QuickBooks error TD500 comes up with an error message on the screen “There was a problem with the update”. This error is a bit complex for the user to handle. Such an error is usually seen when the user makes an attempt to process a credit card in QuickBooks. The user might also stumble upon such an error when more than one version of QuickBooks is present on the system. If you are also facing such an error, then reading this post ahead would be of some help. As this article will be guiding you to fix QuickBooks error TD500 and will also ensure that you can take payments again and back to the business.

QuickBooks Error TD500 (There was a problem with your update) - Screenshot

Thus, make sure to scroll-through the post till the end or you can get on the line QuickBooks enterprise support team at 1-800-761-1787, and ask them to fix the error for you.

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Measures to resolve the error code TD500 ‘There was a problem with your update’

Following are the quick steps in order to resolve this error:

Option 1: Uninstalling QuickBooks 2016 and installing the repair file

The user needs to select this option only if you no longer use QuickBooks 2016. It should be noted that uninstalling QuickBooks doesn’t erase the company data file:

  • This can be done by pressing F2 key in QuickBooks and make a note of which version of QuickBooks you are in
Product Information - Screenshot
  • And then close QuickBooks. In case you use more than one version, ensure that all of them are closed
  • The user is then required to select the Windows start icon. And also, search for control panel and also open control panel
  • Followed by selection programs and features or uninstall a program
Programs and Features option - Screenshot
  • The next step is to select QuickBooks desktop 2016 or QuickBooks 16.0 and then uninstall/change. The user is required to follow the instructions on the screen
Uninstall or Reinstall QuickBooks - Screenshot
  • After you uninstall QuickBooks, download the repair file. And save it where it can be accessed
  • Double click the file to unzip it
  • Also, right click quickbooks_fix_tdtool.bat and then select run as admin
  • When done, open the version of QuickBooks you entered

Option 2: Another option is updating all the versions of QuickBooks and repair the install file

After the first option, the user has the option to update all the versions of QuickBooks and repair the install file. The steps to be followed here are as follows:

  • This can be done by making a note of the version of QuickBooks being used. The user can press F2 key
Product Information - Screenshot
  • And then, close QuickBooks, in case more than one version, make sure to close all of them.

Read Also: How to Fix QuickBooks Unrecoverable Error?

Finding the version of QuickBooks Desktop

  • To do this, select Windows Start icon
  • And then move to letter Q
  • Also, select the down arrow for QuickBooks folder. The user will see all the versions of QuickBooks installed

Installing QuickBooks updates and repair the file

  • The user is supposed to open each version and ensure QuickBooks is updated
  • The user can do this by selecting help and update QuickBooks desktop
Update QuickBooks desktop (Screenshot)
  • Also, ensure QuickBooks is updated. Followed by downloading the repair file. The user can save it somewhere you can easily spot it.
  • And then, double click the file to unzip it.
  • Followed by right clicking the quickbooks_fix_tdtool.bat and select run as admin
  • Once the process ends, open the version of QuickBooks desktop having the error
  • Also, carry out the onscreen instructions
  • The last step is to process the customer’s payment as usual.

See this also: How to set up multi-user network in QuickBooks desktop?


We believe that the above stated steps would be of great help in fixing the QuickBooks error TD500. However, if the error continues to trouble you, then do not hesitate in calling us at any particular time at our QuickBooks customer support number i.e. 1-800-761-1787.

We are a team of professionals and certified ProAdvisors, who work round the clock to provide the best possible support services.


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