Are you experiencing payroll error code 2002 and don’t know what is to be done? Well, we have got you covered. This segment is going to brief you with the right steps to eliminate the QuickBooks error code 2002. You might experience such an error when you or any other user try to create a new data file but fail to do so during payroll due to some or other issues. When using QuickBooks payroll, you might get a prompt to provide a PIN, and Error 2002 might appear if you enter a wrong PIN.
Scroll through this segment to find out the right set of steps to implement to get rid of QuickBooks payroll error 2002. However, if you aren’t interested in implementing the steps manually, then in that case, you can connect with our tech personnel using our helpline number.
Why you land into QuickBooks error code 2002?
You can land into such an error due to the following factors. Let us have a look:
- Just in case you have entered an incorrect PIN, when asked to using QuickBooks payroll.
- If there is any issue with the data file.
- Entering incorrect EIN (Employer Identification Number) or payroll subscription information can also lead to such error.
- QuickBooks company file has been damaged or corrupted.
- A poor or unstable internet connection can cause the error while updating payroll.
- The computer’s network settings are incorrect or misconfigured.
- If QuickBooks payroll might not be updated to the latest version.
- QuickBooks Database Manager service is not running properly.
- Your firewall settings may block QuickBooks from connecting to the server, causing the error.
It’s essential to identify the root cause of the error to fix it properly. Moreover, if you’re unsure about the cause or you require any technical assistance, you can connect with payroll support team immediately.
Important points to kept in mind
You are recommended to keep the below pointers in mind, before you head with the set of steps to fix the QuickBooks error code 2002:
- The PIN should be between 8 to 12 characters.
- The Pin should be a combination of at least one letter and one number.
- Also, note that the PIN is case sensitive therefore check caps lock as well as the num lock keys, when entering the PIN.
- Request for payroll transaction.
You may also see: Steps to opening a QuickBooks company file stored on another computer
Easy Resolutions to Troubleshoot QuickBooks Payroll Error 2002
Resolving the QuickBooks error message 2002 becomes easy once you scroll through the below-stated set of steps. Let us explore each method one by one:
Fix 1: Re-entering the correct PIN
You might land into such an error due to an incorrect pin being entered when using QuickBooks payroll. Thus, we recommend you retype the PIN correctly or create a new PIN to overcome the issue. Also, while entering your PIN, you should ensure that the case is case-sensitive and characters within the PIN should be between 8 to 12.
Fix 2: Making use of QuickBooks File Doctor Tool
- You need to first shut down your QuickBooks desktop.
- Then download the latest version of QuickBooks tool hub program from Intuit official site..
- Also, save the tool on download folder.
- Once the tool downloaded, open the file named as QuickBooksToolHub.exe
- Now follow the on-screen set of instructions to install the program and agree to it’s Terms and conditions.
- Once done with the above steps, open the tool hub.
- Now move to Company file issue tab.
- And select Run QuickBooks file doctor option.
- You now have to hit on the opt to Download it from the tool hub, or you can also download it from the official site directly.
- This might take a while to open.
- Later on, you need to click on Company File drop-down menu.
- Then, select the file you wish to fix.
- If the file isn’t available in the company file drop-down, you can Browse and search to find out the file.
- Once done, click on Check your file option and then click on Continue tab.
- Further, enter in the Admin password and tap on Next tab.
- The scan process might take some time, it depends upon the file size.
- Once the scanning process ends, open QuickBooks and the company file to ensure the issue is fixed.
Also see: How to Clear Up Disk Space for QuickBooks Desktop?
Fix 3: Running repair utility
- You are recommended to open QuickBooks as an admin by using Admin ID and password.
- Furthermore, download payrollsubini.exe and run it in the system.
- Followed by, click on the Repair utility option to run the utility.
- Now check the Available payroll updates. Follow the process below:
- Head to Employees tab and choose Payroll Updates tab.
- You now have to Update the software.
- Hit OK tab.
- Towards the end, close and reopen the QuickBooks to ensure the functionality of the repair utility.
Fix 4: Restarting the QuickBooks Database Manager service on the server computer
To restart the QuickBooks Database Server Manager service on the server computer, follow these steps:
- Press the Windows key + R keys on your keyboard to open Run dialog box.
- After that, type services.msc in the box and press Enter key.
- Scroll down to find QuickBooksDBXX service.
- Then, hit a right-click on QuickBooksDBXX service and select Restart option.
- In the next step, you should wait for the service to restart.
- Once done, close the Services window by clicking on Apply and OK.
Check Also: QuickBooks Error 1925 – How to Fix It?
Fix 5: Repairing QuickBooks
To repair QuickBooks Desktop, you can follow the steps below:
- At first, close your QuickBooks and all other programs running on background..
- Then, press Windows key and move to Control Panel.
- In Control Panel window, select Programs and Features and move to Uninstall a program option.
- Following that, find out QuickBooks from the list of programs and right-click on it.
- You now have to opt Change or Uninstall/Change options.
- Here you are are required to select Repair and then click on Next.
- Follow the on-screen set of instructions to complete the repair process.
Fix 6: Clearing the cache
- Under this method, press Windows + R key to open Run box.
- After that typein %temp% in the box and press on Enter.
- Moving ahead, press Ctrl + A key to select all the files and folders in this window.
- Also, press Delete key to clear all the temporary files from your system.
- Once done with the above steps, now you need to again press the Windows + R key on your system.
- And then type appdata without quotes.
- Hit on Enter key.
- Now you need to open Local folder and locate the Intuit folder.
- And further, delete the Intuit folder.
- Reboot your system to apply the changes.
- After restarting the system, open your QuickBooks and try processing payroll again.
- That’s it from our end!
Check Also: How to Fix QuickBooks Not Opening After Windows 11 Update?
That’s it! Summing up!
Coming to the end of this article, now we can expect that the process for fix QuickBooks error code 2002 might be a little easy, once you implement the steps we have discussed above. Whereas, if you continue to face the same issue again and again, then, in that case, connecting with our QuickBooks payroll technical support team is recommended. You can directly contact to our tech geeks using our helpline, i.e., 1-800-761-1787, and our team will ensure to assist you with the right set of steps.
FAQs
Entering an incorrect PIN, corrupted company file data, outdated Windows or QuickBooks software can be primary reasons behind to such errors.
This error is payroll update related error in QuickBooks. It usually occurs, when the connection to the server was lost during the update process.
The methods to fix this error are as:
1: You need to try to Enter the correct PIN.
2: Also, run the QuickBooks File Doctor Tool from tool hub program.
3: To get resolve this error, use the verify and rebuild repair utility.
More Resources
How to Set up Folder and Windows Access Permissions in QuickBooks Desktop?
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