Learn the best ways to troubleshoot QuickBooks update error 15270: Payroll update didn’t not complete successfully:

QuickBooks is one of the famous accounting software which has been built by Intuit Inc. The software through its advanced and seamless features makes business processes quite easier for professionals. It can be used by businesses and individuals for their accounting needs. But it also faces some errors which can occur due to installation, update, and various other things.

In this blog, you will get to know about the QuickBooks Error Code 15270, its causes and process to troubleshoot the error. You can either resolve the error manually or contact our QuickBooks error support by dialing our toll-free number i.e. 1-800-761-1787.

You might also see: What is QuickBooks error 1330 and how to fix it?

What is QuickBooks Error Code 15270?

When a user tries to download the payroll update or set up a file, then QuickBooks update error 15270 may occur. This error is considered quite critical and the user needs to resolve it as soon as possible. Another factor that might trigger this error can be when an Intuit related software is running during windows start-up or at the time of installing windows operating system. There are numerous facts associated with this error code, which will be discussed later on in this post.

When this error occurs, a message will appear on your screen which will say:

QuickBooks Payroll Error Message 15270 - Screenshot

Error 15270: The (payroll) update did not complete successfully. The update is missing a file.

Error 15270: When Downloading the Latest Payroll Update

What Causes the QuickBooks Error Code 15270?

There might be too many reasons behind occuring the QuickBooks error 15270. Few are as:

  • All the active programs crash that are running on the desktop window
  • In some cases, the computer also crashes while running a similar program
  • The QuickBooks installation process is not complete
  • The user account settings is turned on and blocking internet connection
  • The Windows program is either corrupted or infected
  • A Firewall is blocking the server communication
  • Incorrect QuickBooks update
  • Poor Internet Connection
  • Internet Explorer browser is not default browser

How to avoid QuickBooks error 15270?

Before you start with the steps to fix the issue, you should get your hands into the possible ways in which this error can be avoided. Let us check out those pointers:

  • It should be noted that the update file can be downloaded easily and the user will have to confirm it by clicking the update complete tab, at the time when the update process ends.
  • The user can also start the QuickBooks software and then apply the necessary changes according to the requirements.
  • In order to avoid this error, the user should ensure to have the updated and genuine version of QuickBooks.
  • Or else, the user can reboot the system and can visit the QuickBooks update service window and then click on the install later option to tackle with the payroll update file related errors.

See Also: How to correct cache amount for QuickBooks enterprise?

Fix QuickBooks Error Code 15270 (When Downloading the Payroll Update)

Checkout the following steps in order to resolve the payroll update error 15270:

Solution 1: Update QuickBooks Payroll Manually

  • At first, Restart QuickBooks.
  • In ‘QuickBooks Update Service’, click on the ‘Install Later’ option.
Update QuickBooks Payroll Manually - Screenshot 1
  • Go to the ‘Help’ icon and then, click on ‘Update QuickBooks’.
Update QuickBooks Desktop - Screenshot 1
  • In the ‘Update QuickBooks’ field, click on ‘Update Now’ option.
  • Confirm the reset update with ‘OK’.
  • After the completion of the update, you will find that the ‘Get Updates’ button has been activated.
Update QuickBooks Desktop - Screenshot
  • After this, a pop-up message will appear as ‘Update Complete’. Restart QuickBooks.
  • If ‘QuickBooks Update Service’ appears again, choose the ‘Install Now’ button.
Update QuickBooks Payroll Manually - Screenshot 2
  • Search and Select ‘Employees’ tab >> ‘Get Payroll Updates’ option.
Employees tab and click on Get Payroll Updates - Screenshot
  • Install Payroll updates again and choose ‘Download entire payroll update’.
Update QuickBooks Payroll Manually - Screenshot
  • Select the ‘Update’ icon.

Solution 2: Install QuickBooks Desktop in Selective Startup

  • Ensure that the subscription is active.
  • In Basic, Standard or Enhanced Payroll application: Choose Employees tab > My Payroll Service > Account/Billing Information or Account Info/Preferences files.
Install QuickBooks Desktop in Selective Startup - Screenshot
  • Sign-in the Intuit Account, check ‘QuickBooks Payroll Account Maintenance’ page and subscription activity.
QuickBooks Payroll Account Maintenance - Screenshot
  • Make Internet Explorer as the default browser.
Internet Explorer as the default browser - Screenshot
  • Disable the ‘User Account Control’ icon.
Turn Off UAC in Windows - Screenshot
  • Choose the ‘Repair QuickBooks Desktop’ option.
Repair QuickBooks Desktop - Screenshot
  • Select ‘Selective Startup’ to do the clean installation process.
Restart MS Windows in Selective Startup - Screenshot

