Are you experiencing payroll error code 2002 and don’t know what is to be done? Well, we have got you covered. This segment is going to brief you on the right steps to eliminate the QuickBooks Payroll error code 2002. You might experience such an error when you or any user try to create a new data file but fail to do so during payroll due to some or other issues. When using QuickBooks payroll, you might get a prompt to provide a PIN, and Error 2002 might appear if you enter the wrong PIN.

Scroll through this segment to find out the right set of steps to implement to get rid of QuickBooks error 2002. However, if you aren’t interested in implementing the steps manually, then in that case, you can connect with our tech personnel using our helpline number, 1-800-761-1787.

Common contributory causes to QuickBooks Error 2002

You can land into such errors for several factors. We have earmarked some of the most conspicuous causes behind the error. Let us have a closer look:

  • Just in case you have entered an incorrect PIN when asked to use QuickBooks payroll.
  • If there is any issue with the data file.
  • Entering incorrect EIN (Employer Identification Number) or payroll subscription information can also lead to such error.
  • QuickBooks company file is damaged or corrupted.
  • A poor or unstable internet connection can cause the error while updating payroll.
  • The computer’s network settings are incorrect or misconfigured.
  • If QuickBooks payroll might not updated to the latest version.
  • The QuickBooks Database Manager service is not running properly.
  • Using outdated versions of QuickBooks or Payroll software can cause errors while updating.
  • Your firewall settings may block QuickBooks from connecting to the server, causing the error.

It’s essential to identify the root cause of the error to fix it properly. If you’re unsure about the cause of the error or need assistance, you can connect with payroll support team immediately.

Important points to note

You are recommended to take note of the below-enumerated pointers to fix the QuickBooks error code 2002:

  • The PIN should be between 8 to 12 characters.
  • The Pin should be a combination of at least one letter and one number.
  • Also, note that the PIN is case sensitive therefore check the caps lock as well as the num lock keys when entering the PIN.
  • Request for payroll transaction.

You may also see: Steps to opening a QuickBooks company file stored on another computer

Easy Resolutions to Fix QuickBooks Payroll Error 2002

Resolving the QuickBooks error 2002 becomes easy once you scroll through the below-stated set of steps. Let us explore each method one by one:

Fix 1: Re-entering the correct PIN

You might land into such an error due to an incorrect pin being entered when using QuickBooks payroll. Thus, we recommend you retype the PIN correctly or create a new PIN to overcome the issue. While entering your PIN, you should ensure that the case is case-sensitive and the characters within the PIN should be between 8 to 12.

Fix 2: Make use of the QuickBooks File Doctor Tool

  • Download the QuickBooks tool hub in the latest version.
  • Install the same.
  • Agree to the Terms and conditions to run the tool.
  • See a tab of the Company file issue and tap on it.
  • There will be an option to run QuickBooks file doctor.
QuickBooks File Doctor tool - Screenshot Image
  • You now have to hit on the option to Download it from the tool hub, or you can also download it from the official site directly.
  • This might take a while to open.
  • Choose the Company File drop-down menu.
  • Then, opt for the file that you wish to fix.
  • If the file isn’t available in the company file drop-down, you can Browse and search to find out the file.
QuickBooks file doctor in tool hub - Screenshot Image 2
  • Hit on the Check your file option and then choose the Continue tab.
  • Enter the Admin password and tap on the Next tab.
QuickBooks file doctor in tool hub - Screenshot Image 3
  • The scan process might take some time, it depends on the file size.
  • Once the scanning process ends, open QuickBooks and the company file to ensure the issue is fixed.

Also see: How to Clear Up Disk Space for QuickBooks Desktop?

Fix 3: Use the repair utility

  • You are recommended to launch QuickBooks as an admin by using an Admin ID and password.
  • Furthermore, download payrollsubini.exe and run it in the system.
  • Tap on the Repair utility option to run the utility.
Get payroll updates - Screenshot Image
  • Check the Available payroll updates. Follow the process below:
    • Head to the Employees tab and tap on the Payroll Updates tab.You now have to update the software.
    • Hit the OK tab.
  • Close and reopen the QuickBooks to ensure the functionality of the repair utility.

