Having paid your employees multiple times through direct deposit, upon resending the direct deposit, users may face the error message “We were unable to make one or more direct deposits. You can either pay by paper check or reenter banking info for: XXXXXXX“. This error message may keep appearing even if the DD info remains unaltered. This error may still appear when users delete the specific employee setup the same once again.
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Possible causes that can lead to direct deposit error in QuickBooks
There can be several possible causes for encountering the such errors.
- There are Insufficient Funds in your account.
- Bank Account Verification Issues
- If your subscription has expired or is not set up correctly, you may encounter errors when attempting to send direct deposits.
- Payroll Service Server Issues
- Software glitches or compatibility problems within QuickBooks can interfere with the direct deposit feature.
- A stable internet connection is crucial for transmitting direct deposit data securely.
- Antivirus or firewall settings on your computer might mistakenly block QuickBooks direct deposit functionality.
How Can I Fix Unable to Send Direct Deposit Error?
Here are a few potential solutions you can try to resolve the issue:
Solution 1: Access QuickBooks in the incognito mode
Users can make use of the short keys for opening the incognito mode in their browsers and then try to send direct deposit to their employees again.
The short keys for different browsers are:
- Google Chrome: [Ctrl + Shift + N] keys
- Mozilla Firefox: [Ctrl + Shift + P] keys
- For Safari: [Command + Option + P] keys
Solution 2: Create unscheduled payroll for the employee
- Navigate to QuickBooks Online and login to your account.
- Now, head to the Payroll menu.
- Click on Employees.
- Choose the option to Run payroll.
- Search for the Employee to whom you want to send the direct deposit.
- Upon choosing the employee, click on Create another check.
- Type in the employee compensation. Provide details related to salary adjustments, vacations, sick hours, etc.
- Double-check the pay period.
- Also, confirm the check date.
- Click on Preview Payroll, and hit on the Submit Payroll option.
- Finally, hit on Finish payroll.
Read Also: How to Access QuickBooks Database?
Solution 3: Update the browser
Users should make sure that the browser on which they are accessing QuickBooks Online is updated to the latest. Upon updating the browser, navigate to QuickBooks Online and then try to send the direct deposit again.
Solution 4: Clear the cache
For Google Chrome
- Click on the top right menu.
- Hit on Settings.
- After that, click on Privacy and Security.
- Select Cookies and other site data.
- Pick the option to See all cookies and site data.
- In the Search bar type in “Intuit” to find the cookies related to Intuit.
- Click on Remove all.
- After that, restart Google Chrome.
- Now, visit QuickBooks Online and try to send the direct deposit to the same employee once again.
Summing Up!
Different forms of errors may creep in when sending direct deposits in QuickBooks Online. However, every error has a specific cause leading to its appearance and there is a solution to troubleshoot each of these errors emanating due to variegated technical issues.
The current blog threw light on the various solutions to fix QuickBooks direct deposit issues. However, if you require any technical assistance, feel free to contact our QuickBooks desktop error support team via our helpline i.e., 1-800-761-1787.
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