Mapping network drive will help you in accessing the QuickBooks files on another server, system or drive over the network. It also makes it easy for you to access QuickBooks company file from the shared storage. At times, you might come across with QuickBooks not seeing mapped device problem. In this segment, you would get all possible solutions so as to figure out the QuickBooks not showing mapped drives issue. Make sure to scroll through the post carefully.
Important tips to remember
It should be noted that you can just guide a particular shared folder. Just in case the client on PC 2 has shared the C: drive with the PC, then you can easily guide that particular C: drive but ensure not to opt for the sub folders. Further, you would have to right-click the company file folder, and just in case you are unable to discover the mapped network drive alternative, and then you should scroll upwards and investigate the more significant level folders for mapping choice. If you are a QuickBooks hosting user, then you would have to check with the cloud admin to sort out the map drive issue.
In such a scenario, the company file is available on a similar PC where you have been using QuickBooks and make a new mapping network drive. You should consider opening the record from the information document’s drive. Also, explore the appropriate document area to open the company record, where you have planned it while appointing the unused drive area.
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Steps to Fix the QuickBooks Not Showing Mapped Drives Problem
We have jotted down the measures that you can take, so as to fix the Mapped Network Drives not showing in QuickBooks problem. Let us explore the steps one by one:
Process 1: View the mapping drives, turn on network discovery
- You need to first head to the Search bar and write the Settings and then click on it.
- After that, choose the Sharing tab.
- Head forward and click on Private network.
- You are then required to ensure about the choices that you have opted for from Turn on network discovery and turn on Automatic set up.
- Further, click on Save Changes and hit the Next tab.
Process 2: Map a network drive in Windows
Windows 7
- Herein, you need to locate the Windows key and press it.
- Further, a list will appear on the screen, and choose the System tab.
- Once done with that, head to the Menu bar and click on the Tools tab.
- And then, choose the Map network drive.
- A new window will pop up on the screen.
- Now hit a click on box Adjacent to drive.
- From the drop-down menu and select the Unused drive.
- You are further required to click on Browse and then Navigate the network location.
- Track the Network location where your QuickBooks files stored.
- Another alternate for the same can be to do mapping with a Server IP address if in any case, UNC path is not working.
- You need to click on the Finish tab.
- You can get access to find a new driver which will become a network drive.
Windows 8 or 10
- Head to the Search bar and write on the system.
- Hit a click on THIS PC from the list of result.
- And right-click on the Map a network drive.
- Moreover, select the Map network drive.
- You would have to click on the box in front of the drive and select the unused drive from the available Preferences.
- Later on, choose the Browse tab, and you need to know the location where your QB file is already stored.
- You now have to click on the OK tab and Finish tab.
- And try opening QuickBooks with a newly mapped drive.
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Process 3: Repairing the issue by obtaining IP and DNS address
You might go for the option to obtain the IP address and DNS manually, due to which the outcomes in QuickBooks do not show mapped drives. The steps involved in here are:
- You would have to first open the Settings tab and then select Change adapter option.
- And open the Network connection window.
- You are then required to enter the next tab and right click the Ethernet and select Properties from the available list.
- Further, mark a click on the Networking tab.
- Now hit a click on the Internet protocol version 4. In case you found it, tick marked, then uncheck and reach the box.
- Then hit on the Properties tab.
- From the IPV 4 properties window, select the options Obtain an IP address automatically and Obtain DNS server address automatically.
- End the process by clicking on the OK tab, and you are done with the process.
Read Also: How to Setup Email in QuickBooks Desktop?
Final words…!
That was all that you need to know about fixing the QuickBooks mapped drives not showing issue. Get instant help and answers from our certified CPA’s, Accountants and ProAdvisors by dialing 1-800-761-1787. Our QuickBooks error support representatives are ready to help You 24/7, 365 days a year!
FAQs relate to QuickBooks Mapped Drives
The mapped drive error generally pops up on the screen when the software is unable to recognize the mapped drives. This, in turn, prevents users from getting access to their company files.
Some of the common causes behind the mapped drive error are:
1. The user can experience this issue if the Firewall or antivirus are blocking the network.
2. Another possible trigger if the network settings are misconfigured.
Following steps can be adapted to open the company files in case of a mapped drive error:
1. Employing the UNC path for opening the company file.
2. Opening the company file after transferring it to the hard drive.
3. Make use of QBO Backup for the creation of a backup of the company file. Also, restore the backup to some new location.
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