Learn how to troubleshoot ‘Delivery Server Down’ Issue in QuickBooks:

A stream of error codes and technical glitches has been impugning the effectiveness of QuickBooks products, be it QuickBooks Desktop or Online. The errors encountered in QuickBooks Online are most of the times linked with the disruption of the server connecting QuickBooks with the bank. In some other instances, errors are derived from issues linked with the Invoices. One such error encountered lately by users is QuickBooks Delivery Server Down error. This error is usually associated with the attachments in the sales or invoice while forwarding it to a customer in QuickBooks. It may also occur due to incorrect Company email address. This issue prevents users from sending transactions along with the attachments. To get it resolved, read this blog to the end and keenly implement the troubleshooting steps.

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Solutions to Fix QuickBooks Delivery Error Server Down Error

This error related to the invoice delivery in QuickBooks Online can easily be rectified by following the solutions given below.

Solution 1: Resolve issues with the email address formatting

The first viable approach to resolve QuickBooks delivery server down error when trying to email is to ensure that all the email addresses involved have the correct format. To check and rectify the same, do as follows:

  • The first step requires the user to head to Settings.
  • Once in the Settings window, the next step is to hit on Accounts and Settings. Follow up by clicking on the Company option.
  • Now, tap on the Company info tab and check the emails for their formatting. The correct format is [email protected], while “email:[email protected] is an incorrect format.
  • Rectify the formats, then hit Enter key. Now, retry sending the invoice.

Solution 2: Correct the email address of the location

For those users who conform to the location tracking option, it is recommended to double-check the email address format used when sending the sales form. The steps below should aid the user through the process:

  • Head to Settings.
  • Pick All lists, then Locations.
  • Search the location used in the invoice.
  • Click on Edit.
  • Check the email address in section “This location has a different email address for communicating with customers”.
  • Make the necessary changes if required and then hit on Save.

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Solution 3: Rectifying the Invoice format

This process requires the user to access the invoice and get any special characters from the invoice info removed. The special characters include the following ! @ # $ % ^ & * ( ) _ – = + : ”

The user should ensure that such characters are not included in the following information:

  • Description
  • Message
  • Email id
  • Attachment name
  • Custom form templates

Solution 4: Checking the Sales form email

  • Just as done in the previous solutions, the user needs to initially head to Settings.
  • Now, make a move to Account and Settings, and then go to Sales.
  • After that, hit on the Online delivery option.
  • Herein, the user should choose or clear the checkbox beside PDF Attached option.
  • Now, hit on Save and then culminate by hitting on Done.

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Solution 5: Configuring the Print and PDF settings

Incorrect printer or PDF configuration can lay grounds for QuickBooks delivery server down error. Stick to the steps given below

Step 1: Configure Adobe Acrobat settings

The following print options should be adhered to:

  • The size should be chosen as “Actual size
Configure Adobe Acrobat settings - Image
  • The Orientation should be set to “Automatic”.
  • The option to choose paper source by PDF size should be set to “On”.

Step 2: Configuring the PDF settings of the browser

For Google Chrome users:
  • Run Google Chrome.
  • Now, make a move to the Settings.
  • Herein, opt for the Advanced drop-down and then hit on the Content Settings option.
  • After that, click on the PDF Documents option.
  • Herein, disable the option to download PDF files rather than automatically opening them in Chrome.
For Mozilla Firefox users:
  • Run Mozilla Firefox browser and then advance to Options.
  • After that, hit on Applications and then proceed to the Content Type option.
  • Now, user should proceed by searching for the Portable Document Format (PDF).
  • Click on the option to Use Adobe Reader (default).
  • Once done, make an exit from the Options tab and then navigate to QuickBooks Online to retry sending the invoice to make sure that QuickBooks Delivery Error is no longer existing.
  • That’s it! The issue should be resolved!


We hope the instructions in the blog related to troubleshooting QuickBooks Delivery Server Down error helped you. You can call our QuickBooks desktop support at the helpline 1-800-761-1787.


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