QuickBooks error TD500 comes up with an error message on the screen “There was a problem with the update”. This error is a bit complex for users to handle. This error is usually seen when you make an attempt to process a credit card in QuickBooks. You might also stumble upon this problem when more than one version of QuickBooks desktop is present on the system. If you are also facing this issue, then reading this post ahead would be of some help. This article will guide you to fix QuickBooks error TD500 and will also ensure that you can take payments again and back to the business.
Thus, make sure to scroll through the post till the end, or you can get on the line QuickBooks enterprise support team at 1-800-761-1787 and ask them to fix the error for you.
You may also like: What are the File extensions used in QuickBooks?
Measures to Resolve the QuickBooks Eror Code TD500 ‘There was a problem with your update’
Following are the quick steps in order to resolve this error:
Option 1: Uninstalling QuickBooks 2016 and installing the repair file
You need to select this option only if you no longer use QuickBooks 2016. It should be noted that uninstalling QuickBooks doesn’t erase the company data file:
- This can be done by pressing the F2 key in QuickBooks and making a note of which version of QuickBooks you are in.
- And then close your QuickBooks.
- In case you use more than one version, ensure that all of them are closed.
- You are then required to select the Windows start icon. And also, search for “Control panel” and also open the control panel.
- Followed by the selection of programs and features or by clicking on uninstall a program.
- The next step is to select QuickBooks Desktop 2016 or QuickBooks 16.0 and then uninstall/change. You are required to follow the instructions on the screen.
- After you uninstall QuickBooks, download the repair file. And save it where it can be accessed.
- Now, double-click on the file to unzip it.
- Also, hit right-click on quickbooks_fix_tdtool.bat and then select run as admin.
- When done, open the version of QuickBooks you entered.
Read Also: Convert to QuickBooks Enterprise from Desktop Pro/Premier
Option 2: Another option is updating all the versions of QuickBooks and repair the install file
After the first option, you have the option to update all the versions of QuickBooks and repair the install file. The steps to be followed here are as follows:
- This can be done by making a note of the version of QuickBooks being used. You can press the F2 key.
- And then close QuickBooks; in case of more than one version, make sure to close all of them.
Finding the version of QuickBooks Desktop
- To do this, choose the Windows Start icon.
- And then move to the letter Q.
- Also, select the down arrow for the QuickBooks folder. You will see all the versions of QuickBooks installed.
Installing QuickBooks updates and repair the file
- It is supposed to open each version and ensure QuickBooks is updated.
- You can do this by selecting Help and then clicking on the option to update QuickBooks desktop.
- Also, ensure QuickBooks is updated.
- Followed by downloading the repair file you can save it somewhere you can easily spot it.
- And then double-click the file to unzip it.
- Followed by right-clicking the quickbooks_fix_tdtool.bat and selecting the option to run as admin.
- Once the process ends, open the version of QuickBooks desktop having the error.
- Also, carry out the on-screen instructions.
- The final step is to process the customer’s payment as usual.
See this also: How to set up multi-user network in QuickBooks desktop?
Conclusion!
We believe that the above-listed steps would be of great help in solving your QuickBooks error TD500. However, if the error continues to trouble you, then do not hesitate to call us at any particular time at our QuickBooks customer support number, i.e., 1-800-761-1787. We are a group composed of professionals and ProAdvisors, who work round the clock to offer the best possible support services.
Frequently Asked Questions
This error is mainly encountered by users when they try to process their Credit card through QuickBooks.
The methods to resolve this technical error in QuickBooks are given below:
Solution 1: Uninstall QuickBooks 2016 and repair the file.
Solution 2: Update all QuickBooks versions.
This error appears on the screen in the form of an error message stating, “There was a problem with your update”.
Other helpful articles:
How to Resolve QuickBooks Update Error Code 1625?
+1-800-761-1787