Learn how to troubleshoot the unexpected error 5 in QuickBooks desktop:

QuickBooks unexpected error 5 is seen when the QuickBooks database service user is restricted to access the file location. This error comes up with an error message stating “Got unexpected error 5 is a call to NetShareGetInfo for Path”. This sort of error is seen due to invalid entries in the Windows registry or the system is not configured accordingly. QuickBooks unexpected error 5 is basically an issue that generally occurs with a warning message that is:

Error:Encountered Unexpected Error 5 in call to NetShareGetInfo for path\\server\file.QBW
Error:An Unexpected Error Occurs “Intuit QuickBooks Enterprise Solutions: Contractor 16.0”: V26.0D R3 (M=1066, L=335, C=249, V=0 (0))

To know more about QuickBooks unexpected error 5, read this post carefully till the end. You can connect with our accounting professionals using our dedicated support line i.e. 1-800-761-1787. We will ensure to provide immediate technical assistance.

Factors causing the QuickBooks Error Code 5

The unexpected error 5 can be seen due to following factors, which include the following:

  • There is an incorrect installation of QuickBooks desktop
  • The system shuts down incorrectly or forced shutdown
  • In case there are invalid entries in the Windows registry
  • Any kind of antivirus or malware attack can also lead to this sort of error
  • If the registry entry or system file gets deleted mistakenly
  • Another cause can be if the Windows user account being used doesn’t have enough rights
  • If the point of sale update’s shared download location is invalid

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Methods to Resolve QuickBooks Unexpected Error 5

There are a handful of processes that can resolve the QuickBooks unexpected error 5. We have listed below some of the most effective ones:

Process 1: Removing the user

You can remove a user by carrying out the steps below and try to resolve the QuickBooks unexpected error 5:

  • Initially, launch the company tab in QuickBooks desktop and select the users.
  • After that choose the set-up users and roles.
Set-up users and roles - Screenshot Image
  • Followed by select the user in the user list.
  • Final step is to select OK for confirmation.

Process 2: Re-creating the user

Recreating a new user can help to ward off Error 5 in QuickBooks. The user should follow the below-given steps so as to recreate the user:

  • Select the user and roles.
  • And then create a new username for the new user.
  • Once done with that make a new password and confirm it.
create a new username for the new user - Screenshot Image
  • Now establish the roles for the user and press OK tab.

Process 3: Turning off user account control in Windows

In order to turn off user account control in Windows, you can simply carry out the below steps:

  • The initial step is to press Windows + R keys to open the run Window.
  • And then type control panel and hit OK button.
  • Next step is to select user accounts and also select user accounts (classic view).
Click User Accounts in Control Panel - Screenshot
  • Next, select change user account control settings. It should be noted that if you are prompted by UAC, you need to select Yes to continue.
  • Now move the slider:
    • And set it to never notify and choose OK to turn UAC OFF.
    • Or set to Always notify and opt for OK to turn UAC ON (If prompted, select Yes to continue).
Turn Off UAC in Windows - Screenshot
  • Last step is to reboot the system.

You can continue to the action that caused the error. Moreover once the error is resolved, you should ensure turning on UAC. As it needs to be turned on for financial exchange to function with QuickBooks desktop point of sale.

Read this Also: How to Resolve QuickBooks Error Code 7149?

Other Solutions Methods you may try to Troubleshoot QuickBooks Error 5

If the above methods failed to work for you, then make sure to follow the below solutions and try fixing the error.

Solution 1: Downloading and installing QuickBooks file doctor

QuickBooks file doctor icon - Screenshot

You can download and install QuickBooks file doctor tool to resolve the error. The steps to be followed for this are:

QuickBooks File Doctor Check Damage File - Screenshot
  • Once the QuickBooks file doctor tool is installed, you can access and control the system through permission level setting.
Steps to use File doctor tool - Screenshot

Solution 2: Update QuickBooks point of sale (POS)

You can update the QuickBooks point of sale in order to fix the issue. This can be done by setting up automatic updates.

  • Firstly sign in to the point of sale system as an admin.
  • And then move to the help menu and then hover over software update and also select updater preference.
  • Also, you can select general tab.
  • Now select automatically download updates.
  • Also, you can select notify me to get the notification related to new updates when they are available.
Automatically download updates - Screenshot Image
  • The last step is to select OK when done.

The software will automatically download and install the latest updates when they’re available.

Read it Also: How to Fix QuickBooks Error 6069?

Solution 3: Giving file share access

This annoying error in QuickBooks may also occur in case the file sharing is not enabled for the company files. In such a situation, the user should follow the steps below to enable share access.

  • For this, launch the file explorer and right click on the folder where it has been saved.
  • After that select properties and sharing tab.
Sharing Tab - Screenshot
  • And then select partial or full sharing according to the business requirements.
  • The final step is to select apply and hit OK button.

Solution 4: Installing the reimage repair tool

Installing the reimage repair tool - Screenshot Image

In case the above methods failed to resolve the unexpected error 5, then in that case you can install the reimage repair tool. The steps to resolve the issue are:

  • The first step is to download the reimage repair tool.
  • And save this tool on the desktop.
  • Now move to the file location and then press yes when the prompt displays on the screen.
Reimage PC Repair Tool - Screenshot
  • After that start the automatic scan, unmark the checkbox.
  • Followed by selecting install and the tool will get scanned automatically.
  • Once you are done with that start with the repair process.
  • The final step is to reboot the QuickBooks software and check if QuickBooks error 5 continues to appear.

Solution 5: Reinstalling QuickBooks desktop

If the solutions listed above didn’t solve the issue, then the user should opt for the reinstallation of QuickBooks Desktop.

  • You need to press Windows tab and R tab to open run box and look for appwiz.cpl
appwiz.cpl - Screenshot Image
  • Further, locate and double click on QuickBooks to remove it and all of its features from the device.
  • Return to the QuickBooks website to download the desktop application again.
  • Ascertain you are downloading the correct version of the application and pay heed to completely reinstall the application.

Also See: How to Fix QuickBooks Error 6000, 82 or 6000, 106?


With this we conclude the article over here, and hope that the information stated above might be enough to fix the QuickBooks unexpected error 5. However, in case of any query or if you need any sort of technical assistance, give us a call using our dedicated helpline i.e., 1-800-761-1787. Our QuickBooks error support team of professionals will ensure to provide you with immediate technical assistance.


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