be Internet or firewall security settings blocking the connection or pages needed for the software to download an update.
- Internet Explorer is not set as the default browser, which might stop the software from functioning in a proper manner.
- You might end up in such an error, if the internet works on alternate connections, and this stops proper software from working and leads to an issue.
- If the server is taking too long to respond to a command, then it is probable for this error to occur.
You may see also: Effective methods to resolve QuickBooks payroll error PS058
Measures to Resolve QuickBooks Error Code 12031
As a user you can perform the below given 4 DIY processes, so as to tackle out the QuickBooks error 12031. Let us check out the solutions one by one:
Process 1: Configure the settings of Internet Explorer
The first solution to fix this error is to check for any misconfiguration in the Internet Explorer settings and fix the same.
- Under this process, you should first close QuickBooks and open Internet Explorer.
- After that go to Internet options in the Tools menu.
- Further, go for the Security tab and choose the Globe icon.
- Make sure that Content advisor displays.
- Now hit on the OK tab if it displays Disable option.
- You need to type the password and then disable the Content advisor.
- Followed by, go for Connections tab and follow the steps below:
- Opt for Never dial a connection only, if the dial-up node isn’t used on the system.
- Furthermore, click on Ok tab and choose LAN settings.
- You now need to make sure that the Automatically Detect Settings have been checked.
- Check whether Use a proxy server checkbox is clear.
- Record the complete Address and Port.
- Uncheck the opt to Use a proxy only if the port is Port 80.
- Now, pick OK on the LAN settings.
- In the next step, go for the Advanced option.
- And further, choose the “Restore Advanced Settings”
- In the Settings option, locate the Use TLS 1.0, Use TLS 1.1 & Use TLS 1.2 options.
- Make sure that the Use TLS 1.0 is checked and Use TLS 1.1 & Use TLS 1.2 is unchecked.
- Now press OK tab and shut down the window.
- Also close internet explorer and restart the system.
- Finally, reopen QuickBooks and try to update it.
Process 2: The Issue is experienced at the time of updating the Payroll
- In this particular method, you would have to launch the Internet connection setup.
- Further, choose Internet properties.
- After that go for Advanced tab.
- Make sure that the Advanced settings tally.
- Now hit a click on OK tab.
- Lastly, shut down the window.
Process 3: Error appeared at the time of updating QuickBooks
- Start off the process by launching the Help tab.
- After that choose the Internet connection setup.
- You need to now select the opt to Use my computer’s internet connection settings to establish a connection when this application accesses the internet.
- Furthermore, update QuickBooks again.
- If you are using QuickBooks 2008 and later: You need to move to the Help menu and go for update QuickBooks option and also click on get updates tab.
- You need to now, select update QuickBooks and update now for QuickBooks 2006 and older versions/
- Now choose the Reset update checkbox and Get updates.
- Just in case the update is not working, then check the internet connection.
Process 4: Checking the internet connection and firewall settings
The steps involved in the process to check the internet connection and configure the firewall settings are as follows:
- The first step is to select reset update checkbox and get updates
- In case the update is not working then check the internet connection
- And also configure the firewall settings and internet security so that you will be able to get the updates
- Also, run Microsoft windows in the safe mode and redownload.
Also see: How to Deal with QuickBooks Error PS077 and PS032?
Process 5: Using the Safe mode for Running QuickBooks Updates
You should also try the Safe mode with Networking option to download and install the QuickBooks Updates. The procedure for the same is given below:
- Under this process, firstly you need to open the Run window and type Msconfig
- After that press the Enter key. The Windows System Configuration window should now display on your computer screen.
- Moving ahead, here you need to select Boot tab and also select the Boot Options.
- Now remove the checkmark from the Safe Boot checkbox.
- Once done with that, click on Apply button to save all the changes and tap on OK to close the window.
- Lastly, reboot your computer.
Process 6: Terminate the third party apps
- Start the process by pressing Ctrl + Shift + Esc keys together, on your keyboard.
- It will open the task manager on your computer.
- Go to the Processes tab and find out any third party app that is creating the issue.
- Once you have located any, then hit a right click on it and select End task option.
- Lastly, restart the computer.
Check Also: Steps to Fix QuickBooks Error Code 6131, 0
Process 7: Update Windows OS
- At first, press the Windows key or Start button on your computer.
- After that type Windows Update on the search bar.
- Once done, hit a click on Check for updates to open the Windows update settings.
- Now click on Check for updates button, at the top-right side.
- It will take a few seconds to check for the available Windows updates.
- Lastly, download and install the updates, if there is any.
- Don’t forget to reboot your computer once all the updates completely installed on your system.
Summing Up!
We believe that by now the QuickBooks payroll error code 12031 might be resolved and the software might perform its tasks without any hindrance. However, if the error continues to trouble you even after following the steps above, then in that case, feel free to call us at our toll-free customer support number i.e., 1-800-761-1787. Our QuickBooks desktop support experts and certified professionals will ensure to provide you with immediate technical assistance.
FAQs
Q1: What is meant by QuickBooks Error 12031?
Ans. Update of QuickBooks can be impaired by Error 12031.
Q2: How can I fix QuickBooks Error 12031?
Ans. This error can be fixed by making changes to the Internet settings or by trying the updates in the safe mode.
Q3: Is 12031 a company file error?
Ans: No! Error 12031 isn’t an Update error.
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How to Fix Performance Issues When Using QuickBooks Statement Writer?
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