Read Also: Steps to open .QBW file without QuickBooks

Solution 3: Run the Reboot.bat file

Run ‘reboot.bat’ file - Screenshot

When a user runs the reboot.bat files, then it re-registers the QuickBooks related .DLL and .OCX files in Microsoft Windows. Follow the steps below:

  • Turn off QuickBooks Desktop.
  • Open the folder which has ‘Reboot.bat file’.
  • Right-click on QuickBooks icon and choose Properties.
  • Choose ‘Open file Location’.
  • Right-click on Reboot.bat file and select ‘Run as administrator‘.
  • A window will appear with the file names. This window will close automatically once the reboot.bat file utility is completed.

Solution 4: Do a clean install of QuickBooks Desktop

Clean Install Utility - Screenshot

If none of the steps are able to resolve the error, then go for a clean installation of QuickBooks Desktop. User can use the clean install tools and fix the issue and then, do the QuickBooks clean installation process.

  • The user is supposed to uninstall the QuickBooks software
  • And then rename the folders
  • Followed by reinstalling the software

And check, if the error is resolved or not.

Read this also: How to solve QuickBooks error 6189, 816?

Solution 5: The Identification number is not right

Remove employee identification number (EIN) - Screenshot

Error 15270 can occur is the identification number is incorrect. Ensure that you have put the right employee identification number (EIN). This can also happen if the social security number or service key has been filled incorrectly.

Solution 6: Set Internet Explorer as Default browser

Internet Explorer as the default browser - Screenshot

Intuit recommends using Internet Explorer as the default browser to configure QuickBooks. If it has not been set as the default browser, then the user may face some issues. A user can set it as default by following the steps below:

  • In the search bar of Window, find ‘App Defaults’.
  • Find ‘Web Browser’ and Set ‘Internet Explorer’ as the default app.
default browser internet explorer- screenshot

You may also see: Check the solution of QuickBooks error code 12, 0

Solution 7: Turning off/Disable User Account Control (UAC)

  • In this method, the user will first have to press Windows + R, to open the run box.
  • After that, type in control panel in the run command and then hit OK option.
  • Once done with that, the user will have to click on user accounts.
  • And then click on the change user account control settings.
  • The next step in the process is to move the slider to never notify option and then hit OK.
Turn Off UAC in Windows - Screenshot
For Windows Vista:
  • The user is supposed to click on Windows start main tab and then click to the control panel
  • After that, if it fails to select, then click on classic view as located on the left hand side
  • Now, double click on the users accounts
  • And also, click on and turn user account control as ON or OFF
  • The next step is to clear the use user account control which helped and protect the desktop as well as the software and in the end click on OK tab
  • Once done with that, reboot the system
  • And also, restart QuickBooks software and reopen the company file.

Solution 8: Download and run Quick fix my program

QuickBooks Tool Hub - Icon
  • After that, the user needs to double click the QuickBooksToolsHub.exe.
  • And then, carry out the on-screen instructions, in order to install it.
  • Once done with that, the user will have to open QuickBooks tools hub from the desktop.
QuickBooks Tool Hub - Screenshot
  • Followed by moving to the Program problems tab and then clicking on Quick Fix my Program.
Program problems - QB tool hub - Screenshot
  • The process might take sometime.
  • After the process completes, the user needs to restart QuickBooks desktop.
  • And then, if the QuickBooks update services message comes up, then in that case click on Install now option.

See Also: How to fix balance sheet out of balance problem in QuickBooks?

Solution 9: Verifying whether the subscription is active

  • For basic, standard or enhanced payroll, the user first need to navigate to the employees and then click on My Payroll service and then choose account/billing information or account info/preferences. After that, sign in to the Intuit Account to see that the QuickBooks payroll account maintenance page and then check the subscription.
My Payroll Service option - Screenshot
  • Whereas for assisted payroll, the user is first required to navigate to the employees option and then click on My payroll service, account billing information or account info/preferences. After the QuickBooks payroll account maintenance opens up, the user needs to close the screen to verify the update immediately and then verify the payroll service again

After applying all the solutions, is the QuickBooks error code 15270 is still not resolved, you can contact our QuickBooks Payroll support team by dialing our toll-free number i.e. 1(800)761-1787 on which our experts are available round the clock to assist you. Do not hesitate in talking to us, we will be more happy to help you!


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