QuickBooks has propelled a wave of unimaginable efficiency in the accounting domains across businesses. While the contributions of this impeccable accounting program are uncountable, users have been facing certain challenges when using this accounting program. Many a times, users have come across the error message stating as:
| Error | Description |
|---|---|
| Warning | “QuickBooks Something’s not quite right”. We’re unable to complete your request at the moment, try again later. |
| Warning | “Something’s not quite right. Email address already in use.” in QuickBooks Online Accountant |
This error is generally provoked by adding a team member to the company when an email has already been associated with an existing profile. This issue could also be faced when performing bank operations in QuickBooks, or when creating expense transactions. The current blog will lay its entire focus on this error and will also discuss the multifold solutions to fix it.
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What is inferred by QuickBooks Something’s Not Quite Right Error?
This error occurs mostly when the QB user opts for a new member, when the email attached to a newly inducted user is already associated with some other account. Furthermore, it can also occur when the user opts for an account showing a mismatch with the transaction. This problem requires the user to alter the account type. Well, this error is encountered by QuickBooks Online (QBO) users, specifically the ones using QuickBooks Online Accountant.
Notably, the following message is associated with this error “Something’s not quite right unexpected token ‘<.’”
When can I observe QuickBooks Something’s Not Quite Right Error?
Error “Something’s not quite right. Email address already in use.” in QuickBooks Online Accountant is not confined to some particular instance in QuickBooks, but can be encountered in the following cases:
- Trying to add a user with an email id which is already linked to other profile
- When attempting to adjust a payment
- Some users have also encountered this error while saving, editing or voiding an invoice.
- Excess caches files and cookies in the browser.
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Solutions for Rooting out QuickBooks Something’s Not Quite Right Error
There are some practicable troubleshooting approaches that can be resorted to for fixing this error without any technical expertise.
Solution 1: Access the incognito mode in the web browser
One easy solution to rectify this error requires opening the incognito mode and then accessing QuickBooks in this mode. The steps to be performed for this are as:
- In the step, the user needs to open the Web browser.
- After that, open a New Incognito mode and use this mode for Logging in to QuickBooks.
- Next, you can easily switch to the Incognito mode by using the following Short keys:
- For Mozilla Firefox and Internet Explorer users: Press Ctrl + Shift + P keys together.
- For Google Chrome users: Press Ctrl + Shift + N keys together
- For Safari users: Control + Option + P keys
Solution 2: Delete Browser Cache and Cookies
This error can also be fixed by deleting browser cache and cookies in the web browser. The procedure to delete browser cache and cookies are:
- Start off by accessing the web browser.
- Following that, jump to Settings and later head to the option to Clear Browsing Data
- Herein, go to the Privacy and Security option and place a tick mark besides cookies, temp files, images and other site data.
- Follow up by hitting on the Clear Browsing Data option.
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Solution 3: Reactivation of existant user profile
Email of the newly created user should not be employed by any old member of the team. This can incite the error.
Solution 4: Sending Invite to other email
Users encountering this error should make use of a different email to send invite. This will create a “new user profile for that Email id”. This email id should not link to other user profiles.
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Solution 5: Editing existing user email
This solution applies to QBO Accountant users who are facing this error. The steps to change the email id in QBO Accountant are:
- Initially, head to QuickBooks Online Accountant and then head to the Team tab
- Now, go to the Access tab and opt for the team member. Follow up by hitting on Edit and then make changes to the Email id associated to that user.
- Once done with the changes, hit on Save tab.
Solution 6: Resetting QB App data
The procedure to reset QuickBooks App data is:
- Hit the Start menu, and then head to Settings.
- Herein, opt for Apps and Features.
- The next step requires heading to the Advanced option, and then hit on the Reset option.
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Concluding!
The current discussion presented a lucid illustration of the solutions to fix QuickBooks Something’s Not Quite Right Error. This error is mostly faced by QBO Accountant users. The troubleshooting approaches mentioned in the current blog aid users in fixing this error. If the issue still pervades, then simply give our QuickBooks desktop error support experts a call over 1-800-761-1787.
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