Fix 4: Restart the QuickBooks Database Manager service on the server computer

To restart the QuickBooks Database Manager service on the server computer, follow these steps:

  • The Initial step is to press the Windows key + R keys on your keyboard to open the Run dialog box.
  • After that type “services.msc” in the box and press Enter key to open the Services window.
Type services.msc in Run Box - Screenshot
  • Next, scroll down to find the QuickBooksDBXX service (XX represents the version of QuickBooks installed on your computer).
  • Also, hit a right-click on the QuickBooksDBXX service and select “Restart” from the context menu.
Start QuickBooksDBXX service - Screenshot Image
  • Wait for the service to restart and then close the Services window.
  • Open QuickBooks and try to access the company file again to see if the error has been resolved.

Check Also: QuickBooks Error 1925 – How to Fix It?

Fix 5: Repair QuickBooks

To repair QuickBooks Desktop, you can follow the steps below:

  • Close QuickBooks and all other programs running on your computer.
  • Next, press the Windows key on your keyboard and type “Control Panel” in the search box. You can also hit a click on Control Panel from the search results.
  • In the Control Panel window, select “Programs and Features” or “Uninstall a program,” depending on your version of Windows.
Uninstall your QuickBooks desktop - Screenshot Image
  • Locate QuickBooks in the list of programs, right-click on it, and select “Change” or “Uninstall/Change.”
  • In the QuickBooks Installation window, select “Repair” and then click “Next.”
Repair QuickBooks Desktop - Image
  • Follow the on-screen instructions to complete the repair process.

Fix 6: Clear the cache

  • Firstly, the user need to close QuickBooks Desktop and all other programs running on your computer.
  • After that press the Windows key + R keys on your keyboard and type “Run” in the search box.
  • In the Run window, type “%temp%” (without quotes) and press Enter key.
  • A new window will open showing your temporary files. The user need to select all the files and folders in this window and press the Delete key on your keyboard.
  • After that press the Windows key again and type “appdata” (without quotes) and press Enter key.
%APPDATA% - Screenshot Image
  • In the AppData window, open the “Local” folder and delete the “Intuit” folder.
Delete the local folder in appdata - Image
  • Now the user need to reboot his/her computer.
  • After restarting the computer, open QuickBooks Desktop and try processing payroll again.

Check Also: How to Fix QuickBooks Not Opening After Windows 11 Update?

That’s it! Summing up!

Arriving at the conclusion of this segment, we expect that the process to fix the QuickBooks error 2002 might be a little easy once you implement the steps we have discussed above.

Whereas, if you continue to face the same issue again and again, then, in that case, connecting with our QuickBooks payroll technical support team is recommended. You can contact our tech geeks using our helpline, i.e., 1-800-761-1787, and our team will ensure to assist you with the right set of steps.


What causes Error 2xxx series errors in QuickBooks payroll?

The various causes behind to these errors are:
1. The user may have entered an incorrect PIN.
2. The data file may be corrupted.
3. Poor internet connectivity.
4. QuickBooks payroll is not updated to the latest version.

What is QB Error 2002?

This error usually occurs when trying to process payroll in QuickBooks Desktop. This error indicates that the payroll update was not completed successfully or the connection to the server was lost during the update.

How do I view payroll messages in QuickBooks desktop?

To view payroll messages in QuickBooks Desktop, follow these steps:
1. Open QuickBooks Desktop and go to the “Employees” menu.
2. Select “My Payroll Service” and choose “Account/Billing Information”.
3. Sign in with your Intuit account username and password.
4. Select the “Account Info” tab and then click on the “View” button next to “Payroll Messages”.
5. You will be able to see any payroll messages that have been sent to you.

How to fix QuickBooks Error 2002?

The methods to fix QuickBooks Error are:
Method 1: Enter the correct PIN.
Method 2: Use QuickBooks File Doctor Tool.
Last Method: Use the Repair Utility.


More Resources

How to Fix QuickBooks Not Opening After Windows 11 Update?

Steps to Resolve Intuit Printer Library Error

How to Fix QuickBooks Server Busy Error?

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